Writer

• Jan 2023 - Present

Social Media Associate

• Jan 2023 - Nov 2023

Social Media Coordinator

• Apr 2021 - Feb 2023

-Providing social media support and management for a variety of partners. -Triaging Facebook posts. -Content moderation across platforms like Instagram, Facebook, and more. -Working with project teams to create weekly, monthly, and quarterly updates for our clients. -Providing brand love posts through various social media platforms. -Content curation based off current trends, business needs, and POC asks. -Providing social media support and management for a variety of partners. -Triaging Facebook posts. -Content moderation across platforms like Instagram, Facebook, and more. -Working with project teams to create weekly, monthly, and quarterly updates for our clients. -Providing brand love posts through various social media platforms. -Content curation based off current trends, business needs, and POC asks.

Social Media Specialist

• Mar 2016 - Mar 2020

I worked primarily assisting Best Buy on their social footprint. We were positioned on Twitter and Facebook, as well as via the Best Buy forums and our support email. We also assisted customers and engaged them in instances as seemingly minimal as basic questions and as involved as fraud, lost shipments, and more. We were timed on our work, graded on our customer satisfaction, and attained to high standards across the board. Alternatively, also partner with Marketing in order to assist with… Show more I worked primarily assisting Best Buy on their social footprint. We were positioned on Twitter and Facebook, as well as via the Best Buy forums and our support email. We also assisted customers and engaged them in instances as seemingly minimal as basic questions and as involved as fraud, lost shipments, and more. We were timed on our work, graded on our customer satisfaction, and attained to high standards across the board. Alternatively, also partner with Marketing in order to assist with content creation, forecasting, and management. • December 2018 MVP • December 2019 MVP • eVoice Team Award 2018 • Meets, Above, or Exceeds on ALL quarterly, mid-year, and yearly reviews. • Case Scoring of 90% or above Show less I worked primarily assisting Best Buy on their social footprint. We were positioned on Twitter and Facebook, as well as via the Best Buy forums and our support email. We also assisted customers and engaged them in instances as seemingly minimal as basic questions and as involved as fraud, lost shipments, and more. We were timed on our work, graded on our customer satisfaction, and attained to high standards across the board. Alternatively, also partner with Marketing in order to assist with… Show more I worked primarily assisting Best Buy on their social footprint. We were positioned on Twitter and Facebook, as well as via the Best Buy forums and our support email. We also assisted customers and engaged them in instances as seemingly minimal as basic questions and as involved as fraud, lost shipments, and more. We were timed on our work, graded on our customer satisfaction, and attained to high standards across the board. Alternatively, also partner with Marketing in order to assist with content creation, forecasting, and management. • December 2018 MVP • December 2019 MVP • eVoice Team Award 2018 • Meets, Above, or Exceeds on ALL quarterly, mid-year, and yearly reviews. • Case Scoring of 90% or above Show less

Advanced Repair Agent

• Mar 2016 - Oct 2017

My main job duties revolve around repairing laptops, desktops, mobile devices, and more. I also work on networking devices, troubleshoot units, and deal with malware, viruses and spyware removal. From time to time, I also help customers with their tech needs. I advise them on repair possibilities, current deals, and other solutions. My main job duties revolve around repairing laptops, desktops, mobile devices, and more. I also work on networking devices, troubleshoot units, and deal with malware, viruses and spyware removal. From time to time, I also help customers with their tech needs. I advise them on repair possibilities, current deals, and other solutions.

Teaching Assistant

• Sep 2015 - Sep 2016

Retail Store Manager

• Feb 2014 - Mar 2015

My main duties involved overall store management operations, customer service as well as helping customers with technical issues. I create schedules based on power hour reports, drive sales, set individual employee goals (as well as follow up on a one-on-one basis) and perform floor-coaching duties to aid my employees. I have attained a specific personal goal, as well as that which has been provided to me by T-Mobile. Other duties involved: Inventory Management, Sales, Customer Service, Cash… Show more My main duties involved overall store management operations, customer service as well as helping customers with technical issues. I create schedules based on power hour reports, drive sales, set individual employee goals (as well as follow up on a one-on-one basis) and perform floor-coaching duties to aid my employees. I have attained a specific personal goal, as well as that which has been provided to me by T-Mobile. Other duties involved: Inventory Management, Sales, Customer Service, Cash Handling, Training, Recruiting, Scheduling, Stocking, and overall Leadership. Show less My main duties involved overall store management operations, customer service as well as helping customers with technical issues. I create schedules based on power hour reports, drive sales, set individual employee goals (as well as follow up on a one-on-one basis) and perform floor-coaching duties to aid my employees. I have attained a specific personal goal, as well as that which has been provided to me by T-Mobile. Other duties involved: Inventory Management, Sales, Customer Service, Cash… Show more My main duties involved overall store management operations, customer service as well as helping customers with technical issues. I create schedules based on power hour reports, drive sales, set individual employee goals (as well as follow up on a one-on-one basis) and perform floor-coaching duties to aid my employees. I have attained a specific personal goal, as well as that which has been provided to me by T-Mobile. Other duties involved: Inventory Management, Sales, Customer Service, Cash Handling, Training, Recruiting, Scheduling, Stocking, and overall Leadership. Show less

Store Manager

• Jul 2013 - Jan 2014

Full time store manager running a location that employs 4 people and has an average of 190 units sold per month. I work with every aspect of the business, from scheduling to payroll as well as inventory and more. I am also held responsible for my own personal selling quota and that of my employees. • Manager of the Month August and September • Manager of the Year 2013 • Management MVP 2013 Full time store manager running a location that employs 4 people and has an average of 190 units sold per month. I work with every aspect of the business, from scheduling to payroll as well as inventory and more. I am also held responsible for my own personal selling quota and that of my employees. • Manager of the Month August and September • Manager of the Year 2013 • Management MVP 2013

Training Store Manager

• Aug 2006 - Aug 2008

Entered MiT classes within 3 months of employment. This led me to become not only a supervisor but also a store key holder in early 2009. I was primarily in charge of the open and close duties and any other store operations. Sales and pay based heavily on sales goals and customer satisfaction and were partially affected by store performance. Entered MiT classes within 3 months of employment. This led me to become not only a supervisor but also a store key holder in early 2009. I was primarily in charge of the open and close duties and any other store operations. Sales and pay based heavily on sales goals and customer satisfaction and were partially affected by store performance.