David Mayes
Partner - Customer Impact and Marketing at Rework Hotel Sales- Claim this Profile
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American Sign Language Limited working proficiency
Topline Score
Bio
Leslie F.
I've had the pleasure of working with David while at the Holiday Inn in Evanston and he was incredibly enthusiastic, knowledgeable, and reliable. Always motivated to learn more, he took on tasks above and beyond his responsibilities, and achieved them successfully. He was also a great resource for our clients responding with a sense of urgency to accommodate and creatively solve any issues that would arise. David is an asset to any team and especially with clients!
Celeste Hall
David is a pleasure to work with. He is kind, swift to respond, and a great problem solver. He has often helped our clients book rooms in last-minute situations, and always makes sure our organization gets the best rate possible. He has been an amazing partner to us!
Leslie F.
I've had the pleasure of working with David while at the Holiday Inn in Evanston and he was incredibly enthusiastic, knowledgeable, and reliable. Always motivated to learn more, he took on tasks above and beyond his responsibilities, and achieved them successfully. He was also a great resource for our clients responding with a sense of urgency to accommodate and creatively solve any issues that would arise. David is an asset to any team and especially with clients!
Celeste Hall
David is a pleasure to work with. He is kind, swift to respond, and a great problem solver. He has often helped our clients book rooms in last-minute situations, and always makes sure our organization gets the best rate possible. He has been an amazing partner to us!
Leslie F.
I've had the pleasure of working with David while at the Holiday Inn in Evanston and he was incredibly enthusiastic, knowledgeable, and reliable. Always motivated to learn more, he took on tasks above and beyond his responsibilities, and achieved them successfully. He was also a great resource for our clients responding with a sense of urgency to accommodate and creatively solve any issues that would arise. David is an asset to any team and especially with clients!
Celeste Hall
David is a pleasure to work with. He is kind, swift to respond, and a great problem solver. He has often helped our clients book rooms in last-minute situations, and always makes sure our organization gets the best rate possible. He has been an amazing partner to us!
Leslie F.
I've had the pleasure of working with David while at the Holiday Inn in Evanston and he was incredibly enthusiastic, knowledgeable, and reliable. Always motivated to learn more, he took on tasks above and beyond his responsibilities, and achieved them successfully. He was also a great resource for our clients responding with a sense of urgency to accommodate and creatively solve any issues that would arise. David is an asset to any team and especially with clients!
Celeste Hall
David is a pleasure to work with. He is kind, swift to respond, and a great problem solver. He has often helped our clients book rooms in last-minute situations, and always makes sure our organization gets the best rate possible. He has been an amazing partner to us!
Credentials
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Hotel Digital Sales Essentials Program - Influencer Sales Training
HSMAIJun, 2021- Nov, 2024 -
Cvent Supplier Network
CventJul, 2020- Nov, 2024 -
Best Western Sales Champion
Best Western® Hotels & ResortsMay, 2019- Nov, 2024 -
Sales by Segment
InterContinental Hotels Group (IHG®)Jan, 2019- Nov, 2024 -
Opera Property Management System
InterContinental Hotels Group (IHG®)
Experience
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Rework Hotel Sales
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United States
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Hospitality
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1 - 100 Employee
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Partner - Customer Impact and Marketing
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Sep 2022 - Present
Rework Hotel Sales is a sales support service providing remote sales support to hotels. We maximize revenue and productivity within the sales department by prospecting, booking business, and building relationships. Rework is committed to generating sales revenue for your hotel and delivering hospitality to your guests! As Partner of Customer Impact and Marketing, I develop sales and marketing strategies to communicate Reworks’ brand, identity, and services to our customers. I manage Rework’s social media presence, customer satisfaction tools, and business to business processes; maintaining customer engagement and retention. Show less
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Level Hospitality
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United States
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Hospitality
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1 - 100 Employee
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Area Senior Sales Manager
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Oct 2021 - Dec 2022
As Sr. Sales Manager, I lead alongside the Area DOS to manage and execute all sales activities for two full-service Holiday Inn properties in the Chicagoland area. Tasked with Group, Meetings, Catering and SMERF market segments, I acquired and developed new accounts exceeding forecasted revenue goals, led interdepartmental meetings and training for property-specific teams, provided customer-focused solutions during hotel renovation, and assisted IHG Corporate during sales deployment and brand conversion of newly acquired Holiday Inn property. Responsibilities include: interpreting data to forecast post-pandemic Chicago market and recovery, overseeing efficiency and work-flow of other hotel staff, and the co-creation and implementation of hotel sales and marketing strategy. Show less
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Best Western Chicago Downtown-River North
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United States
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Hospitality
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1 - 100 Employee
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Senior Sales Manager
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Jul 2020 - Oct 2021
As Sr. Sales Manager, I oversee the acquisition and development of business travel, group and SMERF market segments. I am responsible for managing a diverse portfolio of accounts including property level partnerships and dozens of chainwide accounts with Fortune 500 companies. I utilize resources like Hotelligence, STAR reports, and internal PMS reporting to identify opportunities for new business and shift market share. A few additional responsibilities include: responding to RFP's, LNR contract negotiations, attending tradeshows, contracting group business, presenting on behalf of BWRN, and coordinating convention blocks with the city of Chicago. Show less
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Best Western Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Sales Manager
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Apr 2019 - Jul 2020
As Sales Manager, I managed SMERF and LNR market segments, while also providing support to citywide, KNR, and OTA business. I acquired the 2nd largest producing LNR account for Q1 - Q4, increased LNR production by 30% YOY, and expanded the education segment by 25% Q1 and Q2. I worked alongside the DOS to establish sales goals and benchmarks for the property, curate weekly reports showcasing sales production for Q1 - Q4 and implemented marketing campaigns through social media platforms and GDS. I actively pursued new business opportunities through cold calling, outside sales calls, and representing the hotel brand at local networking events. Additional responsibilities included: coordinating group arrival details through BEO and Group Resume, conducting site tours and frequent on-site meetings, providing operational support as manager on duty, and sharing daily sales statistics and strategy tips to create an interdepartmental sales culture at hotel. Show less
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Reservations and Sales Coordinator - Holiday Inn Chicago North-Evanston
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Dec 2017 - Apr 2019
As Sales Coordinator, I supported the sales team by: providing occupancy and revenue reports to the Revenue Manager, working alongside DOS to coordinate details concerning upcoming group blocks and hotel functions, maintaining email and phone correspondence with LNR accounts, prospecting new leads, securing reservations for corporate and leisure travelers, overseeing group billing folios, and booking meetings in conference rooms.
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Front Desk Agent - Holiday Inn Chicago North-Evanston
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Aug 2017 - Apr 2019
As Front Desk Agent, my responsibilities included: assisting all guests during check-in and check-out procedures, enforcing business policies and selling techniques to drive sales, communicating with all other departments concerning guests needs, curating reports regarding the day’s business, and representing the Holiday Inn brand effectively.
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Super 8
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Hospitality
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700 & Above Employee
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Front Desk Agent
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Aug 2016 - Aug 2017
As Front Desk Agent, my responsibilities included: creating and cancelling reservations, performing check-in and check-out procedures, managing guest correspondence, maintaining motel security, in addition to aiding guests as property concierge. As Front Desk Agent, my responsibilities included: creating and cancelling reservations, performing check-in and check-out procedures, managing guest correspondence, maintaining motel security, in addition to aiding guests as property concierge.
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Education
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2014 - 2017
Moody Bible Institute
Bachelor's degree, Communications
Community
