Experience

US Trinity Aviation
• United States
• Airlines and Aviation
• 1 - 100 Employee
• Customer Service Representative

  • Aug 2021 - Present


Southwest Airlines

• Airlines and Aviation
• 700 & Above Employee

• Manager Inflight Scheduling

  • Feb 2019 - Aug 2020

  Coordinated development of the current Team that provides Leadership to Inflight Schedulers. We each took facets of the operation in accordance to our strengths and interests. After dealing with the initial challenges of the pandemic to our Company, we have turned our focus on the Supervisor corps for development and to build our bench. Additional duties include; Coordinating/ Responding to inquiries and requests from other departments including Flight Attendant Base Leaders, Airport Security in regards to Passport Management and inter-department Leaders. Show less

• Manager Ramp & Operations

  • Mar 2017 - Feb 2019

  Primarily responsible for safe and efficient Ramp operations including on and offload of all commodities, the transfer of bags, the movement of aircraft and to ensure adequate but efficient staffing to accomplish these tasks with minimum overtime.Recognized that the Failed to Transfer metric was a key issue and worked with peers to change procedures and also to enforce established procedures that were not being followed. Primarily did this by holding Supervisors accountable for their workgroups and coached them to do the same. Focused on bringing the level of professionalism to the Ramp Supervisor workgroup by mentoring individuals and setting clear expectations. FTTs and the associated MBR metric are closest to goal than it has been since this measurement was established.Recruiting, coaching and mentoring Supervisors and agents for leadership roles. I personally coached 2 of my current peers and just got another accepted to Manager In Training Level I. Show less

• Assistant Manager

  • May 2015 - Mar 2017

  Primarily responsible for the on time departure of originating flights and to mitigate and reduce delay situations.Assist in hiring of new Leaders and to help coach/mentor their development.Worked with TWU and IAM leaders to address concerns with Employee issues and Safety.Support the Station Manager in any directives that he deems necessary for the safe and efficient operation of Station. This includes directing, coaching and counseling Supervisors of each work group in the administration of these directives including discipline.Have taken responsibility for the Leadership Schedule in Excel and I am primarily responsible for awarding FTO and PTO days and assigning the associated coverage for all Supervisors.Support the efficiency of the operation by covering open Supervisor positions in Customer Service and Operations.Represent SWA and RDU at Culture Committee functions and provide support for Triangle Family Services as a public speaker at their Fundraising events. Show less

• Operations Supervisor

  • Dec 2006 - May 2015

  Served as the Station Training Supervisor from 2006 -2011 including the training of Ramp, OPS and Customer Service personnel in addition to the Station Leadership Team. Subjects included Hazmat Comat Handling, Ground Security Coordinator, and Disability Awareness and others. Maintained and updated the Operations Briefing Book and all related Training Memos.As the AM Supervisor, I assigned Overtime efficiently and within Union guidelines ensuring adequate personnel for daily operations.Participate in conference calls and then train or communicate the pertinent information to our agents for immediate implementation.Use Excel to create work schedule, Freeday and DAT day bids and their results.Use of MS Word to create general communication memos and specific Labor Relations disciplinary memos.Researched and completed various audits, including Deice and Hazmat Comat audits, as directed by the Station Leader.Assist the Station Leader by attending Airport meetings and responding to Airport Management inquires in different areas of our Operation including Bookings and Flight Schedule changes. Show less

• Customer Service Supervisor

  • Jan 2005 - Nov 2006

  Fully trained in established guidelines for handling Customer’s issues relating to reservations, ticketing.Serve as the Baggage Service SupervisorServe as the Station Training Supervisor including the training of Operations and Ramp personnel in addition to the Station Leadership Team. This includes maintaining the Customer Service Briefing Book and any related Training Memos.Working as the AM Supervisor, I assign Overtime efficiently and within Union guidelines ensuring adequate personnel for daily operations.Assist the Station Leader by attending Airport meetings and responding to Airport Management inquires in different areas of our Operation Show less

• Operations Supervisor

  • Sep 2001 - Jan 2005

  Assisted Station Leader by responding to inquiries as relating to our Fueling operations by our Contract Company and the Commonwealth of Virginia.Established procedures used in Operations at ORF. Employee of the Quarter recipient.

• Operations Supervisor

  • Apr 1999 - Sep 2001

  In addition to directly supervising the duties of Operations Agents;Responsible for monitoring overtime usage, gate assignment for each new schedule and the installation of assignments into Operations Terminal Information System(OTIS) and the new public flight display system at ABIA.Assisted in smooth transition to new facility and use of OTIS. Assisted in the evaluation process of the Dual Boarding Bridge and Fixed Gate Services projects.Employee of the Quarter recipient.

• Operations Agent

  • Mar 1996 - Apr 1999

  Boarded Customers within schedule time contraints, inputing baggage/cargo loading info and safely processing the proper weight and balance computation for each Boeing 737. Specialized in the Coordinator position with particular interest in Weather.As the closing agent for most of this time period with the associated responsibilities. Served as the ROPA (Union) representative for part of this time period.Agent of the Quarter recipient twice.

• Operations Agent

  • Jun 1993 - Mar 1996

  Boarded Customers within schedule time contraints, inputing baggage/cargo loading info and safely processing the proper weight and balance computation for each Boeing 737. Specialized in the Coordinator position with particular interest in Weather.

• Ramp Supervisor

  • Jun 1992 - Jun 1993

  Responsible for the direction of the workforce to safely load, unload, and service each flight in my zone.Helped establish a new station (SDF) for Southwest Airlines and its associated local Ramp procedures.Received a Winning Spirit and Agent of the Quarter award during this time period.Established the aluminum can recycling program and ran it by myself for almost two years.

• Ramp Supervisor

  • Aug 1991 - Jun 1992

  Responsible for the direction of the workforce to safely load, unload, and service each flight in my zone.Responsible for directing Team located in baggage makeup area(T-point) in properly separating items by destination and in timely manner deliver to proper gates for loading.Planned and executed proper breaks and lunches as required by Union contract.

• Ramp Agent

  • Jun 1990 - Aug 1991

  Loaded, unloaded, serviced, guided, and directed Company aircraft safely.Worked as Freight Runner thereby learned the importance of Customer service and the impact Freight has to the Company “bottom line”.Assisted as a Safety Coordinator.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Boatswain's Mate Handler

  • Apr 1979 - Aug 1981

  • Began my Service career as an Aircraft Firefighter. • I was then transferred to an aircraft carrier were I attained the position of Flight Deck Director and then as a Leader in this position with the title of Fly 2 PO. As a “Yellow Shirt”, I safely directed various types of aircraft using hand signals and radio communication. I was responsible for loading catapult #3 and overseeing the safe launch of mostly F-14 fighter jets. I oversaw the de-arming of the recovered aircraft’s armament as well. Then directed the re-spotting of these aircraft for another round of this operation. Show less