Experience

DreamLab App

• Australia
• Research
• 1 - 100 Employee

• Cancer Researcher

  • Nov 2017 - Present



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Consultant

  • 2004 - 2012

  Technical Skills:• Strong understanding of GSM/3G mobile networks and network elements • In-depth knowledge of Voicemail and Provisioning Systems in a mobile network operations environment. • Protocols including SS7, ISUP, MAP and TCP/IP• Delivering projects in the Voicemail space• Good documentation skills• Analytical troubleshooting skills • Communication skills on both a technical and non-technical levelResponsibilities:Assigned to the Intellegent Network/Messaging area to provide support and Consultancy in the Voicemail space • Resolve all operational problems and issues that impact service delivery• Provide 24 x 7 on-call support services • Take business and technical requirements and translate into solution designs• Provide high level end to end design and partake in technical negotiations with Vendor• Undertake Project Management activities and ensure completion of projects in a timely manner • Ensure that all projects pass acceptance testing prior to being deployed into production• Review of all related technical project documentation for accuracy• Ensure all work standards and instructions are followed• Adhere to Change Management procedures and processes when implementing changes• Deliver excellent customer service• Liaise directly with customers on their problems. Ensure understanding of business impacts associated with problems and keep the customer informed as part of the resolution process and accurately resolve problems• Show an ability to work independently and in a team environment with minimal guidance • Show initiative to proactively improve processes and work efficiencies• Prioritise workload and work under pressure• Capacity forecastingAchievements• Install and support Australia’s first implementation of Visual Voicemail on iPhones• Assist with the design and replacement of the Message Location Register with a HEMP Provisioning Server• Rollout of Vodafone BusinessOne



Vodafone Australia

• Australia
• Telecommunications
• 100 - 200 Employee

• Specialist Engineer - Messaging

  • 2001 - 2004

  Responsibilities:• Provide level two/three support for Vodafone Australia to resolve Voicemail issues that may arise on the 2G/3G Network • Ensure all trouble tickets are resolved within agreed timeframes• Ensure that all incidents are reported accurately and timely• Testing and coordinating rollout of new systems and software upgrades• Adhere to Change Management procedures and processes when implementing changes• Liaising with Vendor for assistance with fault resolution• Prepare monthly capacity planning reports for Voicemail and advise on upgrades required• Provide high level end to end design and partake in technical negotiations with Vendor • Coordinating system maintenance and backup checks. • Provide 24 x 7 on-call support services • Troubleshooting and debugging of network-related problems• Co-ordinate with Customer Care on known issues Achievements• Revamp Voicemail with CALLback+ improvements project• Replaced 22 Ericsson MXE’s with one Unisys Enterprise Server• Replace GSM mailboxes with non-GSM mailboxes saving Vodafone millions of dollars per year• Vodafone Pacific Award recipient 2002 and 2004



Wicken Consulting

• Norway
• Advertising Services

• Principal Consultant

  • 1994 - 2000



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader - Hub Skill Centre / Mainframe Consultant

  • 1988 - 1994



Burroughs, Inc.

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• IT Support Specialist

  • 1973 - 1988



P & O Lines

• United States

• Engineering Officer

  • 1967 - 1973