Experience

HealthCare International

• United Kingdom
• Insurance
• 1 - 100 Employee

• Senior Business Analyst

  • Jul 2021 - Present

  Brighton, England, United Kingdom Outline: HealthCare International is a global healthcare provider offering international private medical insurance for policyholders in over 150 countries. I have the privilege of wearing many hats on this role: - I provide analytics, process, database administration, and systems support for several fast-growing commercial insurance business units transacting £7-figures in premium, and double-digit growth YoY growth. Key Responsibilities and Achievements: • Overhauled obsolete and… Show more Outline: HealthCare International is a global healthcare provider offering international private medical insurance for policyholders in over 150 countries. I have the privilege of wearing many hats on this role: - I provide analytics, process, database administration, and systems support for several fast-growing commercial insurance business units transacting £7-figures in premium, and double-digit growth YoY growth. Key Responsibilities and Achievements: • Overhauled obsolete and legacy reporting infrastructure and led the transition to Microsoft Power BI. Created full management reporting suites and scorecards with 100+ data metrics, providing C-level executives with valuable and actionable insights across 60+ geographies, to achieve double-digit% YoY growth. Accountable for data accuracy, system availability, lifecycle, effectively collaborated with internal stakeholders and outside vendors (Auditors, system vendors etc.) • Streamlined repeat policy, claims and product performance reporting, increasing the operational efficiencies by 30%. • Provided first level technical and administrative support for the policy and claims administration software. Assessed root causes, designed, tested solutions, and ensured sustainability of desired outcomes resulting in 98% satisfaction rate from employees. • Provided technical guidance and support to cross-functional teams, resulting in successful project implementations within expected timelines. Show less



Salmon Business Solutions

• Kenya
• Software Development

• Solutions Architect

  • Jul 2020 - Present

  Nairobi County, Kenya Outline: Salmon Business Solutions product Bima-MO is a medical insurance Platform-as-a-Service (PaaS) for medical insurers that accelerates fast innovations and connectivity for insurers, insured members, agents, and other affinity channels. Bima-MO enables traditional core systems in insurance organisations to extend and connect to every digital and conventional channel by offering a full set of insurance microservices across all health products and processes. The APIs are consumed by… Show more Outline: Salmon Business Solutions product Bima-MO is a medical insurance Platform-as-a-Service (PaaS) for medical insurers that accelerates fast innovations and connectivity for insurers, insured members, agents, and other affinity channels. Bima-MO enables traditional core systems in insurance organisations to extend and connect to every digital and conventional channel by offering a full set of insurance microservices across all health products and processes. The APIs are consumed by virtual medical service providers, biometric member validation providers, mobile apps, payment providers, to provide real time insurance services. Key Responsibilities and Achievements: • Led re-architecture of this API platform that now serves 100,000 requests per month, increasing speed by 30 percent. • Collaborated with engineers, and developers to plan enhancements, new capabilities, improvements, and customizations, exceeding projected revenue by 18%. • Managed the vision, development backlog, and marketing strategy of this API platform. • Conducted research, and potential ROI which led to the implementation of new features with 73% user adoption. Achieved 30% product revenue growth by planning and launching payment processing features. • Conducted customer interviews for product feedback, with suggested improvements leading to a 99.6% customer satisfaction level. • Delivered 90% of quarterly roadmap features and presented to key stakeholders. Show less



Cegedim Insurance Solutions (International Division)

• Implementation Consultant

  • Feb 2013 - Jul 2020

  Bristol, England, United Kingdom Outline: Working as part of a joint Cegedim & client team, this client facing role involves extensive working on client sites to implement software solutions serving the needs of the medical insurance, travel, protection, and assistance markets. Cegedim Insurance Solutions flag ship product, Act-isure, serves product management, customer management, policy and claim administration, and web servicing needs for clients around the world. Key Responsibilities and… Show more Outline: Working as part of a joint Cegedim & client team, this client facing role involves extensive working on client sites to implement software solutions serving the needs of the medical insurance, travel, protection, and assistance markets. Cegedim Insurance Solutions flag ship product, Act-isure, serves product management, customer management, policy and claim administration, and web servicing needs for clients around the world. Key Responsibilities and Achievements: • Primary duties included guiding customers through the customization, setup, rollout and deployment of Cegedim Insurance Solutions. • Served as a subject matter expert consulting and training customers on the appropriate use of key Insurance solution products. • Contributed on complex projects that resulted in moving 800,000 members in over 5 Medical Insurance Companies in East Africa, Nigeria, Mauritius, and UK. • Assist in the standardization and streamlining of overall implementation processes, reducing time by 50%. • Responding to requests for proposals and ensuring the bids fully meet the compliance requirements in over 5 countries. Conducting pre-sales demos of software solutions to prospective clients whilst building strategic client relationships. • Provide end user training including creating training material and training systems. • Project management: Managed the completion of tasks and provided timely and accurate input on project status to the Client, project, and programme managers, and resolved any issues related to implementation during the conversion period through to closure. Ensured all products/services are set up correctly before transitioning the client to service. Utilizes resources (e.g., Developers) but facilitated issues to closure to ensure maintained client satisfaction. • Reviewed and analysed existing application effectiveness and efficiency and recommending improvements on both the application and the business process. Show less



Resolution Insurance Kenya

• Kenya
• Insurance
• 100 - 200 Employee

• Assistant Business Analyst

  • Nov 2010 - Feb 2014

  Nairobi After a rigorous and exhaustive 12-month tender process managed by KPMG, Act-isure was selected as the new health information system for a range of products to be sold in East Africa by Resolution Insurance. I was involved in the project initiation, planning, implementation and headed a team of 30 people who moved Resolution Insurance’s entire book of business to the new information system over a 2 year period. The entire process was audited by KPMG. Development  SQL queries to… Show more After a rigorous and exhaustive 12-month tender process managed by KPMG, Act-isure was selected as the new health information system for a range of products to be sold in East Africa by Resolution Insurance. I was involved in the project initiation, planning, implementation and headed a team of 30 people who moved Resolution Insurance’s entire book of business to the new information system over a 2 year period. The entire process was audited by KPMG. Development  SQL queries to support the Policy Management Information system.  SQL functions, views and stored procedures for the SAP reporting infrastructure.  Integration Services 2008 (SSIS) packages to integrate multiple reporting sources.  Designing SAP Crystal Reports 2008 for business reporting. Business Support  Development of Business reports covering policy, claims, accounting and case management.  Ad-hoc reporting of business statistics.  Working with users from problem reporting, problem diagnosis through to resolution.  Creation of defect records to the information system vendor.  Software testing and planning implementation roll-outs. Systems Administration  Administration of the Policy Management Information system.  Migration of Database Environment from SQL 2005 to SQL 2008  Maintain security and user access levels to SQL servers.  Configuration of Backups and Maintenance.

• IT Support Technician

  • Mar 2008 - Nov 2010

  Nairobi, Kenya - Delivery and support of end user computing services and problem resolution for hardware, Windows XP, Office, custom and third-party software support. - Create user logons and Exchange mailboxes in AD as well as troubleshooting of network connectivity - Respond to helpdesk service requests from head office and branches by telephone, email or site visits and follow-up to completion. -Record, prioritize, assign according to a set protocol and update the status, progress, and conclusion… Show more - Delivery and support of end user computing services and problem resolution for hardware, Windows XP, Office, custom and third-party software support. - Create user logons and Exchange mailboxes in AD as well as troubleshooting of network connectivity - Respond to helpdesk service requests from head office and branches by telephone, email or site visits and follow-up to completion. -Record, prioritize, assign according to a set protocol and update the status, progress, and conclusion of all support calls to the IT department. - Ensure a high standard of helpdesk services and support delivery. - Liaison with service providers like Telkom, ISP, copy, print and general SLA providers etc for service and in case of breakdowns.



Africa Online Holdings

• Information Technology & Services
• 1 - 100 Employee

• Customer Service Represenative

  • 2007 - 2008

   Resolving clients’ connectivity problems over the phone and on site and following up on customer queries to ensure their problems have been resolved to their satisfaction.  Using Secure CRM software to monitor customer complaints and proactively act on them.  Enforcing Africa Online’s Fair Usage Policy for broadband by proactively monitoring bandwidth usage.  Assisting Sales and Marketing in doing targeted marketing of new products  Initiating product development based on our… Show more  Resolving clients’ connectivity problems over the phone and on site and following up on customer queries to ensure their problems have been resolved to their satisfaction.  Using Secure CRM software to monitor customer complaints and proactively act on them.  Enforcing Africa Online’s Fair Usage Policy for broadband by proactively monitoring bandwidth usage.  Assisting Sales and Marketing in doing targeted marketing of new products  Initiating product development based on our existing customer database and usage patterns.  Running SQL Scripts and daily QoS tests for broadband packages and dialup services.  Producing Bandwidth reports. Show less