Experience

Audi Downtown Toronto

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Administrator

  • Dec 2013 - Present

  • Gained high level of experience using ADP service computer program • Filled in the position of service adviser during absents of other adviser• Created customer work orders upon arrival of clients• Advised customer on work required to maintain integrity of their vehicles • Followed through completion for service of customers vehicle, organizing technician work, wash staff and lot attendants • Organized appointments to maintain proper and realistic work load for day to day operations• Corrected appointments before customer arrival therefore allow more fluid experience between customers and service advising staff • Maintain high CSI scores, and developed customer relationship that allowed for trust between clients and the dealership Show less

• Shuttle Driver/ Lot Attendant

  • Jul 2012 - Dec 2013

  • Shuttled customers after they dropped off their vehicles for service • Picked up vehicles for service and delivered customers vehicles when finished • Helped technicians by performing extended road tests with customer vehicles• Beginning training to become a service adviser by acquiring knowledge of the ADP computer systems and learning proper selling methods



BMW Toronto

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Porter

  • Apr 2010 - Sep 2012

  • Checked in service customers, inspected their vehicles for damage and park their vehicles safely. • Entrusted to drive customer vehicles to body shops, gas stations, emission testing center, etc. • Maintained essential fluids in customer’s expensive vehicles such as engine oil, etc. • Help in the washing area and expected to clean vehicles in a safe and timely manor • Checked in service customers, inspected their vehicles for damage and park their vehicles safely. • Entrusted to drive customer vehicles to body shops, gas stations, emission testing center, etc. • Maintained essential fluids in customer’s expensive vehicles such as engine oil, etc. • Help in the washing area and expected to clean vehicles in a safe and timely manor



Downtown Porsche

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Lot Attendant

  • May 2010 - Jul 2012

  • Shuttled customers after they dropped off their vehicles for service • Picked up vehicles for service and delivered customers vehicles when finished • Hand washed vehicles to detailing standards • Received general knowledge of many aspects of different tasks around dealerships • Shuttled customers after they dropped off their vehicles for service • Picked up vehicles for service and delivered customers vehicles when finished • Hand washed vehicles to detailing standards • Received general knowledge of many aspects of different tasks around dealerships



Collins Nissan

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Detailer / Lot Attendant

  • Jan 2011 - Apr 2012

  • Prepared and detailed used vehicles for costumer viewing and auctions • Detailed new vehicles for delivery to customers and for the showroom • Single handedly maintained the appearance of the lot • Drove vehicles to body shops, customers, and to anywhere else needed by management • Prepared and detailed used vehicles for costumer viewing and auctions • Detailed new vehicles for delivery to customers and for the showroom • Single handedly maintained the appearance of the lot • Drove vehicles to body shops, customers, and to anywhere else needed by management