David Wendelschafer
Technical Support at Winland Electronics, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Electronics Technology
-
Experience
-
Winland Electronics, Inc.
-
United States
-
Appliances, Electrical, and Electronics Manufacturing
-
1 - 100 Employee
-
Technical Support
-
May 2000 - Present
Support the Winland Security Products business unit by being responsible for overall customer technical support including phone and email support, marketing support, and data reduction. Provide excellent customer service and communication skills and an ability to work with members of the development, manufacturing and operations teams to verify, troubleshoot and resolve reported application, operation and installation problems. Maintain familiarity with multiple customer environments. The Specialist should be proactive in recognizing potential problems or if issue resolution is not meeting customer expectations and escalate issues as needed. Investigate and respond to customer inquiries regarding Winland Security Products by answering questions and recommending appropriate product for customer applications. Maintain a database of customer support issues in a manner that allows the team to make informed decisions about the quality, reliability, and overall customer satisfaction provided by Winland Security Products in the field. Use data collected from customers to provide answers to frequently asked questions and recommends product enhancements that improve Winland Security Products, customer support, and customer satisfaction. Create return material authorizations as needed for questionable products and accommodation returns. Evaluate received RMA, test and repair or reject product. Complete RMA paperwork and spreadsheet. Track shipments for customer requests and update “call” spreadsheet. Confirm pricing for customer requests and update “call” spreadsheet. Test new and questionable product. Sales backup, including pricing and availability and where to buy. Re-programming product. Packaging custom products. Transferring and receiving products in quickbooks Inventory analysis Purchase order placement Reviewing and resolving EA800ip communication issues with current customers. Show less
-
-
-
Johnson Fishing
-
Mankato MN
-
Johnson Fishing
-
May 1995 - May 2000
Support the Johnson Fishing Products business unit by being responsible for overall customer support including phone and email support, marketing support, and data reduction. New product testing. Provide excellent customer service and communication skills and an ability to work with members of the development, manufacturing and operations teams to verify, troubleshoot and resolve reported application, operation and installation problems. Maintain familiarity with multiple customer environments. Be proactive in recognizing potential problems or if issue resolution is not meeting customer expectations and escalate issues as needed. Investigate and respond to customer inquiries regarding Johnson Fishing Products by answering questions and recommending appropriate product for customer applications. Maintain a database of customer support issues in a manner that allows the team to make informed decisions about the quality, reliability, and overall customer satisfaction provided by Johnson Fisahing Products in the field. Use data collected from customers to provide answers to frequently asked questions and recommends product enhancements that improve Johnson Fishing Products, customer support, and customer satisfaction. Create return material authorizations as needed for questionable products and accommodation returns. Evaluate received RMA, test and repair or reject product. Complete RMA paperwork and spreadsheet. Track shipments for customer requests and update “call” spreadsheet. Confirm pricing for customer requests and update “call” spreadsheet. Test new and questionable product. Sales backup, including pricing and availability and where to buy. Packaging custom products. Inventory analysis Purchase order placement Reviewing and resolving product issues with current customers. Show less
-
-
Education
-
1974 - 1976
MAVTI
Electronics Technology, Electrical, Electronics and Communications Engineering -
1973 - 1974
MAVTI
Electronics Technology, Industrial Electronics Technology/Technician
Community
