Executive Assistant

• Jan 2023 - Present

Achievements: - Developed and introduced key KPIs to drive team performance.- Designed tools to streamline communication and tracking for projects, inspections, and insurance documents.- Initiated new reporting systems for site managers, enhancing data analysis capabilities.- Implemented tracking tools for critical data points, such as move-ins and tenant recertifications, improving team efficiency.

Operations Project Manager

• Jan 2021 - Jan 2023

Achievements:- Coordinated improvements in tenant recertifications through a collaboration with the Compliance Department, resulting improved status tracking, efficiency and communication.- Boosted employee efficiency by developing and executing a company-wide employee intranet system, capable of file sharing, employee training, task management, company events and calendars, and role procedures guideline database.- Led a successful rebranding campaign, including a company website revamp, logo design, and document redesigns. Show less

Advertising Manager

• Apr 2019 - Jan 2021

Achievements:- Enhanced the visibility and appearance for over 1,200 units, resulting in a drastic increase in qualified leads and applicants. - Revolutionized the lead distribution process, ensuring prompt delivery to sites and maximizing conversion rates.- Achieved a landmark improvement in response times, slashing wait times from 48 hours down to an average of 4 hours, enhancing customer satisfaction and engagement.- Collaborated with digital platforms to optimize property listings, achieving a higher ranking in search results and broadening reach. Show less

Real Estate Agent

• May 2023 - Present

Assistant General Manager

• Apr 2019 - Mar 2020

Assistant General Manager

• Jul 2018 - Mar 2019

Assistant General Manager

• Jul 2017 - Jul 2018

Guest Services Manager

• Jan 2017 - Jul 2017