David Willetts

Service Advisor at Terra Cat
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Contact Information
us****@****om
(386) 825-5501
Location
Canterbury, New Zealand, NZ
Skills

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Credentials

  • A Grade Automotive Engineering
    -
    Oct, 1999
    - Nov, 2024

Experience

  • Terra Cat
    • New Zealand
    • Machinery Manufacturing
    • 100 - 200 Employee
    • Service Advisor
      • Dec 2019 - Present

  • Gough Cat
    • New Zealand
    • Machinery
    • 1 - 100 Employee
    • Service Supervisor
      • May 2018 - Present

    • Service Advisor
      • Aug 2019 - Dec 2019

    • Technical Job Closer
      • May 2017 - May 2018

  • Blackwells Holden Commercial
    • Sockburn Christchurch
    • Service Advisor
      • May 2016 - Apr 2017

  • Gough Group
    • New Zealand
    • Machinery Manufacturing
    • 1 - 100 Employee
    • CSA Manager (Customer Support Agreement)
      • Jan 2015 - Mar 2016

      Maintenance contracts on earthmoving and generator assets.Team management.Dispute resolutionReporting ERP system troubleshooting

    • SME (Subject Matter Expert) - Service department
      • Sep 2012 - Jan 2015

      • ERP NAXT (Microsoft - AX) solution implementation Project Management.o Managing project issues with TFS (Microsoft - Team Foundation Server)System analysis.o Reviewing functionalityo Determining fit for purposeo Identify system gapso Development of FRD’s (Functional Requirement Documents)o Development of Business Cases to support FRD’so Development of FDD’s (Functional Design Documents)Testing.o Execution of system testingo Execution of business process testingTraining.o Development of training documentso Delivery of training material to end users Show less

    • Fleet Maintenance Manager
      • Apr 2010 - Sep 2012

      Key account managementFostering relationships between customer and Gough Groupo Regional biannual meetingso Customer and branch site visitsCommunicating with key customer representativeso National asset plant managero Regional plant managerso Resource coordinatorsDatabase “Goughs Fleet Care”.o Coordinating the development of this databaseo Promoting this service to customerso Data validation and entryo Overseeing staff responsible for data entry

    • Contracts Coordinator
      • Jan 2005 - Apr 2010

      GPS tracking system. (Product Link) Management, Fault diagnosis, Training. Internet access user management.Team ManagementPM service agreements, creating and re-pricing. (Preventative Maintenance)Component Overhaul quotes, creating and re-pricing.Branch support.Customer contact. Mining job management (warranty) Project work

    • 6 Sigma Black Belt
      • Nov 2002 - Dec 2004

      Six Sigma is a fact based data driven business analysis.

    • Contracts Coordinator
      • Jan 2001 - Nov 2002

      Service contract creation and ERP maintenanceGPS management - Installation / fault findCreation of training documents

  • Gough Cat
    • New Zealand
    • Machinery
    • 1 - 100 Employee
    • Diesel Technician
      • Jan 1995 - Jan 2001

Education

  • CPIT (Christchurch Polytechnic Institute of Technology)
    Certificate in Information Technology.
    2002 - 2005
  • Christchurch College of Education
    Computer Concepts.
    2001 - 2001
  • Southern Institute of Technology
    Automotive Engineering., Heavy Plant and Equipment and Road Transport.
    1994 - 1999
  • Waitaki Boys High School
    1978 - 1981

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