Chief Financial Officer (CFO)

• Sep 2020 - Present

CFO at Arkansas Department of Commerce; responsible for leading overall financial activities and finance organization, including financial planning and budget analysis, accounting and controllership, internal audit, procurement, and treasury. CFO at Arkansas Department of Commerce; responsible for leading overall financial activities and finance organization, including financial planning and budget analysis, accounting and controllership, internal audit, procurement, and treasury.

Chief of Legislative Affairs and Governmental Relations and Interim CTO; CFO (2018-2019)

• Jan 2018 - Aug 2020

Senior leadership position responsible for departmental coordination of resources, policies, and strategic initiatives, drives greater transparency and accountability of department’s priorities and initiatives, and responsible for assessing and reporting progress and success of department’s strategies and policy initiatives Senior leadership position responsible for departmental coordination of resources, policies, and strategic initiatives, drives greater transparency and accountability of department’s priorities and initiatives, and responsible for assessing and reporting progress and success of department’s strategies and policy initiatives

Revenue and Finance Policy Liaison

• Jan 2015 - Dec 2017

Tax and revenue policy research, business transformation, process analysis, and operational improvement (re-engineering and execution management). Tax and revenue policy research, business transformation, process analysis, and operational improvement (re-engineering and execution management).

Health Care Client Services

• Aug 2010 - Dec 2014

Data analysis of health care services programs; member, project management team migrating legacy mainframe billing system to client server environment. Scope included ongoing extraction of client records from enterprise data warehouse with analysis, synthesis, and reporting and tracking of under utilization of services, changes in program eligibility, data input errors, and updates and changes to client records, as well as variance measurement and benchmarking. Provided recommendations to improve internal program administration effectiveness and cost efficiency and enhance external vendor oversight. Show less

Research Director

• May 2008 - Oct 2009

Designed and executed primary and secondary market research projects in support of advertising agency clients. Core service offerings included brand attribute and advertising awareness and image tracking studies, consumer focus groups, and employee satisfaction benchmarking and tracking. Designed and executed primary and secondary market research projects in support of advertising agency clients. Core service offerings included brand attribute and advertising awareness and image tracking studies, consumer focus groups, and employee satisfaction benchmarking and tracking.

Sr. Manager, Corporate Marketing

• Aug 1995 - Nov 2007

Various positions: Consumer and shopper as well as enterprise customer insights (2000 to 2007), marketing communications (1999 to 2000), product management (1997 to 1999), and regulatory affairs (1995 to 1997). Sr. Manager, Consumer and Shopper Insights: Provided thought leadership and business intelligence on strategic branding, marketing communications, consumer and shopper insights, customer satisfaction, loyalty, and retention, employee engagement, and competitive analysis; project manager for brand repositioning and process improvement team (Voice Of the Customer strategic planning initiative). Planned, coordinated, and executed brand and advertising tracking, customer and employee satisfaction benchmarking, and ad hoc studies (focus groups, product engineering and usability testing, and issue-specific data collection); included control of multi-million dollar project budget and management of supplier relationships and internal staff. Manager, Marketing Communications: Responsible for strategies and tactics associated with ongoing customer communications campaigns; supervised customer communications team. Sr. Product Manager: Implemented marketing plans, including bundling of products and services into packaged offerings; supervised small team of other product managers. Sr. Economist: Internal consultant to sr. executives. Show less

Assistant IT Services Manager

• Jun 1994 - Aug 1995

IT user support, technical expertise on telecommunications issues, and supervision of hourly staff. Provided oversight of bank-wide desktop computer usage (hardware and software) and assisted with the coordination of daily mainframe computer operations. IT user support, technical expertise on telecommunications issues, and supervision of hourly staff. Provided oversight of bank-wide desktop computer usage (hardware and software) and assisted with the coordination of daily mainframe computer operations.

IT Administrator

• Aug 1991 - Dec 1993

IT user support and software training; supervised and managed internal IT services help desk. Position required solid interpersonal skills for dealing with system users and good communication skills for instructing individuals with varied educational and professional backgrounds. IT user support and software training; supervised and managed internal IT services help desk. Position required solid interpersonal skills for dealing with system users and good communication skills for instructing individuals with varied educational and professional backgrounds.

Market Research Project Manager

• Sep 1986 - May 1991

Designed and executed market research projects for internal clients in marketing, customer service, and sales organizations; oversight of department management associate interns. Principal duties included managing budgets, contract negotiations, and designing research methodologies. Prepared and issued market forecasts for use in deciding capital expenditures and labor allocation budgets and collected data on demographic trends, future marketing opportunities, and potential customers for new and existing products and services. Show less

Intern

• Aug 1983 - Jul 1984