Experience

Freedom Finance Europe Ltd

• Cyprus
• Financial Services
• 1 - 100 Employee

• Customer Support Manager

  • May 2022 - Present



Treatwell

• United Kingdom
• Internet Publishing
• 500 - 600 Employee

• Inside Sales Specialist

  • Mar 2022 - May 2022



R2 Sistemas

• Madrid, Community of Madrid, Spain

• Customer Success Account Manager

  • Nov 2021 - Mar 2022



bet365

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• European Customer Account Advisor

  • Feb 2021 - Sep 2021

  -Support and provide resolutions to the customers ensuring an excellent level of service is continuously provided. -Resolve a variety of queries and complaints, including betting, payments, documents, verification, login and general account queries. -Customers contacts via Live Chat, telephone and email. - Multi-Task. -Maintaining awareness of policies, procedures and licensing requirements. -Escalating queries and liaising with internal departments. -Documents translation. Show less



FXORO

• Cyprus
• Financial Services
• 1 - 100 Employee

• Customer Service Department

  • Feb 2020 - Feb 2021

  • Guiding people/clients through investment bussines • Explications of FOREX, economics terms, Stocks and commodities • Answering client questions about credit terms, products, prices and availability • CRM (Customer relationship management) • Carrying out outbound sales to potential clients. • Preparing weekly and monthly reports • Obtaining deposits and balance of payment from clients. • KYC (Know your customer): POR (Proofs of residence), Proof of Payments • Promote the company's products and services • Exceeding sales goals for more than 10 months Show less



El Corte Inglés

• Spain
• Retail
• 700 & Above Employee

• Sales Specialist

  • Jul 2018 - Jul 2019

  - Arrange the weekly budget - Promote and sell products to current and potential customers -Support operations to ensure sales goals are met - Merchandise management - Preparing the counter - Arrange the weekly budget - Promote and sell products to current and potential customers -Support operations to ensure sales goals are met - Merchandise management - Preparing the counter



Viñambres F

• Madrid

• Owner and Manager

  • Sep 2012 - Jul 2018

  - Business Administration - Accounting Department - Arrange the weekly budget - Promote and sell products to current and potential customers → Support operations to ensure sales goals are met - Merchandise management - SWOT analysis (strengths, weaknesses, opportunities and treats) - Cash flow - Business Administration - Accounting Department - Arrange the weekly budget - Promote and sell products to current and potential customers → Support operations to ensure sales goals are met - Merchandise management - SWOT analysis (strengths, weaknesses, opportunities and treats) - Cash flow



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Kitchen Cleaner

  • Jan 2017 - Oct 2017