Experience

Brandywine Podiatry

• United States
• Medical Practices
• 1 - 100 Employee

• Practice Administrator

  • Jun 2022 - Present

  Managed a 7 location podiatry practice through a transitionary period due to a recent rapid expansion and a need for systematized approach to practice management, standards, and procedures. Led management team to create and foster a culture of accountability and safety, including redesigning their candidate identification process and on-boarding/training. Maintained excellence in quality care and metrics through transition and setup practice for future success.Dynamic and effective transition leader who worked quickly to bring a rapidly expanding Practice into a sense of alignment. Effectively managed through change to develop and implement a large number of key programs that brought about compliance, culture enhancement, and overall commitment to excellence in both action as well as policy and procedure. A leader who understands the challenges of change and change management and worked to align and support a diverse set of locations and staff through a dynamic time period.Key Accomplishments:► Developed Policy and Procedure manual to standardize work across all seven locations as well as setup guidelines for accountability.► Improved process and procedure to ensure better patient volume and higher standards of care.► Created business plans for future growth opportunities aligning with current industry trends.► Authored comprehensive OSHA compliant Environment, Health and Safety program► Implemented a recognition program for Practice Managers as well as staff to elevate and change culture into one that develops and grows the team.► Authored job descriptions for every level of the Practice and conducted employee matrix analysis to place each employee in a job tier and with an appropriate job description.► Coordinated IT overhaul and rollout for updated Practice computer infrastructure.► Created awareness of culture across all employee levels to bring values to life.► Translated key messages to staff members ensuring understanding and buy-in.



Essilor Group

• France
• Medical Equipment Manufacturing
• 700 & Above Employee

• Regional Area Manager

  • Sep 2018 - May 2022

  Managed and consulted for 25+ Ophthalmological Practices throughout New Jersey, Pennsylvania and Delaware. Continuous focus on patient care and patient outcomes through strong commitment to Mission/Values among staff and Doctor Partners. Experience working with off-site/off-shore billing team as well as other business partners to accomplish positive patient outcomes. Focus on urgency, organization, time-management and follow up with staff, Doctors and patients at all times.Key Accomplishments► Managed/Instructed staff regarding Medicare DME benefits, eligibility, and clean-claims processing requirements, including HIPPA and Medicare records requirements.► Inspired and developed staff to reach career goals and grow within each practice.► Oversaw P&L and other business metrics including budgets for successful practice growth.► Committed people leader, inspiring performance through shared values and mission, focusing on the WHY.► Oversaw and facilitated all HR issues with appropriate business partners, including FMLA, FSLA, ADA, OSHA and COVID protocols.► Developed and implemented process and procedure to increase patient flow and decrease wait times while still maintaining excellent patient outcomes.► Utilized appropriate career development/performance management tools to ensure staff was on track and on target for learning, growth and performance objectives.► Oversaw and implemented compliance programs and procedures to ensure compliance with various federal and state requirements.► Worked with various insurances, including Medicare, Medicaid (State and Commercial), and Commercial Plans.First and foremost a leader who motivates teams, clients and peers through commitment to common mission and values, and by focusing on the WHY of what we are all doing. Partnered with C-Suite down to front line using this method with incredible success while building a private equity vertical within business unit.



Visionworks of America

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Jul 2017 - Sep 2018

  In this role, I led efforts to improve the professionalism of managers through mentorship to create operational excellence and attain specific career development plans. I also brainstormed and ushered in new training strategies for non-licensed opticians with limited operational and product understanding. Key Accomplishments: ► Nurtured strong doctor relationships to champion capture rate and conversion from in-house refractions. ► Achieved desired results to increase KPIs and patient outcomes for 3+ locations, including developing 15-20% COMP in locations failing to beat the previous year.



National Vision Inc.

• United States
• Retail
• 700 & Above Employee

• Optician

  • Nov 2016 - Jul 2017

  As an Optician, I devised and implemented sales strategies and relational selling to deliver operational excellence and optimal patient outcomes. Using my strong attention to detail, I augmented hourly patient flow and store volume, including record sales days. To increase patient flow and improve doctor and patient experience, I strategized processes and exceeded KPI goals and metrics.Key Accomplishments: ► Built a reputation for achieving some remarkable sales volume days for specific locations.► Promoted professionalism by developing an understanding of the new industry and achieved national certification within 6 months.



D. M. Arney

• Business Consultant

  • Jan 2012 - Oct 2016

  As a Business Consultant, I catered to groups and individuals investigating the production and business sides of projects and business models. In order to amplify the online presence of businesses, I provided strategic guidance to small businesses.Key Accomplishments: ► Delivered exceptional consultation services for small businesses to determine digital assets and interactions and integrate into on-work processes.► Implemented latest digital tactics and resources and best industry practices to generate revenue and increase market penetration of small businesses.► Setup and Planned Web presence and Social Media Management► Oversaw and consulted on P&L Overview/Cash Flow/Business Planning► Identified and helped to source/facilitate MultiMedia needs► Assisted with and implemented process/procedure for Bookkeeping and Business Metrics



Borders

• Retail
• 700 & Above Employee

• District Sales Manager

  • Sep 2005 - Apr 2011

  At Borders as a District Sales Manager, I administered B2B business unit for Orange County and San Diego County, CA, P&L for the district-level business unit, as well as $10M store, with the management of 50+ employees. I cultivated positive relations with institutional/business customers and issued direct management, support, and leadership for 25+ store-based sales teams across 2 districts while executing support nationwide for different vertical rollouts. I also oversaw and approved all district-level P&L related to corporate sales and corporate sales plans.Key Accomplishments: ► Led efforts to double projected earnings within 1st year as District Level Coordinator.► Served as Assistant District Manager for establishing new programs and launching companywide initiatives.► Uplifted sales volume by expanding existing discounting structure and Request for Proposal process by working with the existing contract.► Introduced corporate account and RFP options to develop inroads with Fortune 500 companies and setup fulfillment options for books and media.► Analyzed district-wide processes to assess and fulfill classroom and student purchases needs and ensured ready stock levels by collaborating with public and private local education personnel.► Coordinated bookstore contract for local nursing programs, resulting in enlisting Borders as the official college book store for students.