Managed Services Practice Lead

• Jan 2023 - Present

Managed Service Delivery Director

• Jan 2019 - Dec 2022

Consulting Manager

• Nov 2017 - Jan 2020

Salesforce Consultant

• Nov 2016 - Nov 2017

Torrent Consulting is a cloud consultancy and Salesforce Partner helping businesses grow through sales, service and marketing automation solutions. Through our partnership with Salesforce, we have extensive experience guiding companies in their planning and implementation of cloud solutions. Torrent always provides more than just technology expertise; we approach every project strategically, taking a holistic approach to organizational development.

Salesforce Analyst

• Oct 2015 - Nov 2016

Head Coach

• Jan 2015 - Present

Head Boys Water Polo Coach

• Aug 2018 - Aug 2019

Marketing Representative

• Aug 2014 - Oct 2015

ForeSee by answers is the leader in measuring the customer experience of the web and across all customer channels. As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction and delivers critical actionable insights on where to prioritize improvements for maximum impact. Because ForeSee’s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing… Show more ForeSee by answers is the leader in measuring the customer experience of the web and across all customer channels. As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction and delivers critical actionable insights on where to prioritize improvements for maximum impact. Because ForeSee’s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit us at www.ForeSee.com for customer experience solutions and original research. Show less ForeSee by answers is the leader in measuring the customer experience of the web and across all customer channels. As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction and delivers critical actionable insights on where to prioritize improvements for maximum impact. Because ForeSee’s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing… Show more ForeSee by answers is the leader in measuring the customer experience of the web and across all customer channels. As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction and delivers critical actionable insights on where to prioritize improvements for maximum impact. Because ForeSee’s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit us at www.ForeSee.com for customer experience solutions and original research. Show less

Business Development

• May 2014 - Jul 2014

Novacoast is an IT Professional Services and Product Development company. We offer organizations our technological experience so they can manage their business and make informed decisions and avoid costly IT mistakes. We combine our customers' expertise with our technical knowledge to rapidly deploy fixed-cost solutions customized for their environment. Novacoast is an IT Professional Services and Product Development company. We offer organizations our technological experience so they can manage their business and make informed decisions and avoid costly IT mistakes. We combine our customers' expertise with our technical knowledge to rapidly deploy fixed-cost solutions customized for their environment.

Business Development Manager

• Aug 2013 - May 2014

Founded in 2004, XCEND Group sells and implements management & security solutions that transform how IT manages IT. With a powerful portfolio of Symantec solutions and our own MetriX-branded service management & IT analytics software, we help clients automate the processes associated with the requesting and fulfillment of IT services and gain real-time visibility into every aspect of IT operations. Founded in 2004, XCEND Group sells and implements management & security solutions that transform how IT manages IT. With a powerful portfolio of Symantec solutions and our own MetriX-branded service management & IT analytics software, we help clients automate the processes associated with the requesting and fulfillment of IT services and gain real-time visibility into every aspect of IT operations.

Associate Director of Client Relations

• Apr 2013 - Jul 2013

PolyVista is a state-of-the-art analytical solution offering a range of customized, scalable services to fulfill the analysis needs of anyone looking to get more out of their data. Our software performs advanced analytic techniques that dig deep into numerical and textual data. The results? PolyVista clients uncover root causes, reveal previously unknown issues, detect patterns and anomalies, and discover hidden trends in their data.

Business Development Leader

• Nov 2012 - Apr 2013

Business Development Associate

• Jan 2012 - Apr 2013

Intramural Sports Site Manager

• Aug 2011 - Apr 2012

• Responsible for the supervision of sports officials and operation of events during intramural competition • Developed marketing plans and ideas to promote student participation • Responsible for evaluating employee performance and providing vital Feedback • Documented daily shift reports and incident reports when required • Scheduled sports officials, sports leagues and meetings to determine disciplinary action • Organized and ran employee meetings and training… Show more • Responsible for the supervision of sports officials and operation of events during intramural competition • Developed marketing plans and ideas to promote student participation • Responsible for evaluating employee performance and providing vital Feedback • Documented daily shift reports and incident reports when required • Scheduled sports officials, sports leagues and meetings to determine disciplinary action • Organized and ran employee meetings and training sessions • Organized and maintain team rosters • Provided customer service • Served as primary contact between participants, employees and director of department

Project Coordinator-Intern

• Aug 2011 - Dec 2011

•Responsible for managing/maintaining consumer needs, concerns and problems •Assist in program planning and scheduling •Document consumer behavior and habits •Interact with consumers, co-works and other support staff •Assist in billing process •Analyze consumer records and history •Gain a firm understanding of consumer rights and mental health laws •Analyze consumer satisfaction surveys and provide feedback.