Operations Manager

• Sep 2023 - Present

Operations and Fulfillment Executive

• Apr 2023 - Sep 2023

Focused on building and maintaining partnerships with existing clients’ and stakeholders, converting client scoping into revenue generation, order fulfillment, white space management, implementation, execution, monitoring and evaluation of work processes and coordination of resources on tasks for efficient & optimal use while generating and keeping required documentation. Procurement Operations Management Business Development Revenue Generation Focused on building and maintaining partnerships with existing clients’ and stakeholders, converting client scoping into revenue generation, order fulfillment, white space management, implementation, execution, monitoring and evaluation of work processes and coordination of resources on tasks for efficient & optimal use while generating and keeping required documentation. Procurement Operations Management Business Development Revenue Generation

Community Development Manager

• Jul 2022 - Apr 2023

As the Web3 Community Manager, i was mostly responsible for growing and managing the online community alongside other community managers, engaging with members, creating and sharing content, and organizing events to foster engagement and knowledge-sharing. key responsibilities: *Build and manage the web3 community by creating engaging content, managing social media channels, and organizing events. *Monitor and engage with members across multiple channels, including Discord, Telegram, Twitter, and Reddit. *Develop and execute community engagement strategies to increase member participation and retention. *Collaborate with the marketing team to create content that resonates with the community and drives engagement. *Analyze community metrics and provide regular reports on community growth, engagement, and sentiment. *Develop and maintain relationships with key influencers, industry experts, and thought leaders. Show less

Hub Operations

• Dec 2021 - Sep 2022

* Management of the hubs' day-to-day operations, as well as resource management. * Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages, while minimizing operational costs and maximizing operational quality. * Establish and maintain relationships with internal and external stakeholder and partner groups. * Process payments and manage Hubs’ procurement process and budget costs while reporting to the upper management. * Train and develop industry best practices and standard operating procedures (SOPs) for hub operations and courier partners. * Achieve delivery and pickup commitment KPIs and SLAs. * Perform critical customer service functions, including daily interaction with customers. * Management and resolving daily carrier service issues, failures and delays. * Attending to, booking and packaging shipments for customers. * Identifying opportunities and making recommendations for implementing solutions. * Riders management. Show less

Brand Identity designer

• May 2021 - Oct 2021

•Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications. •Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability. •Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness. •Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach. •Developed innovative marketing campaigns based on key objectives. •Developed and implemented favorable pricing structures balancing firm objectives against customer targets. •Consulted with product development teams to enhance products based on customer interest data. •Generated 80% in sales through effective networking and marketing strategies to grow new business and increase productivity. Show less

Web Development Intern

• Mar 2021 - Oct 2021

•Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3. •Studied user requirements and implemented requirements into solutions. •Developed testing code for mobile and web-based applications. •Mastered emerging technologies to offer technical direction and creative solutions. •Worked on eCommerce maintenance and management for client websites. •Collaborated with product managers, testers, and developers to initiate process improvements. •Developed code collaboratively with Agile squads to produce results. •Studied basic project requirements with assigned technical lead and planned development strategies. Show less

Delivery Associate

• Jan 2019 - Jan 2020

•Verified daily deliveries against shipping instructions before delivering to customers. •Created and submitted delivery and DOT logs. •Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift. •Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery. •Completed rush deliveries on tight timetables to satisfy customer needs. •Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images. •Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order. •Maintained accurate financial records by collecting and documenting timely and past-due customer payments. •Delivered packages to customer doorsteps and business offices. •Worked overnight shifts during peak periods to meet coverage needs. •Communicated customer complaints, requests and feedback to company management for swift resolution. •Contacted customers prior to delivery to confirm and coordinate delivery times. •Fostered positive working relationships with regular customers. •Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery. •Used GPS system to plan travel routes in accordance with bulk cargo transportation laws. •Planned delivery routes and most efficient methods of distribution. •Promoted products at stops along regular route. •Inspected load security and checked for damages. Show less

Digital Marketing Intern

• Mar 2018 - Oct 2018

•Email campaigning •Administrative support •Content development •Search engine optimization •Social media marketing •Compiled information on market trends and competitors to assist senior marketing professionals. •Email campaigning •Administrative support •Content development •Search engine optimization •Social media marketing •Compiled information on market trends and competitors to assist senior marketing professionals.