David Ward
Service Desk Analyst at PCS Business Systems - IT Managed Services & Cloud Solutions Provider- Claim this Profile
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Topline Score
Bio
Credentials
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HPE ATP - Hybrid IT Solutions V2
Hewlett Packard EnterpriseOct, 2022- Nov, 2024 -
Apple Certified Support Professional 10.10
AppleAug, 2015- Nov, 2024 -
Apple Certified Technical Coordinator 10.10
AppleAug, 2015- Nov, 2024 -
Apple Certified Support Professional 10.8
AppleMay, 2014- Nov, 2024 -
Apple Certified System Administrator 10.6 (ACSA)
AppleMar, 2011- Nov, 2024 -
Microsoft MCSE NT 4.0
MicrosoftAug, 2000- Nov, 2024
Experience
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PCS Business Systems
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Service Desk Analyst
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Mar 2017 - Present
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XMA
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United Kingdom
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IT Services and IT Consulting
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300 - 400 Employee
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Technical Support Analyst
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Dec 2000 - Feb 2017
Core skillsVast experience in IT problems and solutionsBroad knowledge and experience of IT operating systems including Microsoft Windows Server 2000 to 2012 R2 and client operating systems, Win XP to Win 10, Mac OS X Server and Client up to macOS Sierra Mac OS X Server support including Active Directory integrationWorking with a TCP/IP network environment, including DHCP, DNS and EthernetWorking with Windows Active Directory and Group PolicyUser and Computer Management, also working with user profilesWorking with Microsoft Exchange and Microsoft Office 365Knowledge of Hyper-V and VMware environmentsCommunicating with third party technical specialistsConfiguring and maintaining backup solutions, have worked with Veeam, Symantec Backup Exec and Altaro backup softwareInvolved in the roll-out of software updates and patches.Configuration and maintenance of printers including deploymentMicrosoft Remote Desktop ServicesSome Wireless knowledge of HP and Meru systems
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Education
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1995 - 1998
Wordsworth High School
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