Experience

Add People

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Digital

  • 2019 - Present

  Head of Digital Growth Consulting at Add People Head of the senior digital growth consultants in Add People - helping existing and new clients de-risk and expand their businesses online

• Customer Growth Manager [digital]

  • Jan 2017 - Present

  Manchester, United Kingdom Specialising in client growth and development through a variety/combination of online marketing channels such as Google Adwords, Search Engine Optimisation, Social Media and Website User Experience (Web UX).

• Business Development Manager, Google Qualified Individual

  • Sep 2007 - Present

  Manchester, United Kingdom • Proactively research the customer’s website and business in order to maximise internet marketing opportunities. • Understands the customer’s needs through active listening skills • Uses information for analysis to help create opportunities to enhance or develop services that would be beneficial to the customer • Able to identify custoemr growth opportunities • Demonstrates objection handling techniques/handles smoke screen competently • Uses open and closing questioning… Show more • Proactively research the customer’s website and business in order to maximise internet marketing opportunities. • Understands the customer’s needs through active listening skills • Uses information for analysis to help create opportunities to enhance or develop services that would be beneficial to the customer • Able to identify custoemr growth opportunities • Demonstrates objection handling techniques/handles smoke screen competently • Uses open and closing questioning skills • Comprehensive knowledge of the Add People product portfolio • Comprehensive knowledge of Google Analytics and other tracking platforms • Present and consult with management on business trends with a view to developing new services, products and distribution channels. • Identify and develop Add people selling propositions • Handles customer issues providing workable solutions and escalates unresolved issues to the designated resource • Ensure data is accurately entered and managed within the companies CRM, Google documents or other management systems • See opportunities through to conclusion and ensure effective handover • Builds a long term relationship with the customer • Reduces cancellations by offering excellent service • Builds relationships with internal colleagues to meet customer needs • Work with marketing to ensure that customer communication is accurate, monitored and reported on • Prioritises own work load to meet objectives • Excellent planning and time management skills • Able to communicate clearly, both written and verbal • Strong and credible influencer • Flexible and adaptable, open to new ways of doing things • Positive/can do attitude • Mentor and coach other employees to develop existing and new skill sets • Carry out employee reviews, 1-2-1's, personal development plans and time management for the Business Development Department • Take responsibility for the Business Development revenue and contribution and cost centre profitability.



Welcome Finance

• Senior Advisor and Data Manager

  • Jan 2004 - Jul 2007



Scotts Sports

• Retailer

  • Aug 2002 - Jan 2004