Experience

FastBridge - Illuminate Education

• United States
• E-learning
• 1 - 100 Employee

• Data Analyst

  • Mar 2021 - Present

• Customer Support Technical Specialist

  • Feb 2019 - Present



Datalink

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Advanced Technical Support Engineer

  • Feb 2012 - Sep 2018

  Minnesota -Primary role as Level I, Level II Backup support engineer focused in Veritas NetBackup software, appliances -Intermediate software and hardware support for EMC NetWorker, Quantum dXI and StorageTek Tape systems, EMC DataDomain -Basic support for EMC Avamar, Veritas Enterprise Vault, Veritas Storage foundation -Basic software and hardware support NetApp, EMC VNX, Isilon, storage technologies, Cisco hardware -Managed client interactions and fostered relationships for repeat… Show more -Primary role as Level I, Level II Backup support engineer focused in Veritas NetBackup software, appliances -Intermediate software and hardware support for EMC NetWorker, Quantum dXI and StorageTek Tape systems, EMC DataDomain -Basic support for EMC Avamar, Veritas Enterprise Vault, Veritas Storage foundation -Basic software and hardware support NetApp, EMC VNX, Isilon, storage technologies, Cisco hardware -Managed client interactions and fostered relationships for repeat enterprise clients to drive solutions either internally or by leveraging other resources as required Show less



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Apple iOS Advisor

  • Oct 2009 - Jan 2012

  -Provided Level I and II support for Apple iOS devices, basic MacOS support -As an escalation point for end user clients, took steps to correct satisfaction/interaction issues and ensure clients were beyond satisfied with results -Transitioned to fully remote position and provided chat support for fellow agents internally as an iOS Genius while still handling support/satisfaction issues



COMSYS

• IT Services and IT Consulting
• 400 - 500 Employee

• DHL Equipment Installation Analyst

  • Oct 2007 - Jul 2008

  -Managed deployment, retrieval, and asset tracking for DHL kiosk shipping systems -Worked internally to discover and provide updates for current field assets



e4e

• Passlogix Software Support Analyst

  • Apr 2006 - Jul 2007

  -Provided front line support for Passlogix v-Go SSO suite, Tivoli Access Manager for Enterprise Single Sign-On -Fostered client relationships with enterprise businesses and vendor partners



Volt

• United States
• Staffing and Recruiting
• 700 & Above Employee

• 2Wire Tier 1/Tier 2 Technical Support Analyst

  • Sep 2004 - Apr 2006

  -Provided end-user and small business client support for 2Wire HomePortal DSL modem/router systems -Ensured top customer satisfaction by providing personalized user education where appropriate