Experience

University Hospitals Birmingham Charity

• United Kingdom
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Senior Events Fundraiser

  • Apr 2023 - Present



Freelance

• Birmingham, United Kingdom

• Freelance Creative Media and Marketing

  • Nov 2017 - Present

  Freelance design, web and graphic content Google Ads, Mobile, Digital and Analytics Individual Certifications Bing Ads Accredited Professional Google Educator Freelance design, web and graphic content Google Ads, Mobile, Digital and Analytics Individual Certifications Bing Ads Accredited Professional Google Educator



Longfield Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Events and Fundraising Volunteer

  • Feb 2023 - Apr 2023



Optimas Solutions

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Office Manager

  • Nov 2022 - Feb 2023

• Customer Service Representative

  • Oct 2022 - Nov 2022



Acorns Children's Hospice

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Events manager

  • Jan 2022 - Aug 2022

  Managing a small events team to organise and deliver a diverse portfolio of both in house and 3rd party events throughout the year and responsible for setting and achieving KPI targets to maximise on both income and engagement. Daily tasks involve researching, liaising, negotiating, and securing suppliers to deliver high quality events successfully whilst growing them year on year. Developing a stronger supporter journey to engage supporters including meet and greet events, professionally designed emails, social media, messaging groups as well as developing relationships over telephone. Creating social media content to promote and engage potential eventers and creating website copy and terms and conditions. Creating, updating, and utilising project plan spreadsheets for all aspects of an event including budgets, income projection, supporter journey timelines, supplier details and task lists. Responsible for developing corporate sponsorship packages and working closely with other departments and potential investors to secure income for event delivery. Reporting regularly to senior management team with monthly figures against target as well as projected figures by event. Able to create in depth reports and analysis with research to show comparison on performance against industry. Solely responsible for the health and safety of events as well as assisting other departments to ensure thorough risk assessments are carried out. Scoping and developing new events to the organisation to increase potential audience, as well as developing new initiatives to increase fundraising for existing events. Show less



Birmingham Women's and Children's NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Events Supporter Care Officer

  • Aug 2015 - Jan 2022

  Working as part of a dedicated events team working for the Birmingham Women's and Children's NHS Trust. I help plan and stage events in aid of Birmingham Children's Hospital Charity and its sister charity Birmingham Women's Hospital Charity. Currently I manage supporter care for fundraisers taking part in 3rd party events to raise funds for Birmingham Children's Hospital Charity. Managing individuals through a defined supporter care journey, encouraging, thanking and being on hand to assist with any queries. I also assist with the delivery of events both third party and organised by the charity. Organising event days with things such as equipment and logistics, volunteer management, meet and greets. Planning events and setting up partnerships with pre-organised events such as Wolf Run, Glow in The Park and the Great Run Series. Along side this I also do data analysis using our records of supporters, events, income and other factors to help target events, focus workload and spot potential area of growth. Alongside this I also work on digital media and web management for the charity. I manage the existing website, uploading and managing content as well as digital content such as images and video as well as contact forms. I assist with upkeep, maintenance and content of the charity's website as well as some of the analytics and technical aspects such as ticketing systems and reporting. I have also create much of the printed and digital advertising for the charity, working on things such as The Big Sleuth, The Great Birmingham Run, 10k and International Marathon as well as brand specific items. Alongside printed media i have created digital media such as creating video and animated content as well as digital signage for central Birmingham bill boards, The Bullring Birmingham, Touchwood as well as for social media platforms. Show less



Intraining

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Optimisation Report Advisor

  • Mar 2015 - Jul 2015

  Responsible for the conversion of outstanding and unclaimed performance using the available Optimisation and MAYTAS reports. . Working closely with the Operational and Central Validation Teams to reduce outstanding, unclaimed performance and achieve both our contractual, financial and league table targets. Able to analyse and manage large amounts of data and form solutions to convert unclaimed Job Outcomes and Sustains into actual performance. • Maximising unclaimed and outstanding performance for Job Outcomes and Sustains for the Work Programme sites. • Support the centres to exceed targets. • Timely use and conversion of performance using the weekly Optimisation reports. • Liaise with Operational and Support teams to continuously improve performance and ensure that the performance needs of the contract are met. • Proactively chase detail that will lead to the conversion of unclaimed performance including visiting employer premises (EVT). • Inform line management of claims and associated performance and income pipeline. • Any Ad hoc requests in line with business needs. Show less



Liquidity Group

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Support Representitive

  • Apr 2014 - Mar 2015

  I worked for an accountancy company as a Customer Service Agent as well as an Account Manager. The company currently deals with over 40,000 customers who are outsourced via recruitment agencies and are in charge of weekly payrolls for these customers acting as an umbrella company. As a customer support agent I dealt with the setting up and management of individual’s accounts as well as day to day query’s regarding pay, holiday, administration and general queries. Outbound calls to new clients introducing the service and facilities. I also dealt with incoming calls, emails, written inquiries and general administration. Show less



NH Care

• Birmingham, United Kingdom

• Support Worker and Key Worker

  • May 2013 - Apr 2014

  The main part of the role is supporting young people with physical, mental and learning disability’s function on a daily basis. As part of the role is was Team Teach, CWDC, Boots Medicine Dispensing and full Red Cross First Aid trained. I am also trained in home dialysis through Birmingham Queen Elizabeth Hospital and Birmingham Children’s Hospital and have a full clear enhanced DBS. The job entails 24 hour assistance in a residential setting, a day in the role can include anything from preparation and administering of medication to sorting out of young people’s money, organising appointment and educational key working sessions. There is also a lot of administration for the household, I was in charge of dealing with all Risk Assessments for young people and general household procedures. There were also plans that must be updated for young people’s placements, social workers, health and progress on a weekly and monthly basis. I worked as part of a very close team to manage and run the unit 24/7, governed and monitored by OFSTED and are currently vying for an outstanding status. I used my experts in sport and outdoor education to enhance the educational and recreational lives of the young people in my care. I also took on team leadership responsibility's towards the end of my time there, managing holiday, payroll and rotas for the team as well as staffing levels within the home. Show less



Paragon Banking Group PLC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Servicer

  • 2011 - 2013

  This role entailed working on customer service dealing with personal loans portfolio for four different brands of a major UK bank as well as in house accounts and Debt Management Company’s. • Organised own daily workflows, ensuring that processes and procedures are adhered to at all times and tasks are performed to the agreed service standards. • Manage a high volume of inbound and outbound calls. • Anticipate and understand customer needs whilst providing accurate and timely information in response to customer queries. • Work closely with other team members, providing assistance where required, to ensure that team targets are consistently achieved. • Provide excellent service to customers and third parties both verbally and in writing. • Manage, organise and update information onto PC systems and internal databases to enable precise records to be maintained and accurate statistics to be produced for management information purposes. • Reviewing and inputting Income and Expenditure forms received from Debt Management Companys. • Complying with stringent governmental and financial institutional guidelines including the Data Protection Act • Training New members of staff. I have also written policy’s and procedural documents as well as new starter training guides for a whole department, I was also influential in delivering this training to new members of staff as well as staff transfers, this collection of documents had been picked up and used across the company and adapted for various teams. Along with this I created and managed training matrix's for teams. I worked as acting team leader on several occasions while in the role due to my knowledge and experience of the company as well as previous experience. I was also accepted onto the Paragon Team Leader Academy for perspective aspiring team leaders and manager, as part of this I completed recognized management qualification with the Chartered Management Institute. Show less



West Mercia Police

• Worcester, United Kingdom

• Special Officer

  • Aug 2009 - Jan 2011

  Worked as an ICT Specialist for specialist protective services and CEOP - Based at Hindlip Hall in Worcester Worked as an ICT Specialist for specialist protective services and CEOP - Based at Hindlip Hall in Worcester



Namesco Limited

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Relations & Technical Support

  • 2008 - 2011

  My position was working as a telephone operative helping customers with Customer Services and Technical Support. A few of these duties involved advising how to use online services such as: • Windows and Linux Hosting • Email Packages • Domain Names • DNS Management • Broadband Support for both Hardware and Services • Data Base Support • Dedicates Servers • Setting up email addresses and mailboxes for use on webmail and email clients. • Advising password and logon issues. • Setting up home networks and broadband connections. • Advising on basic desktop support and antivirus on both Windows/Mac. • Account Management, Billing and Administration. As well as offering telephone support I dealt with incoming emails asking for advice and support on a multitude of issues. I dealt with day to day administration including filing, making outbound calls to customers to follow up work and also communicating with other internal teams on cases. During my time at Namesco I further developed my understanding of Microsoft systems to an advanced level including desktop support and hardware support. I progressed and started working with the internal resolutions team carrying out some of the following: • Chasing debtors. • Keeping our central system up to date for accounts. • Dealing with some high level complaints from customers. • Customer Retention • Team Leadership Within this role I was also the service and network abuse administrator for Namesco Ltd, dealing with complaints about websites and services, ranging from Spamming complaints to copyright infringements. This also resulted in me writing policy’s for how to deal with Copyright Infringements from external company’s which had occurred on our broadband and hosting platforms as well as the procedures on how these where dealt with. This was a group wide role covering four different companies, Namesco Ltd, Register 365, Simply Hosting and Poundhost. Show less



Folio Hotels

• Hospitality
• 1 - 100 Employee

• Meeting And Events Coordination and Management

  • Jan 2008 - Sep 2008

  Working from a central office based in Worcester I was in charge of booking and managing meetings and events for a nationwide hotel company. I had an excellent working knowledge of the facility’s and amenities at all of the properties and was in charge of booking in meetings and events of all sizes depending on the required location and specific needs of the cliental. I also had the opportunity to try and enhance business and broaden the usage of the facilities. In doing this I researched the locality of the properties in relation to nearby sporting venues. Research showed that many of the venues where local to rugby teams. I was then able to approach top level and European Rugby League and Union teams advising about the facilities and that we were able to provide everything they needed from specific tailored diets to training facilities. This lead to a partnership with a Premiership rugby team using the hotel company for away games during the 2008 season. Off the back of this I was able to confirm bookings for forthcoming seasons for traveling teams, most notably Saracens F.C. who used multiple property’s which enhanced the revenue to the business. Show less



Portman Building Society

• Branch Manager

  • Mar 2003 - Feb 2008

  Having worked for the Portman Building Society to support myself through university I progressed to Branch manager when my studies concluded. Following some intense challenging training I managed and directed the daily operation of the Kidderminster branch. Holding an excellent working knowledge of branch operations I was able to exercise my technical knowledge while gaining a wealth of people management skills. • Provide excellent customer service above and beyond expectation to ensure repeat custom and recommendation. • Work face to face with customers, representing the company and myself. • Manage workloads and monitor procedures. • Relationship Management • Motivated and managed a focussed team of 4 to exceed company KPIs. • Gained an in depth knowledge of the product catalogue enabling customers to make the right choice. • Targeted Sales to engage new customers with the Portman Building Society. • Provided Local Support and reference knowledge for use of Fiserve, accounts control. Show less



Oswald Bailey

• United Kingdom
• Retail

• Solihull and Birmingham Sales

  • 2001 - 2005