Experience

Hilton at the Ageas Bowl

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Apr 2022 - Present

  • Analysis local market trends and competitor activity to identify business leads• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams• Negotiate room rates/packages with corporate clients• Develop and implement creative local marketing channels, including social media channels• Prepare company contracts for the hotel in accordance with current business and pricing conditions• Work within current business strategies and recognising potential opportunities• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs• Attend Sales events, as required• Produce accurate and timely reports that meet the needs of the Commercial Director and senior management to include the reporting of appointments, calls made and business leads• Answer customer queries in a prompt and professional manner• Manage staff performance in compliance with company policies and procedures• Recruit, manage, train and develop the Sales team Show less

• Sales Manager

  • Jun 2019 - Apr 2022

  • Analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.• Responsible for £2.3m of both events and room revenue budget.• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams. Through account reviews, presenting and visiting our accounts nationwide.• Negotiate room rates/packages with corporate clients so they are on the best available rates.• Develop and implement creative local marketing channels, including social media channels including Instagram, Linkedin and Facebook.• Prepare company contracts for the hotel in accordance with current business and pricing conditions.• Work within current business strategies and recognising potential opportunities, establishing extended relationships with clients.• Cooperate with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs.• Attend Sales events through Hilton and external networking events.• Produce accurate and timely reports that meet the needs of the Commercial Director and senior management.• Answer customer queries in a prompt and professional manner.• Manage staff performance in compliance with company policies and procedures.• Recruit, manage, train and develop the Sales team. Show less



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Princess Cruises - Personal Cruise Specialist

  • Mar 2014 - May 2019

  • Market Carnival brand through establishing, managing and owning relationships within my customer portfolio – Client Management • Consistently achieve personal sales targets generating in excess of £2,200,000 revenue per annum • Consistently generating 10% more revenue YOY and hitting daily KPI’s • Action 60+ new leads per day to generate new business using internal database (Orical/CRM) • Competent user of MS Office Suite, Polaris, Tableau and Oracle Siebel CRM • Create reports of sales using Polaris to keep track of daily and monthly sales • Regularly attend trade meetings with directors and contribute with feedback about performance • Pull team reports for monthly and weekly trading analysis which I report to my line manager • Feedback campaign success and customer feedback to senior management team • Maximise revenue by adding appropriate additional products and upgrades • Commended for being both reliable and organised, communication with passengers about current promotions. • Attended/ helped organised cruise shows in London and Birmingham B2C sales • Hosting travel agent overseas fam trips to pass on product knowledge and increase brand awareness. • Trade calls with travel agent partners such as TUI and Thomas Cook and reviewing client performance using WOW and YOY stats. Also relay promotional material to push and encourage sales in certain markets such as Asia/Caribbean/Europe B2B sales through retail and online sales • Hosting ship visits and tours for travel agents and media personnel / Hosting Trade shows for travel agent partners in UK and Europe • Training new team members, providing coaching assistance to help them through all stages of their development and introduction of the brand • Make strategic recommendations to enhance customer business • Regularly using twitter to promote brand awareness some of my followers include travel agent and direct guests and travel bloggers Show less



Danwood

• Retail Office Equipment
• 1 - 100 Employee

• Commercial Sales Executive

  • Aug 2013 - Mar 2014

  • Oversee a portfolio of nearly 200 client accounts and act as the primary liaison between the consumer and the corporation. • Managed the sales process for new prospects, from initial contact through to closure • Created an appropriate proposal for the customer and then closed the deal • Sold appointments and at face to face discovered and understood the customers’ needs • Generated between £30,000 - £40,000 of revenue as a team per month • Achieved all revenue targets & objectives in line with the company Business Plan • Delivering ongoing market analysis and assessment of competitors • Collected raw data (compliment slips and business cards) and turned them into prospects • Visited customers to maintain a Business to Business relationship. • Working closely with sales directors to promote brands to potential clients • Gathering and presenting key data to account executives and suggesting necessary reactions to forecasts • Gaining a strong knowledge and understanding of a clients’ brand and products • Oversee existing campaigns to grow key accounts. • Wrote my own business, (length of contract, cost per unit) to suit customer needs Show less



Active Nation

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Spinning Instructor

  • Mar 2010 - Jul 2013

  David Lloyd, Fitness First, Active NationAct as a fitness resource for class participants. Maintain positive relationships with members to encourage continued class attendance. Responsibilities - Develop positive relationships with class participants by teaching a variety of challenging and entertaining group fitness classes - Clean and organise studio after each Group Fitness class - Promote Active Nation Fitness promotions, programs, products, and services to class participants - Motivate members to continue to consistently attend Group Fitness classes - Consistently meet daily class attendance goals Show less

• Sales Assistant

  • May 2009 - Jul 2013

  Built rapport with prospects and supporters, thus leading them to recommend Active NationEncouraged current and prospective supporters to be active and achieve their goalsReported all sales referrals to my line manager Set up corporate partnerships with local businesso Generated between £16,000 – £30,000 of revenue as a team per montho Grew 200-400 new members as a team per montho Generated leads through networking and using social skills to build prospectso Generated £210,000+ for “Active Nation Sport and Leisure” group since commencement of employment Show less

• Recreation Assistant

  • Sep 2006 - Jul 2013

  First Aider – achieved Appointed Person First Aid CertificateSupervised pool side activities; lane swimming, divingAdditional life guarding duties (Summer) at City Paddling Pool on Southampton CommonKey holder for the City Paddling Pool


Tesco PLC
• Appliances, Electrical, and Electronics Manufacturing
• Electrical Sales

  • Jan 2006 - Oct 2006