Technical Support Specialist - SME

• Aug 2020 - Present

Subject matter expert (SME) / Back-line and remote support for EMC, HDS, HP and NetApp Storage Appliances. Dell, IBM and HP servers support. Subject matter expert (SME) / Back-line and remote support for EMC, HDS, HP and NetApp Storage Appliances. Dell, IBM and HP servers support.

System Support Analyst II

• Jan 2020 - Aug 2020

Data Center Management (DCM) Team - Supporting Layer 1 Technologies and infrastructure in the Tempe data centers. Data Center Management (DCM) Team - Supporting Layer 1 Technologies and infrastructure in the Tempe data centers.

Wellsfargo Engineer

• Sep 2019 - Jan 2020

Sr Field Engineer

• Oct 2012 - Jan 2019

Responsible for providing onsite support to diagnose, troubleshoot and repair customer equipment to component level. Parts research and ordering via company logistics site if parts are required for repair. Once repair complete, input all onsite service details and documentation into company service database. Participate in "ON Call" rotation for all onsite services for customers throughout the state of Arizona. Provide front line phone support for a worldwide customer base. Extensive knowledge of diagnostic routines, system exercises and utilities used to test, troubleshoot, interrogate and reconfigure mid-range to enterprise class servers and storage devices. Trained and/or exposed to Dell PowerEdge Servers and storage arrays, Hewlett-Packard Proliant / UX servers and storage arrays, Sun/Oracle Servers and disk arrays, IBM P and X Series, IBM Storage libraries, Cisco Routers and Switches, EMC Storage devices and Net-App appliances, SL8500 Library, 9310 Powder Horn Library, SL500 Library, L700/L180 Library.

Level II Backline Engineer

• Oct 2012 - Jan 2019

CSE

• Apr 2011 - Oct 2012

Break-Fix Technician / Stand-by rotation for Arizona. • Responsibilities include: Hardware support, diagnose and repair, Break-Fix on Sun /Oracle M series, T series, V series and Enterprise servers, HP Proliant, Dell Power Edge, IBM X and P Servers IMAC Lead / IMAC Coordinator/Break Fix Technician for Wells Fargo in Tempe, Arizona • Responsibilities include: Scheduling, assignment and management of work flow for 2-5 members of the IMAC (Install, Move, Add, Change) team. Main point of contact for IMAC within Wells Fargo Tempe, AZ. Interface with Hardware Integrators, Technical Project Manager’s and Wells Fargo Management on a daily basis. Hardware installation and configuration (project and network specific) / de-installation of servers within customer DC’s. Following customer protocols for DC floor access and HDD removal for destruction.

Sr. Field Engineer

• Sep 2009 - Mar 2011

IMAC Lead / IMAC Coordinator/Break Fix Technician for Wells Fargo in Tempe, Arizona. Secondary Area Lead and Site Lead backup when primary lead unavailable Break-Fix Technician / Stand-by rotation for Arizona. • Responsibilities include: Hardware support, diagnose and repair, Break-Fix on Sun /Oracle M series, T series, V series and Enterprise servers, HP Proliant, Dell Power Edge, IBM X and P Servers IMAC Lead / IMAC Coordinator/Break Fix Technician for Wells Fargo in Tempe, Arizona • Responsibilities include: Scheduling, assignment and management of work flow for 2-5 members of the IMAC (Install, Move, Add, Change) team. Main point of contact for IMAC within Wells Fargo Tempe, AZ. Interface with Hardware Integrators, Technical Project Manager’s and Wells Fargo Management on a daily basis. Hardware installation and configuration (project and network specific) / de-installation of servers within customer DC’s. Following customer protocols for DC floor access and HDD removal for destruction.

Sr. Field Engineer

• Nov 1998 - Sep 2009