Experience

Mindsheep Marketing

• Australia
• Advertising Services
• 1 - 100 Employee

• Founder | Lead Generation Expert

  • Feb 2016 - Present

  Entrepreneurs are often great at what they do, but rarely have the marketing skillset to really promote themselves and their business. At Mindsheep we provide the back-end skills to get your business pumping with leads. Whether this is having you seen online by your ideal clients or having lead generation systems in place to get your business growing (or both!) we are here to help.What makes us different is we focus on high-quality content online so you and your business stand out from the rest and put you ahead of the pack as leaders in your market.Rather than helping every business, we are focused on a specific set of industries and businesses that really want to scale. If this sounds like you drop me a line and we can see if you are the right client to work with us and whether we can help.

• Founder

  • Jan 2016 - Present



Island Teams

• Outsourcing and Offshoring Consulting

• Business Owner

  • Feb 2023 - Present

  Digital Nomads & Expats have unique challenges when it comes to offshoring. With over 35 million nomads and with almost half self-employed we seek to address this by providing a unique service offering guiding these individuals and businesses to achieve their goals whilst living the dream. It is expected the number of nomads will explode in the coming years which creates a unique opportunity to add value to this demographic. Digital Nomads & Expats have unique challenges when it comes to offshoring. With over 35 million nomads and with almost half self-employed we seek to address this by providing a unique service offering guiding these individuals and businesses to achieve their goals whilst living the dream. It is expected the number of nomads will explode in the coming years which creates a unique opportunity to add value to this demographic.


Retail Lifesavers
• Australia
• Business Consulting and Services
• 1 - 100 Employee
• Co-Founder | Digital Strategist | Lead Developer

  • Jul 2019 - Feb 2021


iiNet

• Australia
• Telecommunications
• 500 - 600 Employee

• IS Manager (Operations and Delivery)

  • Sep 2014 - Dec 2015

  Reporting directly to the CIO providing operational stability and delivery for a broad range of in-house systems generating $900m revenue & supporting 750k customers including fulfilment for sales & support.• Provide leadership and supervision to developers, analysts & contractors (direct/indirect reports of 17 staff) over multiple locations.• Supporting our SCRUM Agile methodology, maintain, operate and improve continuous delivery systems with several deployments a week across a number of in-house systems.• Balance & prioritise resourcing to reduce key operational overheads & provide key project delivery for new products.• Communicate with Exec and Senior managers on delivery, key operational issues and customer comms. • Ensure automated signup, provisioning & billing systems are operating efficiently and reliably 24/7.• Improve, maintain and operate both Production and pre-production systems in a Virtualised environment• Stakeholders include the Executive Team, Call Centre, Finance, Project Managers and Product Owners.Major Achievements• Introduced Continuous Improvement Strategy leading to Reduction in incidents & faults of over 50% despite team shrinkage.• Coached and mentored key members to take on team-lead roles within the group and improve succession planning.• Creation and Led a DevOps group to expand knowledge and foster Agile within the organisation.• Establishment of a Revenue Recovery team leading to $6m of revenue recovery in one year.

• Development Manager (Billing Operations)

  • Jun 2011 - Sep 2014

  ResponsibilitiesReporting to the Information Services Manager (Operations). Responsibility for all revenue, rating, invoicing, payments systems including billing processes and recommending/delivery of improvements for iiNet & Westnet and other brands generating $850m revenue over 700k customers• Provide leadership and supervision of a team of 6+ developers and contractors located in Perth, Sydney & Brisbane. • Drive continuous improvement using Agile processes to reduce operational overhead and improve customer experience.• Providing reporting and analysis for Finance, Product Managers and other senior managers• Ensure critical PCI DSS (Payment Credit Industry Data Security Standard) compliant systems are operating reliably, timely and accurately in a real-time 24/7 environment.• Close interaction with auditors and finance to investigate issues and identify improvements in invoicing, rating, and/or billing process.Major Achievements• Guided & assisted the integration of a new billing and rating system resulting in a successful launch of new mobile products.• Integration of invoicing, revenue, rating data into data warehouse reporting system.• Establishment of an in-house alarm and alert system for key billing metrics leading to a significant (70%) drop in major incidents. • Led a successful tender process reducing costs for printed invoices by 60% leading to $550k annual saving.

• Software Development Manager (Assurance)

  • Jul 2008 - Jun 2011

  Operational responsibility for all systems relating to customer fulfillment, CRM, automated signup & provisioning including data warehouse and associated reporting.• Provide leadership and supervision of a team of 10+ developers managing day to day operations and ongoing maintenance.• Led a Business intelligence team to operate and extend reporting capabilities.• Deployment process for key in-house systems maintained and operated.• Develop Maintenance and bug fixes across all systems.

• Senior Programmer

  • Aug 2007 - Jul 2008

  Team Lead for Applications Provisioning team

• Senior Programmer

  • Sep 2005 - Aug 2007

  Team Lead for Customer Service Applications (CRM,HR)

• Programmer

  • Sep 1999 - Sep 2005



Wantree Internet

• Customer Service Rep & Developer

  • 1997 - Sep 1999

  Duties were to handle sales, support and billing calls for a small ISP. Additional duties included software development in PHP. Duties were to handle sales, support and billing calls for a small ISP. Additional duties included software development in PHP.


Highway 1
• United States
• Advertising Services
• Customer Service Rep

  • 1995 - 1997