Experience

Sureserve Fire & Electrical

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Works Planner

  • Aug 2021 - Present

  To provide an efficient schedule of work for all contracts and manage capacity for the periods that the work are required and meeting contractual SLA’s (both servicing and reactive / planned works).Schedule two weeks ahead at all times.Reconcile / re-schedule previous day’s work as required.Manage capacity to deliver the workload; liaise with Contract Teams.Analyse the workload data to ensure best scheduling practice is used (i.e. Geography / Skill set / existing works scheduled.Able to work under pressure.Analytical and problem solving attitude.Able to plan / manage duties effectively. Concise, attention to detail.Excellent Communication Skills for internal / External Stakeholders.Positive.Focused.Ambitious.



Clearwell Mobility Ltd

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Support Manager

  • Sep 2020 - Jul 2021

  In my current position I take incoming phone calls and speak to customers who have faults with their mobility equipment. This predominantly involves Scooters, Powerchairs, Stairlifts and Rise & Recline chairs. If I'm unable to resolve the fault over the phone then I arrange for an engineer to visit that customer. We have three engineers and it's my position to manage them and their diaries for customer visits. This also involves scheduling services . Every day is different, we priorities motability customers and breakdowns that can lead to last second changes and rescheduling. You have to be able to keep a clear mind, adapt and make the amendments necessary.I accurately log calls onto our bespoke intranet system and update existing calls with notes from the engineers after they conduct a visit and I provide quotes to customers who need additional parts to fix their equipment.



L3Harris Commercial Aviation

• United States
• Airlines and Aviation
• 500 - 600 Employee

• Planner

  • Nov 2018 - Jun 2020

  L3Harris provides the airline industry with the highest quality of flight simulation devices and software. As a Planner my objective is to achieve a successful simulator build from start to finish. I produce data on a daily basis that highlights any challenges that could impact a project's completion advising on equipment that is unavailable or arriving too late. I create build plans that our Production team follows. It is imperative that we work as a team to achieve success and this involves collaboration with Project Managers, Production, Purchasing, Stores, Hardware Engineers and Software Engineers.



Roche Diagnostics Ltd

• Scheduler

  • Oct 2015 - Sep 2018

  Roche supplies diagnostic equipment and instruments to hospitals and I scheduled engineer visits for installations including site surveys, relocations, six month maintenance, yearly maintenance and breakdowns. We were a team of six and I arranged engineer visits within Ireland, the Ireland team consisted of 13 engineers.

• Technical Administrator

  • Oct 2008 - Oct 2015

  Being the first point of contact for incoming communications. Accurately inputting data into a CRM system and processing orders through SAP.



AXA Assistance

• 1st Line Support Help Desk

  • Mar 2007 - Oct 2008

  Answering incoming calls in a timely and professional manner. Troubleshooting diabetic meters made by Roche Diagnostics whilst talking to the end user and keeping calm under pressure. Answering incoming calls in a timely and professional manner. Troubleshooting diabetic meters made by Roche Diagnostics whilst talking to the end user and keeping calm under pressure.