Customer Support Specialist

• Jan 2023 - Present

Wealth Savings Advisor

• Oct 2021 - Oct 2022

Inside Sales Representative

• Jun 2020 - Dec 2020

Legal Assistant

• May 2019 - Mar 2020

Applications Account Manager - CX Cloud Applications Suite (SaaS)

• Mar 2018 - Nov 2018

Part of the Cloud Transformation team, assisting existing Oracle On-Premise clients transition to SaaS Cloud applications and create a road map to transition for their Customer Experience Cloud Applications: Sales Cloud (Oracle Fusion CRM), Service Cloud (Oracle RightNow), Marketing Cloud, Configure-Price-Quote (CPQ), Oracle eCommerce Cloud, and Data Quality and Management.300+ cold calls, emails, and social media connections with prospects from 60+ existing On-Premise Application and Tech install clients per week.Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.Collaborate with colleagues to exchange information, such as selling strategies or marketing information.Prepare sales presentations or proposals to explain product specifications or applications.Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments. Show less

Solutions Consultant - Oracle RightNow Service Cloud Suite

• Jun 2017 - Mar 2018

Consult for 100+ businesses with revenue of $200mil+ (Fortune 500) from the US and Canada regarding the sale and implementation of Oracle RightNow Service Cloud Applications Suite: Web Self-Service, Smart Engagement, Knowledge Management, Cross-Channel Contact Center, Live Chat/Co-browse, Oracle Policy Automation, TOA Field Service Management, Internet of Things, and Augmented Reality.400+ cold calls, emails, and social media messages per week.Involvement in the entirety of the sales process. Show less

Solutions Consultant - CX Cloud Applications Suite (SaaS)

• Dec 2016 - Jun 2017

Consult for 200+ businesses with revenue from $50mil-$200mil from the US and Canada regarding the sale and implementation of Oracle Customer Experience SaaS Applications Suite: Sales Cloud (Oracle Fusion CRM), Service Cloud (Oracle RightNow), Configure-Price-Quote (CPQ), Oracle eCommerce Cloud, and Data Quality and Management.150+ prospecting cold calls, 200+ emails, and 100+ LinkedIn InMail messages per week.Involvement in the entirety of the sales process.Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.Answer customers' questions about products, prices, availability, or credit terms.Maintain customer records, using automated systems. Show less

Account Assistant

• Sep 2016 - Dec 2016