Experience

ArenaNet LLC

• United States
• Computer Games
• 200 - 300 Employee

• Lead QA Analyst

  • Aug 2022 - Present

  Bellevue, Washington, United States QA Lead for major releases including expansion packs and quarterly content updates. I manage a team of analysts who all own a different major content system across the studio and work to get content handed off to embedded analysts, then advice the construction of test passes which are handed off to outsourced testing. - Set up a system to track test pass progress towards milestones - Spearheaded a documentation rework. - Reorganized how Analysts are assigned to content to better align… Show more QA Lead for major releases including expansion packs and quarterly content updates. I manage a team of analysts who all own a different major content system across the studio and work to get content handed off to embedded analysts, then advice the construction of test passes which are handed off to outsourced testing. - Set up a system to track test pass progress towards milestones - Spearheaded a documentation rework. - Reorganized how Analysts are assigned to content to better align with a major change in how content is produced for player consumption.

• Senior QA Analyst

  • Jun 2021 - Aug 2022

  Bellevue, Washington, United States Embedded QA Analyst for Gameplay Engineering and Audio teams. - Owned in-game portion of product Steam launch - Automated much of the process of bulk creating accounts for press demos and external playtests



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Quality Assurance Tech

  • Jan 2021 - Jun 2021

  Writing tools and performing tests for the Amazon Lumberyard game engine.

• Test Lead for Technology Team (STE 2)

  • Nov 2018 - Jan 2021

  Greater Seattle Area QA lead for the Technology Team as part of Relentless Studios. This team covered the core engine, networking, graphics and performance. I engaged in both direct testing of complex issues, as well as tasking another Test Engineer and a team of 8 Test Associates. I also wrote python tools, mostly built around parsing data out of client and server logs.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• QA Team Lead (Test Associate 3)

  • Oct 2014 - Aug 2018

  Kirkland, Wa As a team lead I provide leadership to a small team under me and the campaign QA team as a whole by tackling difficult problems, solving problems and making process suggestions to my immediate supervisor. I also own a level of the campaign and have all of the typical responsibilities of test ownership for that content.



Mobius Industries, LLC

• Defense and Space Manufacturing
• 1 - 100 Employee

• QA Lead

  • Jun 2014 - Aug 2014

  Kirkland, Wa Managed a team of 6 testers performing a variety of tasks for our client company, ArenaNet. Daily responsibilities involve managing the 6 testers on my team as well as the (up to) 30 other testers in the lab, all in coordination with ArenaNet's in house QA. Often engages in hiring, performance evaluations, training and coaching as well as setting the direction for the department. Worked to update and improve training and onboarding of new employees.



ArenaNet

• United States
• Computer Games
• 200 - 300 Employee

• QA Tester

  • Oct 2010 - Jun 2014

  Bellevue, wa I worked directly, face-to-face with designers, artists and programmers to shepherd content from the initial conception to being complete, polished and deployed to live servers. Created test plans, which were then executed hundreds of times by 8 to 10 team members. Served as the primary tester on multiple piece of content. Helped train dozens of testers in best practices and ArenaNet-specific techniques and methods.

• Test Associate 2

  • Jan 2010 - Oct 2010

  Worked for seven months on the Halo: Reach campaign team, focusing on complex AI issues and difficult to reproduce scripting bugs. Operated as the teams' problem solver during the later stages of the project. Whenever an issue was difficult to reproduce or understand, it was given over to me to debug and reproduce. Afterwards I helped to ship the Kinect launch title "Kinectimals".



Surreal Software

• United States
• Computer Games
• 1 - 100 Employee

• QA Analyst

  • Jun 2009 - Nov 2009

  Often given sole authority and responsibility for specialized build testing. Provided unit testing for private builds working directly with programmers on an individual basis. Regularly provided QA coverage for the Art & Design feature teams. Constructed and executed complex test plans to assure build stability and functionality. Tested PC, Xbox, Playstation 3 platforms along with Unreal Editor.



Nintendo of America

• United States
• 1 - 100 Employee

• Certification Tester

  • Oct 2008 - Feb 2009

  Maintained Nintendo's licensing and terminology certification standards for 1st and 3rd party software. Tested every title released for Nintendo's WiiWare and Virtual Console download platforms released for the '08 Christmas season.