Experience

Pestana Amsterdam Riverside

• Netherlands
• Hospitality
• 1 - 100 Employee

• Reservations Executive

  • Sep 2022 - Present



Andaz Amsterdam Prinsengracht

• Netherlands
• Hospitality
• 1 - 100 Employee

• Team Leader Front Office

  • Mar 2022 - Jul 2022

• Host

  • Sep 2021 - Feb 2022



DoubleTree by Hilton Amsterdam Centraal Station

• Netherlands
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jun 2020 - Sep 2021

  Creating a positive experience for guest from check-in to check-out.Processing new booking via the ONQ Hilton system, ensuring accurate data capture.Ensuring maximum room occupancy and up-selling of hotel services and facilities to hotel guest.Using brand knowledge to inform guest of special rates, in-room services and room types.Representing the hotel brand and image, keeping the front desk well presented and organized.Assisting guests with any special requirements throughout their stay.Proactively anticipating customer needs in order to improve their experience.

• Concierge

  • Apr 2017 - Sep 2021

  Picked up and delivered items, and ran errands for guests.Carried out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.Made travel arrangements for sightseeing and other tours.Received, stored, and delivered luggage and mail.Provided information about local features such as shopping, dining, nightlife, and recreational destinations.Arranged for the replacement of items lost by travelers.Answered the hotel telephone in professional manner.Took down telephone messages accurately for hotel guests. Display a warm friendly, professional greeting to all who enter the Hotel. Maintain a log book for guest requests and followed up on them. Handle customer and tenant requests for information and services.

• Groups Conference and Events Executive

  • Jun 2016 - Mar 2018

• F&B Breakfast

  • Oct 2014 - Jun 2016

  Providing a warm welcome for customers.Receive food & drink orders & serve customer requests to the standards required. Serving dishes to customers at tables.Learning the names of & building relationships with regular customers. Ensure timely delivery of all food & beverage items to customers.Understand menu content and keeping up to date with any menu changes.Making recommendations from the menu if requested.Answer guest queries in a polite and helpful manner.Clearing cutlery and dishes away from tables.Passing food orders through to the kitchen staff promptly.Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.Full product knowledge of all menu items and hotel facilities and services.Check on customers asking if they are enjoying their meals and service.Ensuring the food service area is left clean and tidy once all the guests have left.Relaying, preparing and setting tables for the next guests.Looking after guests with special needs i.e. dietary requirements, allergies,mobility etc



Vintage Bags di Antonio Coccioli

• Sales Assistant

  • Dec 2011 - Jun 2014

  Greeting customers who enter the shop. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing payments. Stocking shelves with merchandise. Answering queries from customers. Balancing cash registers with receipts. Keeping the store tidy and clean. Responsible dealing with customer complaints. Receiving and storing the delivery of large amounts of stock Greeting customers who enter the shop. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing payments. Stocking shelves with merchandise. Answering queries from customers. Balancing cash registers with receipts. Keeping the store tidy and clean. Responsible dealing with customer complaints. Receiving and storing the delivery of large amounts of stock



Devanblues Hendrix Pub

• Erchie (BR) Italy

• Waiter

  • Sep 2009 - Dec 2011

  Welcome the guests and ensure that they receive prompt, friendly and personalized service. Present menus and answer questions about menu items, making recommendations upon request and offer assistance before leaving table. Monitor and observe guests dining experience and ensure they are satisfied. Take payment from guests in the form of cash or credit cards Welcome the guests and ensure that they receive prompt, friendly and personalized service. Present menus and answer questions about menu items, making recommendations upon request and offer assistance before leaving table. Monitor and observe guests dining experience and ensure they are satisfied. Take payment from guests in the form of cash or credit cards



D’Agostino Costruzioni Generali S.r.l.

• Via Cardinale dell’Olio 98, 83030 Montefalcione (AV), Italy

• Solar Photovoltaic Installer

  • Jul 2010 - Sep 2010

  Assemble, install, or maintain solar photovoltaic (PV) systems on roofs or other structures in compliance with site assessment and schematics. Measuring, cutting, assembling, and bolting structural framing and solar modules. Performing minor electrical work such as current checks Assemble, install, or maintain solar photovoltaic (PV) systems on roofs or other structures in compliance with site assessment and schematics. Measuring, cutting, assembling, and bolting structural framing and solar modules. Performing minor electrical work such as current checks



Stampi Sud S.r.l.

• Via Paisiello 15, 72020 Erchie, Italy

• Mold Beveler Trainee

  • Apr 2009 - Jan 2010

  Iron cleaning, smoothing the corners of the iron, assembly of the various pieces of the mold, welding, use of different machines such as pantograph, executions of cuts Iron cleaning, smoothing the corners of the iron, assembly of the various pieces of the mold, welding, use of different machines such as pantograph, executions of cuts