David Walford
Customer Service Consultant at Causeway Technologies- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Joel Segrave
David is a very hard working individual who has shown passion and loyalty with his many years of dedication to TRACKER. He has trained myself and may of my colleagues on how products work are installed. His job role has changed over the years and has adapted to those changes brilliantly and has become an invaluable part of the Technical Support team.
Joel Segrave
David is a very hard working individual who has shown passion and loyalty with his many years of dedication to TRACKER. He has trained myself and may of my colleagues on how products work are installed. His job role has changed over the years and has adapted to those changes brilliantly and has become an invaluable part of the Technical Support team.
Joel Segrave
David is a very hard working individual who has shown passion and loyalty with his many years of dedication to TRACKER. He has trained myself and may of my colleagues on how products work are installed. His job role has changed over the years and has adapted to those changes brilliantly and has become an invaluable part of the Technical Support team.
Joel Segrave
David is a very hard working individual who has shown passion and loyalty with his many years of dedication to TRACKER. He has trained myself and may of my colleagues on how products work are installed. His job role has changed over the years and has adapted to those changes brilliantly and has become an invaluable part of the Technical Support team.
Experience
-
Causeway Technologies
-
United Kingdom
-
Software Development
-
200 - 300 Employee
-
Customer Service Consultant
-
Oct 2016 - Present
Being responsible for maintaining professional support services with Telematics customers, via telephone, email and face-to-face, ensuring that queries are resolved efficiently, effectively and within the department’s service level commitments. Building collaborative relationships and providing an excellent support service. Acting as a primary contact to customers following system installation and implementation, and responding to and progress queries to a successful conclusion • Handling customer support enquiries received by phone, email or through system reports. • Diagnosing vehicle and system faults, both in the office or on site. • Undertaking fault diagnostics both in the office or on site and analysing the results with colleagues and service partners. • Solution identification based on the fault diagnosis. • Assisting our equipment distributors and dealers in the implementation and support of Causeway telematics solutions. • Installing and servicing large fleets . Show less
-
-
-
Tracker™ Network (UK) Ltd
-
United Kingdom
-
Security and Investigations
-
1 - 100 Employee
-
Dealer training and technical support
-
Jul 1997 - Oct 2016
Installation and fault finding basic telematics through to OBD / CAN integration ,also Installation of Stolen vehicle recovery from basic through to Cat 5 systems Working with product development teams to test and document new products managing the technical and development needs of small auto electrical dealers through to Prestige car dealerships. Creating and designing training plans and technical documentation Presentation and hands on training Comfortable Working on car ,HGV, LCV, and plant / agricultural machinery Integrating with an in house technical support team remotely Diagnosing / resolving retail customer and Corporate issues with telematics and stolen vehicle recovery systems using various web based applications Show less
-
-
Community
