Experience

Westcon Group Africa

• Kenya
• Information Technology & Services
• 1 - 100 Employee

• Sales Operations Specialist

  • Nov 2015 - Present

  Kenya Key Contributions: 🖋️Respond to customer/sales requests promptly in a professional, polite and friendly manner to enhance customer satisfaction and retention. 🖋️Build and maintain business relationship with sales team, while ensuring actions are processed promptly and accurately. 🖋️Managing the Automation Process and updating the Automation Notification Board daily. 🖋️Validate customer purchase orders and create internal sales orders, as required and respond to customer queries… Show more Key Contributions: 🖋️Respond to customer/sales requests promptly in a professional, polite and friendly manner to enhance customer satisfaction and retention. 🖋️Build and maintain business relationship with sales team, while ensuring actions are processed promptly and accurately. 🖋️Managing the Automation Process and updating the Automation Notification Board daily. 🖋️Validate customer purchase orders and create internal sales orders, as required and respond to customer queries in regard to customer purchase and returns. 🖋️Managing vendor relationships to facilitate returns and issuing of credit notes. Key Achievements: ⭐Successfully going through extensive SAP training and played a crucial role in SAP implemented at Westcon Group Africa. ⭐Currently serving as the Subject Matter Expert for Sales Operations and Customer Service at Westcon Group Africa. Successfully trained and oriented 8 team members into their roles. ⭐Successfully developed a 24-hour order processing SLA from order receipt, order conversion and eventual order placement and maintained a 2 hour SLA for responses to emails and queries regarding orders in process at Westcon Group Africa. This was with the help of team members. ⭐Participated in User Accepted Trainings and implemented automation of some of Westcon Group Africa vendors to ensure 90% of them are on automated purchase order creation and submission

• Credit Controller,French West Africa, North Africa and Europe

  • Jun 2015 - Nov 2015

  Kenya Key Contributions: 🖋️Ensured the company had sufficient cash flow to be able to meet its financial obligations and avoid inconveniences caused by cash inadequacy. 🖋️Engaged with key customers to provide updates on their accounts and provide periodical notifications on new products and services and changes on the existing ones. 🖋️Coordinated weekly debtor meetings with the RSM or AM on problematic accounts. 🖋️Provided weekly updates to the Credit Manager on the bad debt… Show more Key Contributions: 🖋️Ensured the company had sufficient cash flow to be able to meet its financial obligations and avoid inconveniences caused by cash inadequacy. 🖋️Engaged with key customers to provide updates on their accounts and provide periodical notifications on new products and services and changes on the existing ones. 🖋️Coordinated weekly debtor meetings with the RSM or AM on problematic accounts. 🖋️Provided weekly updates to the Credit Manager on the bad debt provisions and advised on the best approaches to handle debts. 🖋️Ensured all payments were posted and customer ledgers reconciled.



Bolloré Africa Logistics

• France
• Truck Transportation
• 1 - 100 Employee

• Debt Collector

  • Apr 2014 - May 2015

  Kenya Key Contributions: 🖋️Managed the company’s risk and exposure through on time collection of overdue amounts. 🖋️Assisted to maintain the company’s working capital to enable it meet its obligations as and when they fell due. 🖋️Advised management on disbursement of statutory payments on behalf of the clients. 🖋️Managed account performance to ensure clients honored their credit terms. 🖋️Oversaw account reconciliation and application of payments to corresponding… Show more Key Contributions: 🖋️Managed the company’s risk and exposure through on time collection of overdue amounts. 🖋️Assisted to maintain the company’s working capital to enable it meet its obligations as and when they fell due. 🖋️Advised management on disbursement of statutory payments on behalf of the clients. 🖋️Managed account performance to ensure clients honored their credit terms. 🖋️Oversaw account reconciliation and application of payments to corresponding invoices. 🖋️Resolved client disputes through coordination with other departments and communicated to the client. Show less



Kema EA Ltd

• Kenya
• Retail Office Equipment
• 1 - 100 Employee

• Accounts Receivables Collector

  • Jan 2014 - Feb 2014

  Key Contributions: 🖋️Conducted reconciliation of client’s accounts and oversaw debt collection to ensure debts were kept within the agreed credit period. 🖋️Confirmed the credit worthiness of new customers and made recommended to the management with regard to new account opening. 🖋️Oversaw proper filing and labeling of customers invoices and their supporting documents. 🖋️Undertook daily cash reconciliation of payments received and banked to ensure all transactions were captured… Show more Key Contributions: 🖋️Conducted reconciliation of client’s accounts and oversaw debt collection to ensure debts were kept within the agreed credit period. 🖋️Confirmed the credit worthiness of new customers and made recommended to the management with regard to new account opening. 🖋️Oversaw proper filing and labeling of customers invoices and their supporting documents. 🖋️Undertook daily cash reconciliation of payments received and banked to ensure all transactions were captured accurately. 🖋️Developed strategies for proper stock control through meeting with stores personnel and invoicing desk and branch managers. 🖋️Undertook daily monitoring of stock movement using pastel in collaboration with the stores keeper’s report and front sales daily requisition report. Show less



A.P. Moller - Maersk Group

• India
• Consumer Services
• 1 - 100 Employee

• Credit Controller

  • Dec 2009 - Mar 2013

  Key Contributions: 🖋️Compiled, analyzed and circulated the Daily Sales Outstanding reports for East Africa Cluster. 🖋️Developed strategies for collection of outstanding amounts through weekly meetings with Finance and Sales Managers. 🖋️Reviewed performance of credit clients and advised on violation of the agreed terms. 🖋️Ensured the target Daily Sales Outstanding for assigned clients was achieved through client follow up and reconciliation of client statements. 🖋️Advised… Show more Key Contributions: 🖋️Compiled, analyzed and circulated the Daily Sales Outstanding reports for East Africa Cluster. 🖋️Developed strategies for collection of outstanding amounts through weekly meetings with Finance and Sales Managers. 🖋️Reviewed performance of credit clients and advised on violation of the agreed terms. 🖋️Ensured the target Daily Sales Outstanding for assigned clients was achieved through client follow up and reconciliation of client statements. 🖋️Advised assigned clients about their net due balances and ensured prompt settlement of any pending amounts.

• Accounts Assistant

  • Nov 2007 - Nov 2009

  Key Contributions: 🖋️Received and processed refund applications for deposit paying clients within 5 working days. 🖋️Conducted reconciliation of clients’ accounts to ensure settlement of debts before refund processing. 🖋️Undertook proper receipting and banking of payments received within 24 hours and provided safe custody of cash and cheques received. 🖋️Undertook daily cash reconciliation of payments received and bank statement to ensure all transactions were captured… Show more Key Contributions: 🖋️Received and processed refund applications for deposit paying clients within 5 working days. 🖋️Conducted reconciliation of clients’ accounts to ensure settlement of debts before refund processing. 🖋️Undertook proper receipting and banking of payments received within 24 hours and provided safe custody of cash and cheques received. 🖋️Undertook daily cash reconciliation of payments received and bank statement to ensure all transactions were captured accurately. 🖋️Approved release of shipments to cash clients by confirming all charges were settled.



KCB

• United States

• INTERN

  • 2007 - 2007

  Processing of loans and issuing of granting of bank credit facilities e.g. Overdrafts, FDR A/Cs, and Guarantees. Reconciliation of Bank Accounts and processing of bank transactions.