Experience

Curve

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Platform Engineering Manager

  • Dec 2022 - Present



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Cloud Engineering Manager

  • Dec 2020 - Nov 2022

  Develop, support and manage small, medium and large engineer teams across AWS, Azure, Kubernetes, Apigee and Data platforms. Recruit, Develop and Retain engineers. Provide 24x7 Cloud Escalation Management rota. Support Acceptance into Service for Cloud Enabled projects. Compliance & evidencing of Cloud controls across Cloud platforms. Prioritisation of backlog items within Sprint Planning and PI Planning for major incidents, governance control work and improvement initiatives. Identify… Show more Develop, support and manage small, medium and large engineer teams across AWS, Azure, Kubernetes, Apigee and Data platforms. Recruit, Develop and Retain engineers. Provide 24x7 Cloud Escalation Management rota. Support Acceptance into Service for Cloud Enabled projects. Compliance & evidencing of Cloud controls across Cloud platforms. Prioritisation of backlog items within Sprint Planning and PI Planning for major incidents, governance control work and improvement initiatives. Identify technical and non technical improvement initiatives. Identify and remove Technical Debt/Toil across Cloud platforms. Optimisation tasks aligned and prioritised appropriately to backlogs as part of Sprint Planning. Adhere to ITSM processes & ITSD Control standards across Production Cloud Platforms. Support Fin-Ops to understand primary cost drivers and optimisation opportunities for cloud usage while promoting ‘cost as a metric’ culture.

• Engineering Manager

  • Apr 2020 - Dec 2020

  Alignment of permanent and partner resources to projects based on skills requirements. Recruit, Develop and Retain engineers. Line management across multiple technologies (Wintel, Linux, Network & Databases). Community Lead for the Database community (SQL, Oracle, DB2, MongoDB and Cassandra) to bring together like minded SME with an interest in databases.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Operations Manager

  • Mar 2016 - Mar 2020

  Provide Operational, Governance, Support and Maintenance to Nationwide’s core network infrastructure throughout the UK as part of new agreed Managed Service Model across Voice, Data and Security networking. Process Owner for Incident, Major Incident, Manage Infrastructure, Event Management, Acceptance into Service, Technical Debt with accountability for 19 Critical Service levels and 16 Key Measures. Recruitment, Development and Retention of Engineers, Engineering Managers & Major Incident… Show more Provide Operational, Governance, Support and Maintenance to Nationwide’s core network infrastructure throughout the UK as part of new agreed Managed Service Model across Voice, Data and Security networking. Process Owner for Incident, Major Incident, Manage Infrastructure, Event Management, Acceptance into Service, Technical Debt with accountability for 19 Critical Service levels and 16 Key Measures. Recruitment, Development and Retention of Engineers, Engineering Managers & Major Incident Managers. Acceptance into Service for all projects delivered into Nationwide’s core network. Maintenance of network estate for CVE/Patch Management that support build requirements. Monitoring and Event Management (Nagios, Splunk, BES, ThousandEyes, Skybox). Maintain Bluecoat proxies & Firewall Rules. Face of BT into Nationwide for Executive and Problem Change boards, weekly review meeting with Head of IT within Nationwide to provide progress on Network estate and input to ongoing issues across all Platforms. Show less Provide Operational, Governance, Support and Maintenance to Nationwide’s core network infrastructure throughout the UK as part of new agreed Managed Service Model across Voice, Data and Security networking. Process Owner for Incident, Major Incident, Manage Infrastructure, Event Management, Acceptance into Service, Technical Debt with accountability for 19 Critical Service levels and 16 Key Measures. Recruitment, Development and Retention of Engineers, Engineering Managers & Major Incident… Show more Provide Operational, Governance, Support and Maintenance to Nationwide’s core network infrastructure throughout the UK as part of new agreed Managed Service Model across Voice, Data and Security networking. Process Owner for Incident, Major Incident, Manage Infrastructure, Event Management, Acceptance into Service, Technical Debt with accountability for 19 Critical Service levels and 16 Key Measures. Recruitment, Development and Retention of Engineers, Engineering Managers & Major Incident Managers. Acceptance into Service for all projects delivered into Nationwide’s core network. Maintenance of network estate for CVE/Patch Management that support build requirements. Monitoring and Event Management (Nagios, Splunk, BES, ThousandEyes, Skybox). Maintain Bluecoat proxies & Firewall Rules. Face of BT into Nationwide for Executive and Problem Change boards, weekly review meeting with Head of IT within Nationwide to provide progress on Network estate and input to ongoing issues across all Platforms. Show less



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager / Programme Manager

  • Apr 2011 - Dec 2015

  Provide Program and Service Management for both Major Incident Management and Access Management to one of HCL flag ship clients within Financial Sector across multiple GEO locations.

• Operations Service Leader

  • Oct 2009 - Apr 2011

  Accountable for the progression of Onshore/Offshore Operations teams for 1st and 2nd Line Operations Support. Constantly review and drive service improvements while managing both teams to agreed ITIL process and procedures. Lead for Incident Management and Problem Management for all major incidents within RETS and LexisNexis. Transitioned Operations and Systems Administration support roles to HCL technologies as part of the Reed Elsevier Technology Service outsourcing project.



RELX

• United Kingdom
• Technology, Information and Media
• 700 & Above Employee

• SysAdmin Shift Leader

  • Aug 2005 - Oct 2009

  Managed, Developed and Coached a 2nd line server support team of 12 engineers at an enterprise level infrastructure. Accountable to improve and automate activities within the team form server builds to patch upgrades. Ownership for resolution of all major incidents while providing constant communication across the business. Managed, Developed and Coached a 2nd line server support team of 12 engineers at an enterprise level infrastructure. Accountable to improve and automate activities within the team form server builds to patch upgrades. Ownership for resolution of all major incidents while providing constant communication across the business.



Elsevier

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• System Administrator

  • Nov 2003 - Aug 2005

  Manage and Maintain servers, networks and storage within the Data Centre. Incident investigation, diagnosis and resolution across all technologies to agreed SLA standards. Build and Configure Servers to meet the requirements to extend application requirements or new service builds.

• Operator

  • Oct 2001 - Nov 2003

  Worked within Elsevier’s Data Centre monitoring and reporting issues/problems, performing backups and restored when required as well maintain security access to and from the Data Centre.



HP UK

• United Kingdom
• Information Technology & Services
• 200 - 300 Employee

• Operator

  • Feb 2001 - Oct 2001

  Provide data centre operations within Compaq. Provide data centre operations within Compaq.



EDS Group

• IT Services and IT Consulting
• 300 - 400 Employee

• VMS Systems Manager

  • Jun 1998 - Feb 2001

  VMS Systems Manager within EDS healthcare division within the southwest NHS. VMS Systems Manager within EDS healthcare division within the southwest NHS.