Experience

THE BODY GODS

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Chief Executive Officer

  • May 2022 - Present

  The Body Gods provides a trusted, safe and secure community-based collaboration platform for Health and Fitness Service Pros and their Clients that need them, all in one place. Benefits: To advertise, build a referral network, promote sell their products and services to clients across the global market. The Body Gods provides a trusted, safe and secure community-based collaboration platform for Health and Fitness Service Pros and their Clients that need them, all in one place. Benefits: To advertise, build a referral network, promote sell their products and services to clients across the global market.



Consult Our Source, LLC

• United States
• Information Technology & Services

• CEO - Principal Consultant

  • Apr 2005 - Present

  CURRENT and PAST CLIENTS - VMware, Cisco Systems, Kaiser, Union Bank, Washington Mutual, Luminent Capital Mortgage, Toyota Financial Services, Toyota Motor Sales, Taos Consulting, Onyx Pharmaceuticals, Mozilla, Finisar, Guidewire, Autodesk, Riverbed, Sandia National Laboratories, Ariba SAP and Equinix. - Performed ITIL v.3 Assessment on the Global IT environment - Developed a detailed assessment report, roadmap and recommendation presentation - Developed detailed project plan to support the roadmap and timeline - Worked with vendors for tool selection (ServiceNow, BMC Remedy, HP Service Desk etc.) - Facilitated work sessions with cross-functional Global IT teams (US, APAC, EMEA, ROW) - Delivered timely weekly executive summary updates and reporting metrics - Drive all PMO phase deliverables and activities to completion. - Escalated high and critical issues using our internal hierarchical management process. - Responsible for the internal project team communications. - Work with all Senior Management team members and align with their immediate objectives. - Develop a high-level strategy presentation and project plans for ITIL implementation. - Improve both internal and external processes to eliminate waste to reduce costs. - Facilitate pre and post implementation testing with internal and external customers. - Implement All Disciplines across the ITIL Service Lifecycle including process engineering - Facilitate kick-off meetings providing the business an overview of the project. - Participate / facilitate Incident, Problem, Change and Release Management process meetings. - Work with the business and IT to ensure requirements fit the criteria of the industry standard. - Perform initial assessment of the process using existing documentation and reporting. - Team Staff Management and Development (Lower Level Staff, Managers and Directors) Show less



Taos, an IBM Company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• SR. ITIL SME CONSULTANT (ITIL Program)

  • Mar 2013 - Mar 2015

  Project Management / Process Engineering / ITIL SME Consultant v.3 - Performed ITIL v.3 Assessment on the Global IT environment - Developed a detailed assessment report, roadmap and recommendation presentation - Developed detailed project plan to support the roadmap and timeline - Presented detailed assessment report, roadmap and recommendations to Directors and VP IT - Worked with vendors for tool selection (CA Service Desk, Service Now and LANDesk) - Facilitated work sessions with cross-functional Global IT teams (US, APAC, INDY) - Responsible for working closely with product owners on scoping projects. - Facilitated daily stand up and weekly team meetings - Contributor to the overall portfolio statuses on projects for the customer. - Built multiple simultaneous project plans involving cross application and cross functional teams. - Delivered timely weekly executive summary updates and reporting metrics - Drive all PMO phase deliverables and activities to completion. - Escalated high and critical issues using our internal hierarchical management process. - Responsible for the internal project team communications. - Work with all Senior Management team members and align with their immediate objectives. - Develop a high-level strategy presentation and project plans for ITIL implementation. - Improve both internal and external processes to eliminate waste to reduce costs. - Facilitate pre and post implementation testing with internal and external customers. - Project manage the documentation of the “As-Is” processes. - Facilitate kick-off meetings providing the business an overview of the project. - Participate / facilitate Incident, Problem, Change and Release Management process meetings. - Work with the business and IT to ensure requirements fit the criteria of the industry standard. - Perform initial assessment of the process using existing documentation and reporting. Show less



Hitachi Vantara

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• ITIL SME Consultant (Service Operation, Service Transition)

  • Jan 2001 - Mar 2005

  Objective: Implement the Service Support module using the ITIL methodology. Ensure the business requirements fit the criteria of the industry standard. Work with Sr. Management and Business Units to gain agreement to the all of the Service Support processes. Hitachi Data Systems whole technical infrastructure was outsourced by Electronic Data Systems. The goal was to transition and cutover all systems to in house support. No documentation was provided through the transition so we had to build everything internally. Show less



Charles Schwab

• United States
• Financial Services
• 700 & Above Employee

• ITIL SME Consultant (Service Operation)

  • Sep 2000 - Dec 2000

  Objective: Implement Problem Management using the ITIL methodology. Ensure the business requirements fit the criteria of the industry standard. Work with Sr. Management and Business Units to gain agreement to the Problem Management process. Perform initial assessment of the process using existing documentation and reporting. Offer expertise advice of where to implement new solutions. In the case of this process, it is to ensure proper problem solutions are in place from reoccurrence. Objective: Implement Problem Management using the ITIL methodology. Ensure the business requirements fit the criteria of the industry standard. Work with Sr. Management and Business Units to gain agreement to the Problem Management process. Perform initial assessment of the process using existing documentation and reporting. Offer expertise advice of where to implement new solutions. In the case of this process, it is to ensure proper problem solutions are in place from reoccurrence.



Blue Shield of California

• United States
• Insurance
• 700 & Above Employee

• ITIL SME Consultant (Service Operation)

  • Apr 1998 - Aug 2000

  Objective: Implement Problem Management using the ITIL methodology. Ensure the business requirements fit the criteria of the industry standard. Work with Sr. Management and Business Units to gain agreement to the Problem Management process. Perform initial assessment of the process using existing documentation and reporting. Offer expertise advice of where to implement new solutions. In the case of this process, it is to ensure proper problem solutions are in place from reoccurrence. Objective: Implement Problem Management using the ITIL methodology. Ensure the business requirements fit the criteria of the industry standard. Work with Sr. Management and Business Units to gain agreement to the Problem Management process. Perform initial assessment of the process using existing documentation and reporting. Offer expertise advice of where to implement new solutions. In the case of this process, it is to ensure proper problem solutions are in place from reoccurrence.