Experience

PM-Volunteers.org

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Client Relations Manager

  • Jan 2019 - Present

  I work with new and existing non-profit sector clients to evaluate guide, and develop their specific project management requirements for new projects including: • Refining the scope of the project to match realistic expectations • Assist clients in the recruitment of volunteer project manager • Proactively manage PMV’s relationship with the volunteer project manager and the client representatives during the project progress • Follow up and resolve any issues or challenges that might arise including facilitating project summery with lessons learned review at the end of all assignments to ensure a successful conclusion of the project to the client’s satisfaction • Facilitated online introduction to project management courses for the non-profit/social-profit industry. • Help write, produce and edit introduction to PMV video for YouTube Chanel. Show less



Rev360

• United States
• Executive Offices
• 1 - 100 Employee

• Project Training Specialist - RevolutionEHR Software

  • Oct 2015 - Dec 2017

  I trained and supported Ophthalmologists and Optometrists in the Eye Health industry with cloud-based software technology including: • Developed and Produced Training Videos for the Patient Portal as part of the new client on boarding process. • Taught Ophthalmologists and Optometrists on RevolutionEHR software specializing in the Patient Portal. • Attended Trade Shows and gave product demonstrations to prospective clients. I trained and supported Ophthalmologists and Optometrists in the Eye Health industry with cloud-based software technology including: • Developed and Produced Training Videos for the Patient Portal as part of the new client on boarding process. • Taught Ophthalmologists and Optometrists on RevolutionEHR software specializing in the Patient Portal. • Attended Trade Shows and gave product demonstrations to prospective clients.



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Trainer Project Coordinator - Telus Health

  • Jun 2013 - Jul 2015

  • On site project coordination ensuring clients ensuring went live in TELUS Medical software with a smooth transition from either paper or other EMR software. • On line training of Medical Software to medical professionals including reviews and updates. • Taught instructors at the British Columbia Institute of Technology who were using software as part of their Medical Office Assistant program. • On site project coordination ensuring clients ensuring went live in TELUS Medical software with a smooth transition from either paper or other EMR software. • On line training of Medical Software to medical professionals including reviews and updates. • Taught instructors at the British Columbia Institute of Technology who were using software as part of their Medical Office Assistant program.



EMR Logic

• Client Services Project Coordinator/Deployment Manager

  • Aug 2007 - Apr 2013

  I was a client project coordinator maintaining close working relationship with customers to ensure that they were fully aware the status of software development and implementation including: • Managed Tech Team projects in delivering software to clients including server migrations, service packs and version updates. • Client advocate to the company maintaining close working relationship with customers to ensure that they were fully aware the status of software development. Also ensured that the management team were aware of client concerns about usability of the software including suggestions for improvements. . • Organised and Moderated Webinars using Go-To -Webinar and Go- To Meeting for Ophthalmologists/ Optometrists with Subject Matter Experts. • Traveled to client offices for post Implementation Go Live of Software. • Explained to clients the best practices of data protection including backups in case of irrevocable loss. Show less



Triumph Case Management

• Training Coordinatior

  • May 2004 - Jul 2007

  • Designed and created online html Help topics including tutorials for customized legal software. • Produced printed documentation of Help topics for clients, including 325-page manual. • Developed educational material (print and online) for the British Columbia Securities Commission E-Hearings software. • Designed and created online html Help topics including tutorials for customized legal software. • Produced printed documentation of Help topics for clients, including 325-page manual. • Developed educational material (print and online) for the British Columbia Securities Commission E-Hearings software.