Experience

Diocese of Oakland

• United States
• Religious Institutions
• 1 - 100 Employee

• Family Service Advisor

  • Mar 2021 - Present

  Family Service Advisor provides emotional support to families of the deceased. They hold face-to-face conversations with the bereaved to give them the physical comfort and attention, which helps to boost emotional reassurance. These advisors also work on relationships with these families for future and advance sales of funeral or cemetery services. One of the key responsibilities is to create a pipeline of families that count on you helps them with future or current funeral or cemetery needs. Family Service Advisor provides emotional support to families of the deceased. They hold face-to-face conversations with the bereaved to give them the physical comfort and attention, which helps to boost emotional reassurance. These advisors also work on relationships with these families for future and advance sales of funeral or cemetery services. One of the key responsibilities is to create a pipeline of families that count on you helps them with future or current funeral or cemetery needs.



CREDO Mobile

• United States
• Telecommunications
• 1 - 100 Employee

• Senior Sales Lead

  • Nov 2011 - Mar 2021

  • Consistent top sales person, breaking sales records for company throughout tenure.• Responsible for the performance of 5 reps. • Listen to sales rep calls and do quality control • Provide Training to reps in areas needing improvement• Work on multiple projects to increase not only initial revenue, but also upsells/cross sells.• Provide Marketing department with feedback to develop targeted programs to manage high value customers, and business to business programs.• Mentor to new sales staff providing best practices to ensure top sales.• Point of contact for Bring Your Own Device program



BDS Marketing, Inc.

• Market Development Manager (Motorola Wireless Phone Trainer)

  • May 2008 - Nov 2011

  • Focused on proactive engagement with customers through life cycle. This included corporate trainings, manager trainings, and account management.• Continuously improved Customer Engagement model.• Worked with sales to look for additional revenue opportunities while providing greater value and success to customers.• Through analysis of customer data, set strategic and tactical plans to improve overall customer satisfaction, while balancing business needs.• Voice of the Customer to directors of Motorola



MarketSource

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Palm Field Representative/Palm Store General Manager

  • Dec 2005 - May 2008

  • First nationwide certified Palm trainer.• Trained all associates, managers and district managers in sales and product knowledge in region.• Hired and train all new Palm trainers• Worked with MarketSource marketing team to increase customer base, while retaining current customers in life cycle. • Trained all new Palm retail employees • First nationwide certified Palm trainer.• Trained all associates, managers and district managers in sales and product knowledge in region.• Hired and train all new Palm trainers• Worked with MarketSource marketing team to increase customer base, while retaining current customers in life cycle. • Trained all new Palm retail employees



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• General Manager

  • Jun 2003 - Dec 2005

  • Mentored and promoted 2 retail Sales Representatives to store manager• Increased new sales by over 30% monthly for an additional 112 gross adds monthly.• 8 consecutive 100% Mystery Shopper Program during tenure.• Managed staff of 15 employees. • Mentored and promoted 2 retail Sales Representatives to store manager• Increased new sales by over 30% monthly for an additional 112 gross adds monthly.• 8 consecutive 100% Mystery Shopper Program during tenure.• Managed staff of 15 employees.



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• General Manager

  • Oct 1989 - Mar 2003

  • Increased sales profits in 6 different retail stores• Managed a store with 1 million revenue.• Received prestigious Leaders Club Award twice for significant increases in stores yearly profitability.• Consecutively won President Council Award three times. This award is given to top 100 managers based on sales growth. • Joined President’s Council which allowed me to provide direct feedback to President of Radio Shack on sales and marketing. • Successfully completed Radio Shacks District Manger Training and was waiting for a district to open up