Experience

Greenval Insurance DAC

• Ireland
• Insurance
• 1 - 100 Employee

• Claims Manager

  • Apr 2019 - Present

  Claims Manager working with and managing claims in 20 European Countries

• European Claims Co-ordinator

  • Jan 2017 - Present

  European Motor claims co-ordinator and analyst



LeasePlan Insurance

• Dublin, Ireland

• International Claims Controller

  • Dec 2011 - Jan 2017

  Role: Claims Controller - Cross Border Claims Previous Roles: Senior Operations Executive, Operations Executive, & Claims Analyst As a Claims controller was responsible for managing our external claim handlers. As Euro Insurances is based solely in Dublin they outsource their claims handling to a local supplier in each country where they Insure vehicles. My role was to manage these claims handlers in the countries for which I was responsible for. I was responsible for numerous countries which included the largest country (in terms of number of vehicles insured and volume of claims). On average I would travel once a month to visit a claim handler and complete a performance review. I also provided assistance and back up to other members of the claims team. I was also responsible for all Cross Border (4th Directive & Green Card) claims. I completed a business case for this project and this was approved by the company board as I could show significant annual savings and other advantages to the business. Responsibilities: • I manage the day to day relationship with the local claim handlers and also travel over to their offices to do on site reviews and discuss any issues on either side in order to maintain a certain level of claim handling and relationship. I would also advise and direct them for more complex or larger value claims in terms of claim strategy. • Complete reports and recommend any action points or changes that are required and ensure these changes are implemented. • Manage all 4th Directive & Green Card claims. Achievements: • Promoted 3 times within 3 years • Written and developed some excel based analysis calculations. • Involved in testing and developing new invoicing software for the company. • Developed and implemented a large project to Insource all Cross border claims. Show less



OSG

• Dublin

• Liability Claims Handler

  • Sep 2009 - Nov 2011

  OSG is an independent outsource service provider to the insurance and financial services market. I worked working in the liability claims handling team and had been part of this team since December 2010 after being promoted from a role base in RSA. Previously my Role with OSG had been based in RSA (Royal Sun Alliance Ireland) as part of the RSA personal underwriting and also UAT (User Acceptance Testing) team. Responsibilities: • Process and set up new claims received from Insurance companies and brokers. • Handle the files by liaising with the client, Insured, Claimant, Solicitors and any other parties involved such as engineers, Gardaí or medical personnel. • Establish liability on the claim and then either prepared to reach a settlement on best terms or to mount a defence for the claim. • Ensure the claim is being moved forwards to reduce the length of time the claim is active in order to reduce costs for the Insurer. • Monthly targets for fees to be earned on claims for OSG. Achievements: • I was heavily involved in developing and testing a new fraud rating/identification system as well as training in staff when the software was rolled out. • Monthly targets all met. • Have received positive feedback from management and clients alike. Previous Role with OSG: • I was based in RSA as a member of the Personal Lines UAT testing team. I worked in this role for 13months. I was responsible for creating test scripts and testing system changes and new products. • As part of testing I was responsible for raising defects, suggesting improvements and advising potential problems. • I was involved in specific projects and would have had ownership of a lot of the testing elements. I would also work closely with developers, business owners and project managers. • I also had responsibility to delegate work and oversee work carried out but other team members. Show less



Leinster Rugby

• Ireland
• Spectator Sports
• 100 - 200 Employee

• Community Development Officer

  • Dec 2007 - Sep 2009

  My role as community development officer was to promote the game of rugby in the South Dublin area in order to increase participation at all levels. Responsibilities: • Regular visits to schools and colleges • Introduce primary students to the sport over a number of weeks • Organise and run training sessions for secondary students • Management/Consultant running of college team in IT Tallaght Achievements: • Organise & co-ordinate competitions • Achieved expected call rate to schools and colleges • Managed college team to All Ireland Final • Sourced and secured sponsorship and fund raising for teams Show less



Northern Rock

• Banking
• 100 - 200 Employee

• Transaction Service Administrator

  • Sep 2006 - Sep 2007

  Northern Rock Plc are a large UK based bank, Northern Rock Ireland focus on savings accounts and operates through phone, internet and post banking. My role as a member of the transaction services team was to look after all funds both lodgements and withdrawals. Responsibilities: • Processing both standard electronic and cheque lodgement and withdrawals • Looking after unapplied funds • Processing SSIA and bond accounts • Provided back up and assistance to the customer service team Achievements: • I was able to add significant information to database with regard to unapplied funds • I worked through a bank run, this is where customers think the bank is going out of business and are worried they will lose the money in their accounts • Regularly got high scores in monthly appraisals as my targets were met Show less