Experience

LinkPeople

• New Zealand
• Health, Wellness & Fitness
• 1 - 100 Employee

• Systems Specialist

  • Aug 2021 - Present

  • National role. Systems Specialist role includes PowerBI work and an SQL database frontend.• Administrator for tenancy management systems. Developing and improving systems and organisational processes.• Writing documentation/guides and creating training videos.• Training and supporting national Business Support team of specialists. Training tenancy managers all over the country in-person.• Developing manual reports for Board/Chief Exec, quarterly and ad-hoc.• Closely analysing financial data, looking for trends, developing plans to reclaim money from clients or refund clients, alongside Data Analyst.• Currently part of a project to select & migrate to new Tenancy system• Working with CEO, Tenancy team, Finance team, Business Support team, and external stakeholders e.g. Ministry of Social Development.• Training & hiring new Business Support staff and Tenancy team staff. Show less

• Business Support

  • Aug 2017 - Aug 2021

  Managed and maintained multiple tenancy + financial systems. Developed and improved new aspects of tenancy system and organisational processes, and wrote accompanying documentation/guides. Trained tenancy managers all over the country.

• Administrator

  • Mar 2017 - Aug 2017

  General office Admin for the Auckland team



Vodafone New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Technical Specialist

  • Aug 2014 - Mar 2017

  • Assisting staff and customers with technical issues, helping them use technology, meeting KPIs and having phones repaired/loaned in a fast-paced service & admin environment. • Face-to-face sales of phones/services, and liaising with external partners. • Strong element of supportive customer service throughout, including problem solving and finding better ways to do things. • Created several helpful documents/resources that other staff used, e.g. 'Ninja Notes' newsletters and ‘How to’ guides for email and phone setup. • Creating new systems to do certain procedures faster & more effectively. • Experience with banking/admin, stock system, repairs, POS system, e-pay terminal, helping manage the store, and other aspects of the business. Show less



2degrees

• New Zealand
• Telecommunications
• 700 & Above Employee

• Sales Specialist

  • Jun 2014 - Aug 2014

  • Worked full time selling prepay and post-pay plans and phones and accessories to customers, meeting sales KPIs. • Providing customer service, technical help & advice, problem solving. • Started as a trainee, and within a few weeks earned store keys and the responsibility to open and close the store. • Experience with stock in/out, repairs, dealer portal, POS systems, banking and admin, and more before being ‘headhunted’ by Vodafone. • Worked full time selling prepay and post-pay plans and phones and accessories to customers, meeting sales KPIs. • Providing customer service, technical help & advice, problem solving. • Started as a trainee, and within a few weeks earned store keys and the responsibility to open and close the store. • Experience with stock in/out, repairs, dealer portal, POS systems, banking and admin, and more before being ‘headhunted’ by Vodafone.



Dick Smith Electronics

• Computers and Electronics Manufacturing
• 300 - 400 Employee

• Assistant Manager

  • Sep 2006 - Mar 2014

  • Worked full time while completing Retail ITO certificate levels 2 and 3. • Started as salesperson, then digital camera specialist, then cellular specialist/3IC after 6 months. In September 2008 made acting 2IC Pakuranga store, then acting 2IC Botany. Part-time from 2009-2013. • Running shop floor, supervising a sales team, solving store/customer problems, applying head office procedures to store, e.g. promotions, meeting sales, GP and wage targets and KPIs. Beat Christmas 2009 and 2008 monthly targets. Did some stock control & office work. • Over Dec 07/Jan 08, and again in 2009, ran the store for a few weeks, created roster for over a month for all staff, streamlined some internal processes, interviewed and employed 2 staff. • Customer service recognition and sales awards. Show less