David Rivera
Cloud Engineer at HiView Solutions- Claim this Profile
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English Native or bilingual proficiency
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Bio
Bogdan Toshev
David has a very special place in my heart! I've trained him since day 1 and afterward kept working with him shoulder to shoulder. This guy is a rock star in his field, or he you can say that he could play Tom Cruise's role in the movie "Top Gun". Once we started our training, he had small to no knowledge about the hosting industry. Amazingly fast he was able to get on track - learn and even start to train and help other people with their difficulties. In a month or two, he was more familiar with the hosting industry's products, compared to people dealing with them for years already. Any task he was given, he completed with ease and afterward even asked for more. He rose quickly from a person being helped by the team to someone who's managing them, training them about products, snatching additional projects for them based on his knowledge and boosting the revenue by a lot. This guy can take care of any tasks that you give him, even if it's not in his field of expertise. I do not regret a minute working with him and having him on our team.
Bogdan Toshev
David has a very special place in my heart! I've trained him since day 1 and afterward kept working with him shoulder to shoulder. This guy is a rock star in his field, or he you can say that he could play Tom Cruise's role in the movie "Top Gun". Once we started our training, he had small to no knowledge about the hosting industry. Amazingly fast he was able to get on track - learn and even start to train and help other people with their difficulties. In a month or two, he was more familiar with the hosting industry's products, compared to people dealing with them for years already. Any task he was given, he completed with ease and afterward even asked for more. He rose quickly from a person being helped by the team to someone who's managing them, training them about products, snatching additional projects for them based on his knowledge and boosting the revenue by a lot. This guy can take care of any tasks that you give him, even if it's not in his field of expertise. I do not regret a minute working with him and having him on our team.
Bogdan Toshev
David has a very special place in my heart! I've trained him since day 1 and afterward kept working with him shoulder to shoulder. This guy is a rock star in his field, or he you can say that he could play Tom Cruise's role in the movie "Top Gun". Once we started our training, he had small to no knowledge about the hosting industry. Amazingly fast he was able to get on track - learn and even start to train and help other people with their difficulties. In a month or two, he was more familiar with the hosting industry's products, compared to people dealing with them for years already. Any task he was given, he completed with ease and afterward even asked for more. He rose quickly from a person being helped by the team to someone who's managing them, training them about products, snatching additional projects for them based on his knowledge and boosting the revenue by a lot. This guy can take care of any tasks that you give him, even if it's not in his field of expertise. I do not regret a minute working with him and having him on our team.
Bogdan Toshev
David has a very special place in my heart! I've trained him since day 1 and afterward kept working with him shoulder to shoulder. This guy is a rock star in his field, or he you can say that he could play Tom Cruise's role in the movie "Top Gun". Once we started our training, he had small to no knowledge about the hosting industry. Amazingly fast he was able to get on track - learn and even start to train and help other people with their difficulties. In a month or two, he was more familiar with the hosting industry's products, compared to people dealing with them for years already. Any task he was given, he completed with ease and afterward even asked for more. He rose quickly from a person being helped by the team to someone who's managing them, training them about products, snatching additional projects for them based on his knowledge and boosting the revenue by a lot. This guy can take care of any tasks that you give him, even if it's not in his field of expertise. I do not regret a minute working with him and having him on our team.
Credentials
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CEB Effortless Experience™ Capabilities Builder
GartnerDec, 2018- Sep, 2024 -
Emotional Inteligence in the Workplace
GMC INTERNATIONAL BUSINESS SCHOOLSep, 2017- Sep, 2024 -
Coaching for Excellence
TELUS International Central AmericaOct, 2016- Sep, 2024 -
Professional Google Workspace Administrator
GoogleDec, 2022- Sep, 2024 -
Google Apps Certified Administrator
GoogleJun, 2016- Sep, 2024
Experience
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HiView Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Cloud Engineer
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Feb 2023 - Present
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Technical Engineer
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Sep 2022 - Feb 2023
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HostPapa
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Canada
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IT Services and IT Consulting
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100 - 200 Employee
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Sales Lead
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Apr 2022 - Feb 2023
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Inside Product Specialist
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Oct 2019 - Apr 2022
• Expertise in developing product strategies to drive revenue growth• Proficient in creating and implementing training material, such as video tutorials and internal documentation, to enhance employee learning and development• Skilled in conducting training sessions to expand employees' knowledge in product and internal workflows, enabling them to gain a deeper understanding of the products they sell• Experienced in delivering new hire training to onboard new employees effectively• Proven track record in project management, from planning to execution to project closure, to help companies achieve their revenue goals. Show less
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TELUS International Central America
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Canada
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Telecommunications
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700 & Above Employee
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Operations Analyst II (Google)
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Aug 2012 - Oct 2019
• Provided Tier 3 level of support for G Suite Products. • Assisted in identifying, creating, and monitoring product bugs and outages• Helped initiate the deployment of operations for G Suite in Telus Guatemala. • Assisted with the recruitment process, training, and on-boarding of new employees.• In charge of creating training sessions for new hires, product updates, and product refreshers• Completed for more than a year a Technical Sales Coach position, helping employees to identify customers willing to upgrade their current account status to higher subscriptions and taught them how to upsell Google's products. • Delivered 1:1 Feedback through scheduled and live sessions with the Coaching for Excellence methodology to help tackle areas of opportunities and improve employee performance to reach the account's targets. • Worked directly with Google Employees and other Telus sites all over the world acting as Point of Contact in El Salvador for all G Suite product-related matters. Show less
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Technical Support Specialist (Google)
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Jul 2012 - Aug 2012
• Provided Technical Assistance via Phone and Email for G-Suite Cloud Products• Became expert on Google's Admin Console infrastructure, Security, Billing, Collaboration and Migration Tools as well as Email infrastructure. • Reached 100% of customer's satisfaction on the first month of operations.
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Dell
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IT Services and IT Consulting
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1 - 100 Employee
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Technical and Sales Support Specialist
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Jan 2008 - Jun 2012
- Provided technical support on Hardware and Software to Small Medium Business and Consumers in the US and Latin America - Exceeded account sales targets on upselling Dell products to SMB companies and consumers in the US and Latin America. - In charge of dispatching on-site repair orders and communicated with on-site technicians for break/fix support. - Performed case reporting and deep dives to achieve a faster case resolution and to meet account's KPIs. - Provided technical support on Hardware and Software to Small Medium Business and Consumers in the US and Latin America - Exceeded account sales targets on upselling Dell products to SMB companies and consumers in the US and Latin America. - In charge of dispatching on-site repair orders and communicated with on-site technicians for break/fix support. - Performed case reporting and deep dives to achieve a faster case resolution and to meet account's KPIs.
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