Experience

Policygenius

• United States
• Insurance
• 300 - 400 Employee

• Operations Manager

  • Dec 2022 - Present

  • Responsible for vision and direction of the case management function, including its role in achieving departmental profitability goals• Exceeded Q1 2023 premium target while improving team efficiency by 14% since start of year• Work with cross-functional partners on product and engineering teams to improve client experience and enable further ops success• Determined system of key performance indicators and benchmarks for measuring team effectivenessPolicygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their insurance options, compare quotes, and buy a policy, all in one place. Policygenius has established headquarters in New York City and Durham, NC and raised over $150 million in venture capital in our quest to become a one-stop shop for all the financial protection you'll ever need. Show less

• Operations Team Lead - Case Management

  • Oct 2021 - Dec 2022

• Senior Case Management Associate (Property & Casualty)

  • Apr 2021 - Oct 2021

• Case Management Associate (Property & Casualty)

  • Jun 2020 - Apr 2021



State Farm

• United States
• Insurance
• 700 & Above Employee

• Team Leader

  • Jan 2020 - Jun 2020

• Insurance Sales Representative

  • Dec 2018 - Dec 2019



University of North Carolina at Chapel Hill

• United States
• Higher Education
• 700 & Above Employee

• Student Leader

  • Jan 2017 - May 2018



Beach Town Bakery

• Cedar Point, NC

• Sales Associate

  • 2014 - 2018



Salty Air Open Market

• Cedar Point, NC

• Manager's Assistant

  • May 2017 - Aug 2017



Cannon & Gruber, REALTORS

• Atlantic Beach, NC

• Rental Property Attendant and Office Assistant

  • May 2016 - Aug 2016