David Stephens

General Manager Customer Success at KZN Group
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Greater Perth Area, AU
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Brian Maude

David was a key individual to the team. His personal approach to his clients drove success and revenue growth whilst maintaining the highest levels of Customer Satisfaction. A complete "can do" person who always has the client at the centre of his thinking.

Ahmed Adnani

David is a very dedicated professional with an excellent understanding of Service Management. This enables him to articulate with conviction and foundation any improvements or efficiencies that need to be made to deliver a better service to customers. I have no hesitation in recommending David to any organization.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Oct, 2020
    - Oct, 2024

Experience

  • KZN Group
    • Australia
    • Information Technology & Services
    • 1 - 100 Employee
    • General Manager Customer Success
      • Jan 2022 - Present
  • Amazon Web Services (AWS)
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Territory Account Manager - Public Sector
      • Sep 2020 - Dec 2021
  • Cisco
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Services Sales
      • Dec 2019 - Aug 2020
  • OpenText
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Account Executive
      • Aug 2019 - Nov 2019
  • Hitachi Vantara Australia & New Zealand
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Solutions Business Manager - Digital Transformation
      • Dec 2014 - Jul 2019

      Listening to what customers really want Creating and delivering genuinely innovative solutions to those customers Automating long standing manual business processes Creating and incubating brand new solutions Not being afraid to try and fail Real Co-Creation to achieve the customer outcome Listening to what customers really want Creating and delivering genuinely innovative solutions to those customers Automating long standing manual business processes Creating and incubating brand new solutions Not being afraid to try and fail Real Co-Creation to achieve the customer outcome

  • Kinetic IT
    • Australia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Management Specialist
      • May 2013 - Dec 2014

      Service management training and consultancy Service management training and consultancy

  • 2e2
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Service Delivery Manager
      • Nov 2010 - Jan 2013

      Managing the Delivery of Managed Services, Hosted Data Centre, Oracle Support Services and Flexible IT Resourcing solutions in London, The North West and Scotland. Managing the Delivery of Managed Services, Hosted Data Centre, Oracle Support Services and Flexible IT Resourcing solutions in London, The North West and Scotland.

  • Sysop Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Professional Services
      • Nov 2006 - Nov 2010

      Ensure consistent quality Professional Services delivery Deliver profitable revenue growth Structure and deliver Service Management Solutions to end user customers Ensure consistent quality Professional Services delivery Deliver profitable revenue growth Structure and deliver Service Management Solutions to end user customers

  • Unisys Ltd
    • Service Delivery Account Manager
      • May 2005 - Oct 2006

      Dell UK account Manage account team of 13, split across two sites Ensure customer satisfaction Manage delivery of desktop, laptop, server and SAN support on estate generating 10,000 calls per week. Business relationship management to grow project and deployment revenue and margin Dell UK account Manage account team of 13, split across two sites Ensure customer satisfaction Manage delivery of desktop, laptop, server and SAN support on estate generating 10,000 calls per week. Business relationship management to grow project and deployment revenue and margin

  • StorageTek
    • Australia
    • Wholesale
    • Service Development Manager
      • Dec 1998 - May 2005

      Service Level Management and Business Relationship Management for Direct and Channel OEM Partners

    • Customer Service Engineer
      • Jul 1997 - Dec 1998

      Field based support of StorageTek, IBM and EMC hardware

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Service Engineer
      • Dec 1993 - Jul 1997

      Field based support of IBM and StorageTek hardware Field based support of IBM and StorageTek hardware

    • Customer Service Engineer
      • Jan 1993 - Dec 1993

      Field based support of StorageTek and IBM hardware Reactive Incident and Problem Management & Resolution Field based support of StorageTek and IBM hardware Reactive Incident and Problem Management & Resolution

  • BNR Ltd
    • United Kingdom
    • Wholesale
    • 1 - 100 Employee
    • Computer Operator then System Performance Analyst
      • Aug 1988 - Jan 1993

      Operation and 3rd level support of IBM 3090 running VM/CMS Operation and 3rd level support of IBM 3090 running VM/CMS

  • IMED Ltd
    • Ireland
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Computer Operator
      • Nov 1986 - Aug 1988

      Abingdon Operation of IBM System 36 and HP/250 Abingdon Operation of IBM System 36 and HP/250

Education

  • King Alfreds School
    1981 - 1986

Community

You need to have a working account to view this content. Click here to join now