Experience

BWL Group

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Senior Bid Writer

  • Oct 2022 - Present



Hudson Outsourcing

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Senior Bid Writer

  • Dec 2021 - Oct 2022

• Bid Writer

  • Jan 2021 - Dec 2021



BounceBack

• United Kingdom
• E-Learning Providers

• Copywriter/Content Marketer

  • Dec 2018 - Jan 2021

  BounceBack are workplace training providers dedicated to improving the mental health and personal wellbeing of managers and employees across the UK. In my role as Copywriter I was responsible for planning, researching, writing and proofreading eLearning courses created by BounceBack to be purchased by organisations and taken by their workforce. The eLearning courses I have created include: - Developing Resilience - How to Cope with Stress - Building Resilience at Work - Workplace Wellbeing for individuals - Workplace Wellbeing and Awareness for managers - Emotional Intelligence Each of the courses requires often complex information of a scientific nature to be communicated in a way that a wider audience can understand and then apply to their daily lives. The course material aimed at managers explains the policies and procedures they should follow to ensure the wellbeing of their staff. This is more human resources-related, but is still explained in an easy-to-follow format backed up with facts and the relevant industry guidelines. These include: - Effective workplace communication - Flexible/agile working - Practicing Emotional Intelligence - How to gain Employee Engagement - Legal issues often associated with workplace mental health I was also responsible for all marketing material to support the eLearning courses, and the tutor-led courses BounceBack offer too (Mental Health First Aid and Emotional Intelligence training for managers). This included: - The company website - Blog posts and articles - Promotional flyers - White papers - Email marketing campaigns via MailChimp - Paid social media advertising - All social media activity via Facebook, Linkedin and Twitter - YouTube video scripts Show less



Deminos HR

• Gateshead, England, United Kingdom

• Copywriter/Content Marketer

  • Oct 2016 - Dec 2018

  As Copywriter for an HR outsourcing firm, I have written many practical user guides on how to implement HR polices and procedures for small-to-medium sized businesses. These user guides covered diverse topics, including: - Recruitment - Inductions and probation - Employment contracts and handbooks - Employee engagement - Sickness absence management - Holiday requests - Retirement and redundancies Much of this information was compiled into the book 'How to be an Employer', an overall guide taking managers through each stage of the ‘employee life cycle’ with relevant checklists, templates and documents needed to keep fully compliant with employment law. I also wrote all marketing material to promote the business, including: - The company website - Blog posts and articles - White papers - Marketing emails via MailChimp - All social media activity via Facebook, Linkedin and Twitter - Company newsletters Show less



Northgate plc

• United Kingdom
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Customer Support Representative

  • Feb 2008 - Oct 2016

  Support representative for an online telematics product serving over 200 customers. The role involved: - Working with the sales team to acquire and retain new customers - Analysing detailed reports for large customers and other teams within Northgate - Liaising with our telematics service provider to arrange new installations and replacements - Troubleshooting and identifying faults within the system when they occur - Using a bespoke invoicing system - Training customers and advising them with the technical aspects of the system - Working both independently and as part of a team to ensure smooth administration Show less



fcbusiness Magazine

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Freelance Writer

  • May 2013 - Jul 2014

  Freelance writer of news within the football industry: - Working with the editor to create in-depth feature articles for both print and online publication - Obtaining news from around the web to keep the magazine Twitter account a source of breaking news - Using SEO to ensure articles are easily found online - Creating and maintaining contacts within football, local government and the community Freelance writer of news within the football industry: - Working with the editor to create in-depth feature articles for both print and online publication - Obtaining news from around the web to keep the magazine Twitter account a source of breaking news - Using SEO to ensure articles are easily found online - Creating and maintaining contacts within football, local government and the community



Teesdale Mercury

• United Kingdom
• Newspaper Publishing
• 1 - 100 Employee

• Volunteer Reporter

  • May 2012 - Sep 2013

  Volunteer reporter on local news stories in the Teesdale area: - Contributing on and off diary articles covering both hard and soft news for a hyperlocal readership - Independently finding news of interest to the community, and sourcing contacts and research to follow up stories both in print and online Volunteer reporter on local news stories in the Teesdale area: - Contributing on and off diary articles covering both hard and soft news for a hyperlocal readership - Independently finding news of interest to the community, and sourcing contacts and research to follow up stories both in print and online



Capita Business Services

• IT Services and IT Consulting
• 300 - 400 Employee

• Administrator

  • Apr 2007 - Dec 2007

  Processor of applications for the government's Education Maintenance Allowance contract Processor of applications for the government's Education Maintenance Allowance contract