Business Analyst

• Sep 2022 - Present

Business Applications Specialist

• Sep 2021 - Sep 2022

Key Contributions: ● Implemented Vaisala, Environmental Monitoring System. Managed project team, configured system, ensured network and infrastructure dependencies completed, applied to new freezer farms, and worked with the CSV team to ensure GMP compliance. ● Realigned within labs in conjunction with the new Lab Manager. Evaluated systems, ensured compliance with cybersecurity and GLP regulations, established processes for onboarding new systems, and standardized communication between IT and the Labs. ● Provided technology support and administration of all R&D/Quality business applications and technologies while ensuring said technologies performed as expected. ● Identified and documented capability gaps and worked with the business to find solutions to close them in a satisfactory manner. ● Monitored and resolved R&D/Quality technology incidents. Ran a Root Cause Analysis to ensure said incidents did not reemerge. ● Developed and delivered R&D/Quality technology training for all user roles.

Senior Lab Systems Analyst

• Oct 2019 - Sep 2021

Key Contributions: ● Configured, implemented, released, Ajinomoto’s first Scientific Data Management System (SDMS), Enterprise Content Manager (ECM). Cross-departmental involvement, archiving 5+ years of data, reconfigured numerous siloed instruments and software to be swept, creation of custom roles, streamlined end user installs, training, and instilled a data integrity culture. ● Co-owner for the Quality Management System (QMS) Migration, from MasterControl to ACE. Strategic project, numerous stakeholders, broken up into phases which included data migration, recreating and improvements on all compliance workflows, and improvements not possible in the former MasterControl. ● Member of the Ajinomoto Global Data Integrity Committee. ● Member of the Ajinomoto US site Digitization Steering Committee. ● Admin and SME for QC (Quality Control) Department SharePoint Sites, created, standardized, and maintained. ● Developed a user facing Power App for Finance, linked with Microsoft 365 & SharePoint list to replace repetitive and time-consuming process of emailing 50+ users/month for inputs on their Open Purchase Orders. ● Admin and SME for various lab systems which involved problem solving, maintenance, upgrades, periodic audit trails, user and role management, and validation. ● Identified issues and provided corrective and preventive actions to mitigate current and future risk. ● Provided technical insights on multiple projects concurrently including LIMS, ECM, ELN, QMS, EBR. ● Ensured and promoted the highest levels of compliance and data integrity to meet FDA guidelines. ● Created and maintained Standard Operating Procedures (SOP’s) to ensure compliance and system integrity. ● Led and assisted team members in problem solving, brainstorming, and implementations. ● Aligned with internal clients' project priorities and timelines.

Enterprise GIS Application Administrator

• Jan 2018 - Oct 2019

Key Contributions: ● Subject Matter Expert and point of contact for all applications the GIS Department manages.● Business Analyst for primary apps, business needs, story creation, development resource planning, QA, release.● Documented Processes, Root Cause Analysis, Risk Assessments, Performance, Dashboards, and On Boarding.● Upgraded, documented, resource planning, configured, QA, released yearly full stack production applications.● Resolved escalated incidents, documented resolutions, and story creation for hot fixes or enhancements.● Monitored live production, performed security roles, created Active Directory roles, implemented in apps.● Managed working session calls with our offshore and onshore teams using a Scrumban Agile methodology.● Point of contact for team onboarding, full turnaround time within a week, immediate work on the first day.● Documented processes, new technologies, presented to stakeholders, and created impact reports on systems.● Composed Analytical and GIS driven reports on the state of our assets, facilities, and customers.● Bridge between the IT and Business GIS groups as well as the IT and Business Owners.● Created and articulated production releases with Company, IT, and Business Stakeholders.● 3rd Place winner in the company IT Challenge. Created solution for complex routing and scheduling problem.

Tier 2 Application Support

• Jul 2016 - Jan 2018

Key Contributions: ● Supported Republic Services Enterprise Software: InfoPro. Managed tickets that were escalated by Tier 1 to solve user’s problems and issues with the application.● Worked with other colleagues to solve complex problems that spanned multiple departments.● Completed and resolved user’s issues effectively, documented support and communicated course of action.

Software Developer Internship

• May 2015 - Jul 2016

Key Contributions: ● Converted PLSQL databases into the open-source PostgreSQL. ● Created a user interface for the team project and customer portal. Program took in various respective files, compiled, and created a C equivalent. ● Parsing Cobol Code Files to attain key information. Created a Python Dictionary to match, attain statistics, convert, and color code the source. Key Contributions: ● Converted PLSQL databases into the open-source PostgreSQL. ● Created a user interface for the team project and customer portal. Program took in various respective files, compiled, and created a C equivalent. ● Parsing Cobol Code Files to attain key information. Created a Python Dictionary to match, attain statistics, convert, and color code the source.