Sales Specialist/Analyst

• Sep 2022 - Present

• Closed sales of NGN107,000,000 ($140,000) from cold and warm leads.in 11 months • Started a new email campaign strategy targeted towards cold leads that closed 20% of cold leads. • Gathered and analyzed email engagement data to draw informed decisions on learner engagement and email marketing content, which drove up the sales of least-sold programs by 50% in 7 months. • Using our marketing technology tools, I analyzed email open and link click rates in campaigns sent out, and segregated my mailing list into “follow-ups” and “more info” groups to enable better email content, which drove up my overall sales by 85% in 7 months. • Scheduled, led, and facilitated meetings and calls with prospecting students • Handled objections and questions from prospective learners, providing detailed information on course offerings and the enrollment processes. • Provided guidance and course recommendations to prospective learners. • Corresponded with applicants and prospective learners via email and phone communication. • Assisted students with payment for courses recommended to them. Show less

Business Operations Manager

• Sep 2021 - Nov 2022

• Responsible for generating revenue of NGN460,000,000 ($1M) in 2022, a 66% revenue increase year on year from 2021. • Initiated a new Go-to-market strategy for a team of 5 marketers which increased revenue by 20%. • Within 3 months, was responsible for revenue recovery of NGN20,000,000 from clients who deserted the company and established better cordial relationships. • Analyzed data to draw informed decisions which drove up the sales of least sold products and premium products by 5% in 4 months. • Using analyzed data, I spearheaded a process re-engineering project to improve and consolidate end-to-end service processes; which reduced customer waiting time by 50%. • Created standard operating procedures for 7 departments that saw service quality and employee productivity shoot up by 20%. • Surpassed quarterly revenue target of 66% growth in the last two quarters, from previous year to current year • Established an inclusive staff auxiliary marketer project, which has moved up sales by 2% so far. • Managed Supplier relationship to improve product supply timeline and improve product quality. • Built a customer relationship management system to improve relationship with High Value B2B clients. Show less

Business Development Manager

• Jul 2020 - Sep 2021

• Spearheaded a price restructuring by implementing a six-tiered pricing model project, which grew average sales by 35%. • Brought in business worth NGN800,000 in 6 months of resumption. • Generated 250 leads and initiated 20 sales calls daily, in the first 3 months of my resumption. • Followed up on hot leads and built relationships with cold leads. • Managed leads in our CRM pipeline which enabled a 40% delivery on sales target, with a reduced 15% customer attrition in the first year of resumption. Show less

Business Management Intern

• Apr 2021 - May 2021

Business Development Manager

• Jan 2020 - Jul 2020

• Trained 12 virtual assistants on digital marketing and customer service representation. • Drove high-level decisions about business tactics and strategy that grew profits by 10%. • Created an online lead generation system that generated 200 monthly leads and closed an average of 8%. • Built and managed relationships with 15+ customers to encourage repeat business and increased profit margins, using customer relationship management technology and tools to keep track and measure progress. • Identified new business opportunities through research into emerging markets, consumer trends and potential growth areas. Show less

Operations Manager

• Aug 2019 - Jan 2020

• Directed all production activities of production teams in 3 locations. • Initiated QA procedures on finished product quality that caused customer retention to grow by 20%. • Expedited delivery timeline by 24 hours before customer's expected date of delivery. • Provided operational guidance to employees while promoting appropriate health and safety regulations. • Fostered and improved relationships with suppliers, and third party partner firms • Planned and implemented work schedules to meet deadlines, drive accountability, and improve efficiency. • Cut down operational expenses (opex) by 10% quarter on quarter for 6 months. Show less

Office Administrator

• Jan 2019 - Jul 2019

• Reduced monthly running expenses by 12% • Scheduled routine equipment maintenance • Guided a workforce of over 35 members. • Reduced monthly running expenses by 12% • Scheduled routine equipment maintenance • Guided a workforce of over 35 members.

Customer Service Analyst

• Jan 2018 - Dec 2018

• Reduced customer attrition rate from 29% to 11% • Increased monthly turnover by 10% through cold calling • Calling prospects in real-time and setting up next-step qualification calls • Reduced customer attrition rate from 29% to 11% • Increased monthly turnover by 10% through cold calling • Calling prospects in real-time and setting up next-step qualification calls

Industrial Trainee

• Jun 2016 - Dec 2016

• Worked with the production manager on 2 key production lines in Port Harcourt. • Monitored water distribution procedures in 3 major water works in the state. • Trained 6 new interns on organizational organogram, chain of command and onboarding. • Worked with the production manager on 2 key production lines in Port Harcourt. • Monitored water distribution procedures in 3 major water works in the state. • Trained 6 new interns on organizational organogram, chain of command and onboarding.