Experience

The Employment Guide, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Nov 2015 - May 2016

  Virginia Beach, Virginia I obtained 54 Sales in Recruitment Advertising which equated to $32,457 in Revenue for the company I was the top salesperson out of my 3 new hire Training Class with the most money to my name on the Sales Grid for 23 Weeks in a row I worked on 360+ Accounts, I made a total of 3,701 Outbound Cold Calls, I created 3,577 Activities in the company’s Customer Service Portal, and I submitted 560 Emails in my 6 Month tenure



Express Employment Professionals/ Membership Marketing Services

• Telemarketing Fundraiser

  • Oct 2014 - Apr 2015

  Virginia Beach, Virginia Raised Funds for 8 different Political Action Committees in the Medical Field Attended Customer Service Training and answered inbound Customer Service Calls for online Shopping Clubs Exceeded $100 Per Hour Fundraising Goal more than 3 Shifts



Centura College/ Employment Services, Inc.

• Qualification Specialist/ Outreach Specialist

  • Apr 2012 - Oct 2014

  Virginia Beach, Virginia To process online inquiries from Prospective Students for campuses of Centura College, Aviation Institute Of Maintenance, and Tidewater Tech To complete data entry for each student that was processed in an automated dialer for me to contact To transfer different Prospective Student’s information to 22 different campuses after making contacts To make Outbound calls and schedule appointments for free campus tours I successfully scheduled 186 Campus Tour Appointments in less than… Show more To process online inquiries from Prospective Students for campuses of Centura College, Aviation Institute Of Maintenance, and Tidewater Tech To complete data entry for each student that was processed in an automated dialer for me to contact To transfer different Prospective Student’s information to 22 different campuses after making contacts To make Outbound calls and schedule appointments for free campus tours I successfully scheduled 186 Campus Tour Appointments in less than 1 Year and 3 Months Telemarketing as an Outreach Specialist Show less



Liberty Tax

• United States
• Accounting
• 700 & Above Employee

• Seasonal Corporate Call Center Representative

  • Jan 2012 - Mar 2012

  Virginia Beach, Virginia To make over 25 outbound calls a hour to prior year or current Liberty Tax Service customers To call and ask customers a survey or to schedule an appointment for them to have their taxes prepared at their local office Scheduled 80 appointments and completed 469 surveys since January 20, 2012



MAP Communications

• United States
• Telecommunications
• 200 - 300 Employee

• Inbound Receptionist

  • Aug 2011 - Oct 2011

  Chesapeake, Virginia To take inbound calls for thousands of businesses after hours Collect names, phone numbers, and messages from customers, Lawyers, Doctors, and various other businesses as a pre-emergency response Message Center Representative Answer calls back to back during various hours of the day/night



TRG Customer Solutions/ Verizon

• Consumer Billing Agent

  • May 2010 - Jul 2010

  Newport News, Virginia Answer calls from customers regarding their Verizon home phone account and explain monthly and non-monthly reoccurring charges to them Offer to bundle or upgrade their services Offer customers solutions to fit their particular interests involving Verizon Services



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Life Cycle

  • May 2009 - Jul 2009

  Hampton, Virginia Made calls to proactively save customers Offered phone upgrades Obtained 697 acceptable responses from customers 1st month on phone



Upstream LLC/ Microsoft

• MSN Direct Response Agent

  • Aug 2008 - Mar 2009

  Chesapeake, Virginia Top Sales Representative for MSN Direct Service January and February Provided Technical Support for MSN Direct Service Sold MSN TV 2 Units and saved MSN TV 1 and 2 monthly Subscriptions Activated Trial Periods and Sold additional MSN Direct subscriptions Updated credit card information for customers on the MSN Direct yearly plan and collected past due amounts from MSN TV 1 service users and re-activated service



Harris Connect

• Book and Periodical Publishing
• 1 - 100 Employee

• Sales Associate

  • Nov 2007 - Feb 2008

  Chesapeake, Virginia Sold Alumni and Membership books Exceeded Established Monthly Goals Made and received calls to update alumni or member’s information



Lillian Vernon/ Time Life

• Senior Sales and Service Representative

  • Jun 2006 - Jul 2007

  Virginia Beach, Virginia Generated over $174,000 in one year and one month Maintained a high revenue volume per call while achieving a high quality score Collected past due amounts from customers who tried to place new orders