Station Coordinator

• Mar 2022 - Present

Direct and coordinate airline station activities working with third party contractors, ground handling, maintenance, catering at CYYZ Toronto & CYOW Ottawa, review KPI's and reports on the station activity to determine data needed for planning of station operations Provided effective communication, leadership and organizations planning, and scheduling of operations and flights. Direct and coordinate airline station activities working with third party contractors, ground handling, maintenance, catering at CYYZ Toronto & CYOW Ottawa, review KPI's and reports on the station activity to determine data needed for planning of station operations Provided effective communication, leadership and organizations planning, and scheduling of operations and flights.

Manager Customer Support Canadian North

• Nov 2021 - Jan 2022

AAR Billing and Contracts Coordinator

• Jul 2021 - Nov 2021

Reviews car repairs in Express Yard and invoices external and contract customers accordingly Keeps informed on AAR rules and regulation changes and procedures and provides technical/administrative support on same Handles all car repair exceptions/disputes from external customers and rules accordingly Works with Treasury Department on overdue accounts. Reviews car repairs in Express Yard and invoices external and contract customers accordingly Keeps informed on AAR rules and regulation changes and procedures and provides technical/administrative support on same Handles all car repair exceptions/disputes from external customers and rules accordingly Works with Treasury Department on overdue accounts.

Station Supervisor

• Aug 2020 - Jul 2021

Provided effective communication, leadership and organizations, planning, scheduling of Cargo operations and flights. Plan staff schedules and administer HR activities organizations and completed and conducted safety investigations, liaison with customers, managed ramp and Cargo activities Provided effective communication, leadership and organizations, planning, scheduling of Cargo operations and flights. Plan staff schedules and administer HR activities organizations and completed and conducted safety investigations, liaison with customers, managed ramp and Cargo activities

Operations Station Manager YYT

• Jan 2013 - Aug 2020

Direct and coordinate airline station activities at CYYT St John's, review KPI's and report on the station activity to determine data needed for planning of station operations, investigate and implement and identify root causes, corrective actions and responsible for overseeing Station Emergency response plan. Achievements: Created a reporting culture, reduced injures, loss time injuries, and Aircraft damage Direct and coordinate airline station activities at CYYT St John's, review KPI's and report on the station activity to determine data needed for planning of station operations, investigate and implement and identify root causes, corrective actions and responsible for overseeing Station Emergency response plan. Achievements: Created a reporting culture, reduced injures, loss time injuries, and Aircraft damage

Freight systems Manager

• Jan 2011 - Jan 2013

Implement better reporting process and procedures to improve the overall reporting accuracy of all train movement, apply the Car Hire Service rules in implementing the CN- GCO Car ordering and car guarantee program, identify and implement better reporting procedures Achievements: Automated many train reporting functions Implement better reporting process and procedures to improve the overall reporting accuracy of all train movement, apply the Car Hire Service rules in implementing the CN- GCO Car ordering and car guarantee program, identify and implement better reporting procedures Achievements: Automated many train reporting functions

Quality Assurance Manager

• Jan 2009 - Jan 2011

Maintains product consistency in the ground operations through statistical process analysis controls under SMS systems. Conduct investigations, identify root causes To audit process and procedures, SOP compliance, develop and manage quality assurance metrics for performance improvement of all teams. Achievements: Implemented SMS reporting systems Maintains product consistency in the ground operations through statistical process analysis controls under SMS systems. Conduct investigations, identify root causes To audit process and procedures, SOP compliance, develop and manage quality assurance metrics for performance improvement of all teams. Achievements: Implemented SMS reporting systems

Customer Service Center Manager

• May 1984 - Dec 2008

Provides effective communication regarding issues, objectives, initiatives and performance to plan Management of budgets; able to provide financial planning and cost-effective service that takes into consideration environmental, efficiency and safety issues recruiting, training and staff supervision liaising with associated council, government departments, local community bodies, and commercial organizations negotiating contracts, marketing services to potential clients Plan, organize… Show more Provides effective communication regarding issues, objectives, initiatives and performance to plan Management of budgets; able to provide financial planning and cost-effective service that takes into consideration environmental, efficiency and safety issues recruiting, training and staff supervision liaising with associated council, government departments, local community bodies, and commercial organizations negotiating contracts, marketing services to potential clients Plan, organize, direct, control and evaluate customer service departments responsible for monitoring the transportation and ovement of goods and passengers Task analysis and realignment of various clerical positions from field locations nationwide into centralized locations in Winnipeg Achievements: Awarded best CN shortline 3 year in a row, created several start-up short line railways Show less Provides effective communication regarding issues, objectives, initiatives and performance to plan Management of budgets; able to provide financial planning and cost-effective service that takes into consideration environmental, efficiency and safety issues recruiting, training and staff supervision liaising with associated council, government departments, local community bodies, and commercial organizations negotiating contracts, marketing services to potential clients Plan, organize… Show more Provides effective communication regarding issues, objectives, initiatives and performance to plan Management of budgets; able to provide financial planning and cost-effective service that takes into consideration environmental, efficiency and safety issues recruiting, training and staff supervision liaising with associated council, government departments, local community bodies, and commercial organizations negotiating contracts, marketing services to potential clients Plan, organize, direct, control and evaluate customer service departments responsible for monitoring the transportation and ovement of goods and passengers Task analysis and realignment of various clerical positions from field locations nationwide into centralized locations in Winnipeg Achievements: Awarded best CN shortline 3 year in a row, created several start-up short line railways Show less