Executive

• Oct 2020 - Present

Sales & Private Dining Manager

• Sep 2013 - Oct 2020

• Strategically coordinate, plan, and manage on and off-site banquets, catering, and other related events • Apply effective interpersonal and negotiation skills to secure a large number of event sales and third-party vendor contracts for audiovisual, flowers, décor, music, and entertainment • Delegate daily tasks and assignments to optimize staff performance, efficiency, and satisfaction • Display a friendly and professional demeanor when coordinating post-event follow-ups via email and phone • Proactively identify and address customer service issues within 24 hours • Creatively design and execute marketing, social media (Facebook, Instagram, LinkedIn), and direct email campaigns to market restaurant events and increase new business development • Offer the necessary resources and training for staff to succeed in meeting service and sales objectives • Actively assist chefs with planning creative menu options • Skillfully developed and implemented the Private Dining Program that drove sales revenue to surpass our 5-year goal in Weehawken 2.5 years ahead of schedul, despite the company opening 2 other restaurants in an 8-mile radius • Established a Lunch Drop-Off Program that successfully generated new business opportunities for on-premise banquet events • Achieved company-wide awards for largest sales growth out of 150+ locations in 2016 and 2017 • Earned the Best Hospitality Award from Meadowlands Regional Chamber of Commerce in 2018 Show less