Associate Vice President & Chief Information Officer

• Jan 2023 - Present

Assistant Vice Provost (AVP) of Digital Transformation

• Jun 2018 - Feb 2023

Reporting to the Vice Provost of Information Technology and Library Services, the AVP of Digital Transformation is responsible for overseeing strategy, planning, and architecture as well as the entire software development life-cycle. In addition, this position also has responsibility for the application administration, product managers, product owners, data science, data engineering, and the analytics and reporting platforms.

Instructor - Intro to Artificial Intelligence

• Jan 2019 - May 2019

Senior Director Strategy, Planning and Architecture

• Sep 2016 - Jun 2018

The Strategy, Planning and Architecture group has 3 functional teams: the Solutions Analysis practice, the IT Architecture practice, and the Project Management Office. We are a highly collaborative team, communicating and coordinating with all stakeholders and vendors and serving the needs of all I.T. teams and the entire University.

University IT Architect

• Dec 2015 - Sep 2016

Having attended a high school based on the Jesuit mission, I am truly honored to be Creighton’s first University IT Architect.Our aspiration is to be Internationally recognized as providing the best student experiences and outcomes, leading in innovation, and in the service to our community, while staying focussed on our Mission as part of the Association of Jesuit Colleges and Universities.I this role I will be responsible for building robust collaborative partnerships with stakeholders from Faculty, Staff, Students and representatives from all of Creighton's departments. With these partnerships we will be working to enable the University's Mission and Strategy, and implement the IT Digital Strategy....while never loosing sight of the Jesuit values of Ethical Living, Service to Others, and Seeking Knowledge.In this role I will be involved in: - Socializing and Evangelizing the University IT Architect’s role, mission and strategy. - Helping the development of the: Strategy, Roadmap, and Governance processes - Supporting IT Operations and Application Development - Coaching, Training and Mentoring employees.I look forward to contributing to "Excellent, purposeful higher education that produces women and men who are committed to service and are empowered to examine, engage and change the world." Show less

Instructor - Intro to Coding & Robotics

• Aug 2017 - Jul 2020

Developed curriculum and taught coding concepts to all high school grades. Developed curriculum and taught coding concepts to all high school grades.

General Director, Decision Technologies Group, I.T.

• Jul 2012 - Sep 2015

Developed high-impact solutions to complex business problems through the application of Operations Research, Artificial Intelligence, Simulation, Statistics and other Advanced Analytics methodologies.Specific Contributions:- Defined and obtained Executive approval for a $5.3M project that had a conservative estimate of projected benefits of $10M annually.- Introduced and deployed the use of Discrete-Event Simulation and other Advanced Analytic techniques to improve the utilization of the company’s resources. These projects saved millions of dollars by deferring unnecessary Capital Investments while maintaining Customer commitments. Show less

General Director, Decision Technologies Group and Voice Communication Apps

• Jul 2011 - Jul 2012

Improved retention in both teams by instilling a vision of where they can contribute more value to the railroad. Increased the revenue into the team by increasing the number of customer-funded projects and implementing new strategies that delivered broader Enterprise wide impact.Specific Contributions:- Maintained business critical Interactive Voice (IVR/AVR) application that saves $3.5M annually.- Defined the implementation of the first SMS platform for the company.- Drove team productivity by streamlining system maintenance and system upgrades.- Protected business continuity by defining and executing the strategy to remove the company’s dependence on an external firm for critical business capabilities. Show less

General Director, NetControl - Portfolio Manager (PMO) & Quality Assurance (QA)

• Jul 2010 - Jul 2011

Developed the 10 yr. roadmap and standard processes for documentation, project tracking, and testing a $200M service-critical portfolio of applications focussed on migrating the 30 year-old Transportation Control System from the mainframe to a client-server implementation (NetControl).Specific Contributions:- Developed clarity on the scope of NetControl pulling together 6 major project delivery teams (approx. 200 people) that were independently managed but had critical dependencies.- Developed a data driven methodology on how to measure progress. This resulted in clarified communication of progress to the Executive level.- Worked with the Lead Architect to develop standardized processes and key artifacts for stakeholders and developers that provided a clear and concise way to communicate what was being designed and built. Now widely deployed as required standards on all UPRR projects. Show less

General Director Car Management and NCSC Operations Support

• Jul 2006 - Jul 2010

Led the Cars ‘R Us team consisting of 80 people, including 5 managers and their teams, plus Onshore and Offshore contractors. This team was responsible for all applications related to maintaining a high level of Customer Satisfaction: from the timely delivery of rail cars, to scheduling, maintaining and communicating the ETAs of their shipments.Specific Contributions:- Designed and delivered Total Car Management that optimizes empty car miles while meeting customer car order commitments.- Defined and designed functionality for Freight Car Utilization. This project delivered over $52M annual benefit for a $3M investment.- Defined 5 year technology roadmap for Car Management systems. Show less

Manager/Director of Human Factors and Decision Technologies

• Jul 2000 - Jul 2006

Managed a team of 4 Human Factors and 10 Decision Technologies (Operations Research, Simulation, Artificial Intelligence, Statistics) professionals in providing matrixed support for all IT development efforts. Lead Human Factors Engineer, providing oversight for a major multi-million dollar system development effort.Specific Contributions:- Delivered $1.3M annualized Car Hire savings by designing and delivering AI Error Queue system. - Delivered the first in-memory, software as a service for route-finding on the track network.- Developed the roadmap. architecture and funding for the implementation of UPRR’s GIS Infrastructure.- Delivered the first diagnostics system that eventually got adopted by the industry.- Designed and developed the first real-time rules-based alert and notification management system at UPRR. Show less

Human Factors Team Lead/Design Specialist

• Jul 1997 - Jul 2000

Company-wide responsibility for setting the User Interface Standards for all Union Pacific applications. Led the Human Factors team, which was heavily matrixed to support the design and development of the first generation of Web applications deployed at UPRR.Specific Contribution:- Delivered the first User Interface Enterprise Standards and Guidelines. - Responsible for the design of the first generation of mobile reporting tools for the railroad’s Conductors. - Implemented the first Usability Lab and Usability Testing Practice for the enterprise. Show less

Central Safety Staff/Risk Management, Human Factors Engineer

• Aug 1995 - Nov 1997

Responsible for mitigating millions of dollars in safety claims for soft tissue incidences by providing ways to reduce the effects of Fatigue and Poor Posture. Member of the Safety Corrective Action Team coordinated by the Mechanical Department and responsible for workstation evaluation at all locations on the network. Specific Contributions: - Produced and participated in Back Protection training videos used company wide.- Developed workstation brochures and training aids to reduce stress and fatigue related to computer and keyboard use.- Designed, constructed and implemented tools and devices to eliminate safety concerns in railroad operations. Show less

Head Ergonomist

• Mar 1992 - May 1995

As the Head Ergonomist, I was in charge of developing the company's Ergonomics program to mitigate multi-millions in claims relating to repetitive motion symptoms. By the end of my tenure at Showell Farms, I had not only implemented the Ergonomics training, monitoring and mitigation approaches, but the programs and processes I developed had reduced the incidence rate for claims in this area was 0 for the last 12 months. As the Head Ergonomist, I was in charge of developing the company's Ergonomics program to mitigate multi-millions in claims relating to repetitive motion symptoms. By the end of my tenure at Showell Farms, I had not only implemented the Ergonomics training, monitoring and mitigation approaches, but the programs and processes I developed had reduced the incidence rate for claims in this area was 0 for the last 12 months.