Change Manager, 2030 Transformation, Aged Care and Community Services

• Jan 2022 - Present

Enable Blue Care’s response to Aged Care Reform and reshape our service delivery by leading change execution and coaching our teams to embed sustainable outcomes for clients, residents and our people. Enable Blue Care’s response to Aged Care Reform and reshape our service delivery by leading change execution and coaching our teams to embed sustainable outcomes for clients, residents and our people.

Head of Operating Model, Program Delivery

• Jun 2018 - Nov 2020

Operating model leadership for CBA’s Board-sponsored response to the Australian Prudential Regulation Authority (APRA) inquiry into governance, culture and accountability.Delivered end-to-end change management and implementation governance of the bank-wide risk and compliance lines of defence model, including accountabilities, ways of working, capability uplift and business outcomes.Collaborated with executives and business unit leaders to implement their change plans, managing and escalating risks and issues to resolution. Proactively coached businesses to embed accountabilities to achieve sustainable project outcomes.Executed rigorous program governance, including regular Executive Leadership papers and regulator reports.Achievements:• Established the program plan, change methodology and governance of the Remedial Action Plan, a scale business transformation program with regulatory oversight of project execution and sustainability• Uplifted the capability of 5,000 senior leaders and risk professionals, as measured through regular capability assessments• All Operating Model Milestones were delivered on time and assessed as ‘effective’ by the program’s Independent Reviewer• APRA’s validation review found significant progress in implementing the RAP resulting in a $500m reduction in capital held by CBA

Head of Talent Operations, Organisation Development

• Jan 2013 - Jun 2018

Engaged business leaders to drive strategic change, culture, retention and talent outcomes. Led diverse operations, technology, analytics and workforce compliance teams to deliver value for our people, customers, shareholders and regulators.Achievements:• Applied Design Thinking to transform the experience and business outcomes for customer-facing talent, including one of the CBA’s first production artificial intelligence (AI) deployments• Enabled Group-wide vision, values & culture project for which our team received a CEO Award• Established Six-Sigma productivity capability, one of the first Silver Accredited support teams at CBA

Senior Resourcing Manager

• Aug 2011 - Jun 2012

Senior Manager, Outsourcing and Managed Services

• 2004 - Aug 2011

Resourcing Manager

• 2000 - 2003