Experience

Victorian Transport Association - VTA

• Australia
• Truck Transportation
• 1 - 100 Employee

• Commercial Manager

  • Nov 2022 - Present



Kings Transport & Logistics

• Australia
• Truck Transportation
• 200 - 300 Employee

• Head of Operational Performance

  • Jun 2021 - Nov 2022

• State Manager - Sales & Express Operations

  • Dec 2020 - Jun 2021



AFS Logistics

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• National Sales Manager

  • Aug 2019 - May 2020

  Consulted to a global business resulting in a $650K cost out solution on their domestic freight. Applied my business improvement expertise to re-engineer various processes that would improve efficiency by as much as 20%. Consulted to a global business resulting in a $650K cost out solution on their domestic freight. Applied my business improvement expertise to re-engineer various processes that would improve efficiency by as much as 20%.



Team Global Express

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Sales Manager - Logistics Solutions

  • Aug 2016 - Jun 2019

  Sales Manager during the initiation, planning, execution and monitoring & control phases of the Global Express Division that involved the merging of all domestic freight business units (IPEC, Express, Fast, Intermodal, Priority, Heavy Haulage & Specialised Solutions). Successfully recruited, inducted and led a large team of Business Development Managers. Designed and worked as part of a team on numerous business improvement processes that reduced time and money and growth strategies that resulted in new customer acquisition and retention of existing customers.



XL Express

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• National Sales & Marketing Manager

  • Jul 2015 - Jun 2016

  Transformation leader head hunted to provide critical and strategic thinking experience and business improvement management skills to increase revenue, reduce costs and provide consistent and sustainable customer outcomes in the transport industry. Designed and implemented a growth strategy that increased revenue by 4.1%. Led a cost out project that reduced freight sortation time by 45 minutes and improved productivity by 12%. Transformation leader head hunted to provide critical and strategic thinking experience and business improvement management skills to increase revenue, reduce costs and provide consistent and sustainable customer outcomes in the transport industry. Designed and implemented a growth strategy that increased revenue by 4.1%. Led a cost out project that reduced freight sortation time by 45 minutes and improved productivity by 12%.



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• National Sales & Marketing Manager

  • May 2013 - Jul 2015

  Promoted due to my transformation skills and experience and successfully implemented two major growth strategies.1) A sales and marketing plan that achieved: Revenue growth of $4M (year one) & $16M (year two) Cost control/management of $2.9M (year one) & $4.5M (year two) Created a team culture that was solution-focused and conducive to growth Improved productivity (inbound leads, lead conversion to sale and margin growth) Building strong internal and external stakeholder relationships Improved customer experience: NPS – increased from 4% to 11% (year one) & 11% to 23% (year two)2) A new national business-to-consumer service, 2U2Day tailored for e-Commerce, including The Iconic.

• Sales Manager (VIC & TAS)

  • Mar 2011 - May 2013

  Recruited to provide Small & Medium Business expertise to design and implement a national SMB segment and business model. Responsible for leading a team of Account Managers and Business Development Managers.Increased the frequency of repeat customer business whilst working as part of a leadership team on a growth strategy to design and implement the ‘Business Hub’ model for the SMB market segment, resulting in an immediate increase in lead generation, NPS results of 75% plus an expense reduction of approx. $400K (in year one) & $2.6M (in year two).



Westpac

• Australia
• Banking
• 700 & Above Employee

• National Manager - Broker Channel

  • Mar 2010 - Mar 2011

  Requested by the Executive Management Team to lead this business unit and propose strategic recommendations regarding its future direction.The highlight of this role was achieving a significant NPS improvement from -11% to 18%.

• State Manager - Business Banking

  • Dec 2007 - Mar 2010

• Regional Manager - Business Banking

  • Dec 2004 - Dec 2007

• Business Banking Relationship Manager

  • Jan 2001 - Dec 2004