Damage Prevention Liaison

• Aug 2019 - Present

Mortgage Loan Originator

• Nov 2017 - Present

As a Mortgage Loan Originator at Bank of the San Juans in Durango, I help people achieve the goal of home ownership by offering the best program to meet their needs (Conventional, FHA, VA, USDA, CHFA) throughout southwest Colorado. I provide mortgage loans for customers ranging from first home buyers to dream home buyers. I can work customers through the loan process quickly and with a minimum of hassle.David WallerNMLS # 1405812144 E. 8th St, Durango, CO 81301970-426-7145Equal Housing Lender

Business Development Manager

• Nov 2011 - Jan 2015

Managed and coordinated sales efforts in United States and eastern hemisphere for the World's leading global installer of high density polyethylene (HDPE) pipeline systems. Directed sales, identified leads and negotiated contracts for engineering, procurement and construction projects.• Led a seven person team through a ten month project to position United as a premier vendor for Shell Global. Directed strategy, kept team on track and negotiated with Shell staff in Singapore. United Pipeline was selected as sole source supplier for all of North America.• Spearheaded proposal efforts to position United’s USA operations as premier installer of pipeline material for Australian pipeline repair project. Despite in-country competition with lower operating costs, United was awarded the contract

Customer Service Manager

• Sep 2010 - Aug 2011

Supervised international sales and customer service, shipping and repair teams for a leading global manufacturer of high pressure water jet tools for industrial cleaning application. Directed daily sales activities. Trained teams in sales and communications techniques.• Facilitated multi stage conflict resolution process, promoting understanding of each team’s unique challenges. Results included increased employee satisfaction and productivity.• Converted an Australian customer, on the verge of seeking a new supplier, into one of the company’s big supporters through asking probing questions, actively listening to the answers and learning the root cause of his problems.

Business Development Manager

• Aug 2006 - Jul 2010

Managed direct sales, finding and managing leads and negotiating contracts for Engineering, procurement and construction firm serving the oil & gas and municipal industries. (CH2M HILL acquired Trigon EPC in October 2007). Prior to acquisition, managed Trigon website, media relations, community outreach and wrote ad copy.• Led multi-departmental team on two-month proposal process involving collaboration among groups across the country that won CH2M HILL their first ever place on Shell Oil’s list of approved engineering and design firms. • Directed multi disciplinary team in the development and delivery of a detailed presentation on company safety practices/performance in response to a customer that challenged these. Customer reversed stance and recognized CM2HILL as an example of how to instill positive change • Assumed responsibility of project manager for a water pipeline while continuing as business development manager; enlisted aid and information from colleagues and brought project in on time and within budget

Marketing/Communications Director

• Mar 1997 - Aug 2006

Managed marketing, member communications and public relations for this cooperative electric utility. Created marketing strategies. Coordinated and led public and annual meetings. Wrote and placed ads. Educated public about cooperative benefits, energy efficiency and state and national legislative issues.• Developed short-and long-term marketing and communications strategy resulting in increased services to members and increased member satisfaction asw measured in annual surveys.• Created and implemented four-month education campaign to combat public concerns about rate increases; customer satisfaction survey ratings increased two months after increase took effect, when a satisfaction decrease was the norm following rate increases.• Developed multi-media campaign to educate co-op members about deregulation challenges the organization faced that would require adding for-profit subsidiaries. Member attitudes shifted as a result, easing the way to rollout new businesses.