Experience

A7 Management Ireland

• Ireland
• Public Relations and Communications Services
• 1 - 100 Employee

• CEO

  • May 2022 - Present



Hertz Ireland

• Ireland
• Travel Arrangements
• 1 - 100 Employee

• Booking agent

  • Jun 2019 - Apr 2023

  -Taking incoming calls -Making car reservation for the customers on french market and support on U.K market too -Increasing revenue by additional sales (Insurance, added value services: GPS, Child Seats etc..) -Support on Chat website with customer -Support on customer service -Taking incoming calls -Making car reservation for the customers on french market and support on U.K market too -Increasing revenue by additional sales (Insurance, added value services: GPS, Child Seats etc..) -Support on Chat website with customer -Support on customer service



DHL Express France

• France
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Customer Service Representative

  • Sep 2017 - Dec 2018

  -Taking customers calls -Informing customers on the international shipping conditions -Additional sales -Post-sale customer service -Taking customers calls -Informing customers on the international shipping conditions -Additional sales -Post-sale customer service



HomeServe France

• France
• Consumer Services
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2016 - Oct 2016

  -Taking on administrative modification requests from customers -Informing on insurance contracts -Additional sales (new insurance contracts) -Taking on administrative modification requests from customers -Informing on insurance contracts -Additional sales (new insurance contracts)



MGEN

• France
• Insurance
• 700 & Above Employee

• Customer Service Assistant

  • Jan 2016 - Mar 2016

  -Taking incoming calls -Informing customers on insurance contract and their rights -Taking incoming calls -Informing customers on insurance contract and their rights



AXA en France

• France
• Insurance
• 700 & Above Employee

• Sales Business Development

  • Sep 2014 - Apr 2015

  -IFPASS training -IARD insurance -Savings contracts and tax aspects -Banking and savings solutions -IFPASS training -IARD insurance -Savings contracts and tax aspects -Banking and savings solutions



Adarna Schweiz GmbH

• Switzerland
• Information Services
• 1 - 100 Employee

• Business Sales Representative

  • Jun 2013 - Jul 2014

  -Analysing phone and internet bills -Proposing adapted solutions with regard telecoms, internet and cloud service -Optimization of communication costs for the customers -Analysing phone and internet bills -Proposing adapted solutions with regard telecoms, internet and cloud service -Optimization of communication costs for the customers



Orange

• France
• Telecommunications
• 700 & Above Employee

• Commercial Sales Representative

  • Dec 2012 - May 2013

  -Welcoming customers in the shop -Dealing with the customers requests -Commercial proposition and additional sales in order to increase the shop turnover -Welcoming customers in the shop -Dealing with the customers requests -Commercial proposition and additional sales in order to increase the shop turnover



HYDROLA

• France
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Commercial Sales Representative

  • Sep 2010 - Oct 2012

  -Dealing with customers requests -Contacting providers -Sending and controlling commercial quotations -Acquiring more customers and retaining them -Setting marketing campaign -Dealing with customers requests -Contacting providers -Sending and controlling commercial quotations -Acquiring more customers and retaining them -Setting marketing campaign



IconSTAR

• Mexico
• Spectator Sports
• 1 - 100 Employee

• Freelance football scout

  • 2010 - 2012

  -Scouting some young and experience players -Put in connection Clubs and Players -Scouting some young and experience players -Put in connection Clubs and Players



Orange

• France
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jul 2008 - Aug 2010

  -New customers prospection -Analysis of customers needs in order to better determine the solution to bring -Technical advising with regard internet and mobile telephony -New customers prospection -Analysis of customers needs in order to better determine the solution to bring -Technical advising with regard internet and mobile telephony



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Shop Employee

  • Oct 2007 - May 2008

  -Welcoming customers -Advising them -Managing shelves to make them accessible to customers -Collection and reception of good in order to distribute them to all departments -Welcoming customers -Advising them -Managing shelves to make them accessible to customers -Collection and reception of good in order to distribute them to all departments