Head of Communities & Operations

• Nov 2019 - Present

Head of Communities

• Jan 2017 - Nov 2019

Community Engagement Manager

• Jan 2015 - Jan 2017

I am responsible for co-ordinating and driving activities for BCI's volunteer community of chapters and forums and supporting the Global Membership Council.The BCI has around 8,000 members with around 40% of this number based in the UK. My role is focussed on facilitating this volunteer activity and also developing the capability of each group so that they can maximise their contribution to the BCI's goals.BCI's volunteers contribute through the organisation of a global events programme, provision of training, awareness raising, mentoring and advocating for the profession.I am currently working on the analysis and identification of different operating models for different global regions and the future implementation of these.

Volunteers Manager

• May 2008 - Dec 2014

I was responsible for the development and expansion of APM's volunteer strategy. Much of APM's strategy is reliant on volunteer effort and my role was to ensure that there were adequate resources available and that each activity was aligned with the organisations strategic goals and was delivered in the most efficient way possible. I was also responsible for developing new activities and managing the APM relationship with its volunteer community.Through a team of 4 full time people and around 800 volunteers, I was responsible for the delivery of 180 professional development events annually, a schools engagement programme, a corporate liaison scheme, production of various knowledge assets and a varied range of online content. My key achievements were;Achieved Investors in Volunteers status for the association (first professional body to achieve this)Led a review of administration processes that achieved savings of c.£100,000 p.aExpanded range of volunteer activities and increased numbers of active volunteers by around 15%Pioneered the use of webinars to engage around 1,500 people in the first 6 months of use

Competition Manager

• 2006 - 2008

I was responsible for the administration, promotion and development of football competitions in Western Australia. This involved around 32,000 players, 200 officials and 400 clubs (volunteer run).Leading a team of 7 people the role involved a great deal of stakeholder management, governance and management of difficult people.I was responsible for the management of a $500,000 expenditure budget.My key achievements were;Led the review and consolidation of the rules of competition of the 4 separate organisations that were merged to form Football WestLead author for an accepted report on the reform of the professional football competition in WA (State League) that led to the introduction of an expanded professional competitionProposed and introduced a statewide cup competition that introduced involvement of both professional and amateur clubs and achieved statewide participationIntroduced an online player registration scheme to replace a resource intensive paper based system for 32,000 playersLed the reform of the state disciplinary and grievance policy and achieved compliance with FIFA regulations