Educational Tour Consultant & Tour Leader

• Aug 2021 - Present

- Advise, book and take care of all the elements necessary for the success of an unforgettable educational tour for US and Canadian schools. - Create tailor-made itineraries and take into account all the components of a trip including time, budget, and client’s expectations and needs. - Actively participate in new market development projects - Advise, book and take care of all the elements necessary for the success of an unforgettable educational tour for US and Canadian schools. - Create tailor-made itineraries and take into account all the components of a trip including time, budget, and client’s expectations and needs. - Actively participate in new market development projects

Instructor in Tourism for the Tourism department

• Jan 2021 - Dec 2021

Specialised in Customer Service in Tourism and Assessment of Tourism Potential Specialised in Customer Service in Tourism and Assessment of Tourism Potential

Research assistant

• Sep 2018 - Jun 2021

Award "Ambassadeur de la relève en recherche de l’École des sciences de la gestion (ESG UQAM)"

Teaching Assistant

• Jun 2020 - Dec 2020

Market Manager

• Dec 2017 - Sep 2018

- Establish commercial relationship with the hotels of the portfolio in order to improve the offer for our clients. - Analyse the competitiveness of our pricing and the level of stock. - Work closely with the marketing department to improve the attractiveness of our offer and get special offers for selected dates of the year. - Establish commercial relationship with the hotels of the portfolio in order to improve the offer for our clients. - Analyse the competitiveness of our pricing and the level of stock. - Work closely with the marketing department to improve the attractiveness of our offer and get special offers for selected dates of the year.

Travel Agent

• Jan 2017 - Sep 2018

- Answer the incoming calls to the central office to respond queries and to inform customers about the company's products and the European touristic services - Perform the reservation process in the system (hotels, trains, flights, excursions, tours, car rental...) - Creation of the yearly brochure - Issue boarding passes and tickets - Perform other related duties (invoices, payments and vouchers) - Answer the incoming calls to the central office to respond queries and to inform customers about the company's products and the European touristic services - Perform the reservation process in the system (hotels, trains, flights, excursions, tours, car rental...) - Creation of the yearly brochure - Issue boarding passes and tickets - Perform other related duties (invoices, payments and vouchers)

Airbus Travel & Expenses

• Jul 2015 - Apr 2016

- Analyze & Audit of business travel documents - Cash Advances Manager - Problem solving with customers in English, French and Spanish - Analyze & Audit of business travel documents - Cash Advances Manager - Problem solving with customers in English, French and Spanish

PR and Tour Guide

• Aug 2014 - Feb 2015

1. Public Relations: hosted a helpful and welcoming atmosphere in the hostel and provide advice and assistance for travellers. 2. Bartender and breakfast service. 3. Tour guide in English and French 1. Public Relations: hosted a helpful and welcoming atmosphere in the hostel and provide advice and assistance for travellers. 2. Bartender and breakfast service. 3. Tour guide in English and French

Salesman and Client Service

• Apr 2014 - Aug 2014

Summer/student job during my Erasmus exchange. I worked as a casher, client service and eventually as a team sports salesman in Decathlon La Vigie. Summer/student job during my Erasmus exchange. I worked as a casher, client service and eventually as a team sports salesman in Decathlon La Vigie.

Comercial Assistant

• Mar 2013 - Aug 2013

- Responsible of the research, the introduction and the monitoring of new eating products and drinks in the website. - Administrative assistant - Supplier and client management - Responsible of the research, the introduction and the monitoring of new eating products and drinks in the website. - Administrative assistant - Supplier and client management