Experience

Tripwire

• United States
• Software Development
• 100 - 200 Employee

• Technical Support Engineer 3 - Team Lead

  • Apr 2012 - Present



Providence Health & Services

• Hospitals and Health Care
• 700 & Above Employee

• Technical Support Representative/Account Management Specialist

  • Oct 2007 - Dec 2011

  Triage, ticket, troubleshoot, and resolve user issues or route appropriately. Create and manage Active Directory users and groups, Exchange mailboxes, distribution lists, and public folders, and other application accounts. Create and maintain process and resource documentation. Triage, ticket, troubleshoot, and resolve user issues or route appropriately. Create and manage Active Directory users and groups, Exchange mailboxes, distribution lists, and public folders, and other application accounts. Create and maintain process and resource documentation.



Copy Center of West Linn

• Graphics/Layout

  • Mar 2003 - Oct 2007

  Provided document creation and layout services utilizing Adobe Creative Suite products. Provided document creation and layout services utilizing Adobe Creative Suite products.



Taos Mountain

• Contractor - System and Network Administrator

  • Apr 1997 - Sep 2001

  Fulfilled contracts to multiple clients for system and network administration, including infrastructure planning, upgrades, service migration and user support. Compaq (3 years) Handled system and network administration for mixed environment consisting of Tru64 Alpha workstations and servers, an Alpha-based OpenVMS cluster, and Win32 workstations. Consolidated NFS architecture, improving stability and streamlining backups. WebTV Networks (6 months) Monitored and maintained Solaris-based service clusters serving 300,000+ WebTV customers. Verio Northern California (6 months) Managed contractor team for migration of 1000+ CGI-using websites from mixed environments to a Solaris/ Apache platform. Equator Technologies (3 months) Installed and maintained 100+ HP workstations. Sun Microsystems (3 months) Standardized SunOS and CDE versions on workstations for Sun internal JavaStation rollout. Maintained NIS and NIS+, configured NFS. Show less



GST Internet

• UNIX System Administrator

  • Dec 1996 - Mar 1997

  Administered and troubleshot Solaris and BSDI servers. Maintained DNS/BIND, NIS+, Sendmail, INNd, Apache. Installed and configured RADIUS for user authentication with USR TCRs and Ascend Terminal adapters. Configured Cisco IOS. Administered and troubleshot Solaris and BSDI servers. Maintained DNS/BIND, NIS+, Sendmail, INNd, Apache. Installed and configured RADIUS for user authentication with USR TCRs and Ascend Terminal adapters. Configured Cisco IOS.



GST Internet/Hawaii Online

• Technical Support Representative

  • Nov 1995 - Dec 1996

  Provided technical support for technical and non-technical users. Performed day-to-day UNIX sysadmin duties. Maintained Perl scripts. Maintained and troubleshot x86/Mac hardware. Provided technical support for technical and non-technical users. Performed day-to-day UNIX sysadmin duties. Maintained Perl scripts. Maintained and troubleshot x86/Mac hardware.